We stopped by Caffè Nero for some coffee and a quick bite to eat and immediately understood why this place stands apart from the typical chain coffee experience. The atmosphere is warm, welcoming and reminiscent of an old bookstore, with shelves lined with well-worn tomes that invite you to slow down for a while rather than simply grab a drink and rush back out the door. There is something refreshingly unhurried about the entire experience. Their coffee is roasted in-house by true coffee aficionados, and it shows in every sip. The flavor is smooth, rich and carefully crafted without relying on the over-sweetened gimmicks that so many modern coffee chains seem to lean on today. The food selection was fresh, beautifully displayed and offered a nice variety of sandwiches, pastries and lighter fare that paired perfectly with the coffee. What makes Caffè Nero special is that it feels authentic. It does not feel corporate, manufactured or designed by committee. Instead, it feels like a neighborhood café where people gather to read, work, converse or simply enjoy a quiet moment with an excellent cup of coffee. If you appreciate places with genuine character and atmosphere, Caffè Nero is well worth a visit. For a Google-ready shorter version: Caffè Nero offers a warm, bookstore-like atmosphere that immediately sets it apart from the typical chain coffee shop. The shelves lined with books, rustic décor and relaxed pace make this a great place to slow down and actually enjoy your coffee. Their coffee is roasted in-house by true aficionados and the quality shows. Smooth, rich and well-crafted without relying on overly sweet gimmicks. The food selection was fresh and beautifully presented with a good variety of sandwiches and pastries. This place feels authentic rather than corporate or cookie-cutter. A fantastic spot for coffee, conversation or simply relaxing for a while. . read more

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I have been a loyal customer of Caffè Nero at 55 Northern Ave, Boston since the Seaport Open Market reopened in late May. Every Saturday, my wife and I stop by this location before work, and our order is almost always the same: two Prosciutto Mozzarella Croissants and our coffees. For the past several weeks, the croissants have always been served toasted, which is exactly why we keep coming back. Today (June 27, 2026), however, both croissants were served completely cold. The cheese wasn't melted, the pastry wasn't crispy, and it felt like eating something straight out of the display case. I politely returned to the counter and asked if they could toast them. Instead of apologizing, the employee simply replied: "It wasn't written on the ticket." That response was honestly shocking. As a customer, why should I care what is or isn't printed on your ticket? If your ordering system doesn't specify whether an item should be toasted, that's a problem with your system--not your customer. If toasted is no longer the standard, your app should clearly let customers choose. If the app can't do that, staff should simply ask customers at pickup instead of making assumptions. A missing "toasted" instruction may explain what happened, but it does not excuse how it was handled. Even after I asked, only one croissant was taken back, and it came back barely warm, as if it had been rushed through the oven. Both should have been properly remade or at least fully reheated. The biggest disappointment wasn't the food--it was the customer service. Not once did anyone say, "We're sorry." Not once did anyone acknowledge our disappointment or make any genuine effort to make things right. Instead, I was made to feel as though your system's shortcomings had somehow become my responsibility. Unfortunately, today's experience showed a complete lack of ownership, empathy, and professionalism. No customer should ever leave feeling blamed for the store's own shortcomings. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

I got an iced latte ($6) and vegan breakfast sandwich ($7) which both tasted good. There was plenty of seating inside, and it was a perfect place to get work done with lots of charging outlets. The staff were friendly and efficient, and I appreciated the variety of drinks, baked goods, and lunch options available. read more

Vegan breakfast roll! As someone who doesn't eat non-halal meat, this was much appreciated. I travel to Boston for work, and tend to have either sugary pastries or oatmeal for breakfast due to the lack of options. This is simple yet satisfying! Iced latte with almond milk was also very good, excellent espresso flavor read more

Caffè Nero - Vegan Breakfast Roll and Iced Latte - Coffee & Tea Near Me - Boston, Massachusetts

The service here was pretty good. The warm apple cider donuts were even better. The place was decorated with warm colors, deep browns, red and yellow makes me want to cozy up with a nice cup of coffee. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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Just another coffee shop, but with very nice and professional staff. It is a pleasant place to kill some time and catch up on emails. Only downside it that they close very early. I didn't realize that they closed until 20 minutes past their closing and no one bothered us. My apology to the very patient staff. read more

We stopped here and had a quick bite while we walked the area, the food was great and the customer service was excellent. We loved the ambiance too, very low key and perfect to just stop and recharge your batteries while sightseeing. read more

Caffè Nero - Ham and Cheese Croissant and Cappuccino Regular (12oz) and Hot Chocolate Regular (12oz) - Coffee & Tea Near Me - Boston, Massachusetts

A perfectly fine place to spend a lazy Friday afternoon. Espresso was correctly pulled - long finish, not bitter. The staff don't hate each other and the cashier caught that I'd only received a 12 oz, preventing me from overpaying for the 16 oz coffee I'd actually ordered. read more

Caffè Nero - Mocha Regular (12oz) with oat milk - Coffee & Tea Near Me - Boston, Massachusetts

I've always enjoyed Caffè Nero's smooth coffee and the loft-style interior design. Unfortunately, the hygiene and cleanliness across their cafés has become really disappointing. The chairs are stained, the spaces often feel unkempt, and at the Seaport location I was shocked to actually see a mouse inside. It's a shame I didn't take a photo, so I wouldn't have to use so many words to explain. This was very upsetting and makes me question whether I can keep coming back. read more

Artisan coffee and tea selection here with pastries to die for. The chocolate croissant was so fresh and flaky. The chocolate chip cookies were also straight out of the oven. The barista was very friendly and quick even with a growing line. Definitely check it out if you are in the Seaport area - perfect for grabbing a drink to walk along the harbor. read more

Caffè Nero - Chai Latte and Chocolate Croissant - Coffee & Tea Near Me - Boston, Massachusetts

Perfect place to stop in after a morning water-front walk and grab a cup of tea (large is $2.95) and slice of banana bread ($2.95). There were plenty of seating options and I was cozy in one of the chairs near the windows with the small coffee tables. It seemed like there were plenty of options for folks with laptops and I was able to spot several outlets. Music was instrumental and at a fine volume for me to still sit and read while enjoying my treats. read more

Caffè Nero - a white coffee cup on a wooden table - Coffee & Tea Near Me - Boston, Massachusetts

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What a cool chillax coffee house that plays classical music and makes a strong expresso. Cute interior with plenty of space to set up and do some web browsing/work. I had one of their breakfast sandwiches and it was far better than anything I ordered at Starbucks. Right in the heart of the Seaport district - definitely worth the stop! read more

Love their baked goods and coffee is very good too. Service is polite and quick. Oddly they charge 30cents more to eat in their restaurant now. So I take mine to go. read more

Limited menu hours before close and unfortunately mouse poop all over the store. I threw out my drink when I saw it. Definitely not what you'd expect in such a high traffic store and I'm assuming based on the area, high sales store. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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Welcomed with classical music and a very nice ambiance - this is what Starbucks was known for, that third place from home. Great service, coffee and small bites read more

I go here almost every day before work. The food is great, but the mobile ordering system is pretty shit. I don't think they get any sort of notification when they get an order. They also DEFINITELY need more employees - I've never seen more than 3 people working at a time, and they don't work with any sort of speed or urgency even though they have a steady stream of customers. The food is usually worth the wait for me, but if I'm not in the mood to wait then I usually just go the Starbucks around the corner... read more

Really questionable service here. I watched one of the employees verbally accost a patron. The woman came in and used the restroom, before buying a beverage--this one employee trapped this woman in the bathroom kicking down the door and threatening her with swears and just horrible language. I was shocked!!! She was screaming expletives at her demanding that she buy a drink before using the facilities. The woman came out visibly scared. It was horrific. I left immediately after. Nero-- do a better job hiring people. This place is a disaster!! read more

Good coffee, good service. Went this past Sunday and a gentlemen making the coffee and espresso shots was very attentive. And the seating area is nicely spaced and feels cozy. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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When I happen to be in the Seaport I like coming to this Caffe Nero. It's a block away from the Moakley Courthouse and not far from the bridge going into the Seaport. It's big enough where even if it's a little busy you'll still be able to find a seat. Their butter croissants are nice and flaky and pairs well with their delicious coffee. Their friendly baristas offer great service. read more

Coffee was yummy as was the location and decor, unfortunately we had the worst experience with one of the male cleaning staff who refused to let us use the restroom then proceeded to obviously take extra time to clean both restrooms at the same time. At one point there were 6 people in line which was longer than the coffee line. Instead of saving one of the bathrooms to be mopped so the line could clear, he took his time mopping (occasionally looking at us) then blocked it off to dry with a dramatic door block made out of the signs and broom. His power trip started when he told us to put a mask on. I quickly did and we needed one for one person in our group and instead of giving us a second to grab it he told her to, "go outside" We asked if he had a mask and he didn't even check, just said no. At the same time someone asked for a mast at the cashier and she politely had an entire box and gave us one. We simply wanted to spend money at this venue and he made it HORRIBLE for us and everyone in the line that grew. read more

Great coffee and helpful staff. I tried couple of coffee bars at Seaport Blvd. but ended up getting coffee at this place since last 3 days. It has couple of snacks options for vegetarian people. I tried Vegan Muffins which were okay and could be improved in flavor. read more

I love the concept of Caffe Nero. Over the last couple of years there has been so many that opened up all over Boston and vicinity areas. The decor inside consist mostly woods and cozy. This one at the Seaport is smaller than most but I love the open high ceiling and it's glass wall to wall *windows* which brings us lots of natural lights. The library behind the baristas adds a nice touch of a study place with music playing in the background. There are 2 bathrooms and labeled *gents* and *ladies* but it's just 1 stalk. I wonder why not just leave it gender neutral? Drinks are strong. Haven't tried their pastries here yet. Free WiFi limited to 3 hours. Also, cannot access Netflix and YouTube per their rules. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

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Super cute location by seaport. I came here for vacation, and all I could think of was this is a relaxing spot, quiet enough to study. I loved the vibes, and the coffee, although not my fave, can do the trick. (I'm not a big coffee drinker so I can't judge, because I like it Starbucks sweet, like any gay out there.) i'd totally come her and read or study knowing they got my back to be able to recharge with some coffee! read more

Caffè Nero - Cold brew with Hazelnut syrup and Almond milk. - Coffee & Tea Near Me - Boston, Massachusetts

Nero is clean and play soft music that calm the atmosphere. Nero staff are friendly and helpful. For the winter I enjoy there hot cider. There also make ice tea, with hot tea ( just add ice ). Nero building built with perfic light. Wind build with glare resistant. And there a plugs located around, for people to charge their electric devices read more

Music is kinda loud but the coffee/drinks are as expected (good)! Seating is nice and the customer service is average. Bathroom is clean (no key) and outlets are available throughout the shop. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

This is my go to coffee shop when I'm in the seaport. Good coffee/food, location and vibe, perfect for catching up with a friend or co-worker and also, as a co-working space. However, their service is a mixed bag. On a few occasions the staff got my order wrong, and on this one occasion i ordered a sandwich+soup combo and they incorrectly charged me for it without offering a receipt. On questioning the charge, the on duty manager first tried to convince me several times that it was my mistake and i should have better communicated to the staff after which i informed him that i did after which he apologized and tried to reverse the charge and tell me that the barista is new. However, this left me with a poor impression of the staff there. I hope they train the staff better. read more

I got the turkey and cheese on a croissant and a cold brew black. The turkey and cheese was good, thanks to the weight I put on during covid I probably could've eaten 2. The coffee tasted dark but not burnt like most places, I feel like it had a small hint of chocolate which was very nice. There needs to be bigger sizes of coffee. read more

Oddly enough, I used to love Caffe Nero. That was back when they only had one location in Boston and also back when the quality was high. Nowadays, they have a ton of locations and the quality of their coffee drinks is all over the place. The baristas have a variety of skill levels so it's hit or miss. That combined with only average coffee makes for an average experience. The decor of the shops is great. They typically put some thought into the vibe of their places. Food is halfway decent as well. For coffee, if you get anything, get a latte. That seems to be what they can do best when the right person makes the drink. I got a Cortado today and it tasted like a mini latte instead of a Cortado. I didn't want a mini latte. I wanted a Cortado. I tried to give them a chance but it was obvious they couldn't make my drink correctly. I'm gonna head to another coffee place to get my proper Cortado. read more

Very cute place! Casual atmosphere. The baristas were super nice and welcoming. The chai latte is really good too! read more

Caffè Nero - Chai Latte with Almond Milk - Coffee & Tea Near Me - Boston, Massachusetts

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Maybe I came in at an off time when they have all the miserable girls working or all the other reviewers are just accustomed to bad service. The nasty attitude eminatng from them was incredible. Between myself and the other two customers being waited on we pretty much felt like we were completely inconveniencing their lives. There were three working the counter and each acted like they were being held against their will, forced to serve the customers in this absolute horrid environment *Sarcasam* I love Cafe Nero and have never been to one with such blantantly rude girls. I asked one if their flourless cake had any almonds in it (Allergy) and her response was ' I have no idea' and stared blankly at me. Welp, normally I would say ok nevermind I don't need it but Nope, your rudeness earned this response 'Hmmm, ok can you go find out.' She was less than thrilled and sulked her way to the 'ingredients book' to search it out. BTW- no almonds, I looked at it myself. I'm giving this location 3 stars because it was clean and I like the atmosphere and my coffee was as expected but that's as far as it goes. Take a short walk to Congress Street for a much better experience. read more

Horrible staff. Worker blew nose and didn't sanitize their hands after and then proceeded to make people their drinks.

I work near Starbucks, Cafe Nero and La Colombe in Seaport. From the 3 Cafe Nero has the second best coffee after La Colombe but their customer service is the worse. The employees behind the counter are really horrible. They are careless and rude. Every time I go there once every other month I have a horrible experience that makes me avoid the place. It is a pity, the Caffe Nero in Congress Street close by and other Caffe Nero have nice polite employees. I suppose it is a management problem that allows rudeness. read more

This is by far the worst location I've been to. The staff has the worst personalities and I've seen flies on pastries. From a recent situation it appears as though management condones poor behavior towards customers, therefore I'm done with Caffe Nero. There are plenty of other options... and that are actually good. read more

Great coffee spot! The coffee was wonderful. Loved that they had light roast ON DRIP at 2pm. The baristas were friendly and knowledgeable! Great seating. Spacious and plentiful. Keep up the good work Caffè Nero! Would definitely come back :) read more

This is the first time I review some place. I wish I could give zero star to this place!!! Background: I am an Asian woman. I came into the store at 10:10 on the Thursday morning. There was only one man customer waiting for his coffee. One woman staff was making his coffee. I stood there and waited. Then a man staff walked out from the back. He went directly to the man customer and asked him what he wanted to order. The man customer told him that he had already ordered and was waiting now. Then, this man staff, without even giving me a glance, walked to the other side of the counter and stood there. I was still patiently standing there and waiting. Another man customer walked into the store. While this customer approaching the counter, this man staff also walked to him and greeted him. Then this man staff took his order while I was standing near them and looking at them. I felt confused because I was waiting right there! The customer who was waiting his coffee told me that maybe I should stand in front of this man staff and asked him why. Ok, I walked to him and waited him to finish taking the current order. Another man customer walked into the store and stood behind me. Guess what? This man staff moved to our side and directly asked the new customer what he wanted to order, still without even giving me a glance. I was standing right in front of him and was INTENTIONALLY IGNORED AGAIN! Before I began to say something, the new customer said "She was in the line. She came first." Then, this man staff finally turned to me and asked me what I wanted. I was totally TRANSPARENT to him before another customer reminded him that there was a person waiting in the line right in front of him. The man staff took my order and walked to the woman staff. They talked to each other quickly and laughed out loudly. I left the store with my coffee. I wish that I could never come back to this place. Unfortunately, I had to come back because I found something in my coffee. When the man staff saw me, he began to act very unnaturally. While I was the next in line, he just stood in front of the order machine and pretended that he did not see me. He waited the women staff next to him to finish her current transaction and then take my order. I showed the woman staff that there was something in my coffee. The man staff immediately left the order machine, stood back to the coffee machine and avoided looking at the coffee and me. The woman staff took the cup to the back. Then the manager came to me and said it was napkin in my coffee. She said very sorry and refunded me. Is it napkin in my coffee? If it was true, how did napkin drop into my coffee? Why there was napkin in my coffee? No explanation. Please refer to other bad reviews on Google how they treat Asian customers. This store has DISCRIMINATION issues. read more

The customer service at this particular Caffè Nero is unwaveringly impressive. Every time I come in I get asked what book I'm reading, or what hair product I use (side hustle review @AmericanCrew strong hold, matte finish) or get a complement on my Avengers watch, I could continue endlessly. Today I had a full stamp card and the barista noticed so he tossed in an extra shot into my Americano and said "Oooh free coffee? You gotta do it big". I will never stop coming here, my ego depends on this place. read more

They have mold on their cakes !!!! Be careful when eating their food . Their employees are care less .