We booked a 2 island tour for late June 2024. We booked in December of 2023. Then we saw they offered a 3 island tour. We emailed them about changing to that tour. No response for literally 5 months. They responded finally and said that was fine. There was an additional charge-we understood that. They did not ask for payment. Now we are there, literally in Oban the day before our tour. We were supposed to get details about the trip emailed to us, including our ferry tickets. Nothing. We went to the store front (after a days drive to get there). It was closed. Now what? We got up early and walked in the rain to go to the shop. The person behind the counter said "oh ya, I know about that one." We had emailed them asking what the status was-again no response. They hadn't sent us the email because we owed them the balance. Could they not have contacted us to share that info? We live in the US, so calling would have been very expensive. We paid the balance and ran to get on the boat. Better communication please! The tour itself was lovely, but it was stressful in the planning stages. read more