The time to come on a weekday is 7:30! Staff very polite and quick with our order. All the fresh sandwiches and pastries looked delicious but I wasn't hungry yet. Again almost nobody here this morning, ordered cafe au lait and sat in our favorite large reading chairs in the corner by the from window. More people came by 8:30 than yesterday, a quiet good ambience for reading. Finished my book! Passed it along to my sister-in-law to read next. Glad to see Caffe Nero doing well, especially with a Dunkin' across the street and a Starbucks a short walk away. read more

Caffe Nero - Coffee & Tea Near Me - Brookline, Massachusetts

Came here twice in a month. Accessible via the T but I drove and found street parking nearby without much hassle. First time was a Saturday at 10:30am following a few inches of snow so there weren't many people inside and it was nice and quiet with plenty of seating. I ordered an iced chai latte and it was pumped out fast and with good attitude. Second time was a Sunday at 10:30am and there was a lot more people. Line/wait was quite long, they didn't have vanilla, and barista was a bit all over the place. I did manage to get one of the last few seats and do enjoy how many different seating arrangements they have. It's in a convenient location for me so I'll likely be back again but I'll save it for when weather inconveniences everyone else. read more

Caffe Nero - Interior - Coffee & Tea Near Me - Brookline, Massachusetts

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Quick service for a pick me up matcha. Tried it iced and it was refreshing and the matcha not too overpowering. read more

Caffe Nero - Strawberry Iced Strawberry Vanilla Matcha - Coffee & Tea Near Me - Brookline, Massachusetts

Staff are always kind and friendly. Good is decent and coffee is always good! Cozy little spot

I don't know what happened to this place. They just have very odd, sometimes rude, customer service. Today I came in and all the food from where they normally have the sandwiches was on top of the counter, one plate of food on top of the other. The person behind the counter greeted me with "Everything's up here." How tempting! I asked if they were closing, and no, she was just cleaning the case. Not sure why you would do that in the middle of the day. She then asked me if there was anythinv I wanted. There wasn't. I then went next door to the Starbuck's where everything was clean, the employyes were friendly, and the food is displayed behind the counter. Between the odd customer service and the fact that a lot of the upholstered chairs at Caffe Nero are quite visibly dirty, I am just no linger excited about going there. read more

We picked up an order here today, when we got back to the office my sandwich order was missing. I tried calling them 6 times no one ever answered and you can't leave any messages . This is the 2nd time they've messed up an order. The place was empty when I picked up. Terrible service. We won't be going back and I wouldn't recommend. read more

Butternut squash soup came cold and had to be reheated in a microwave. It tastes like what I imagine the food-flavored packets would taste like in a Brave New World, this being the chemically rendered one that's meant to imitate squash. Oddly the mocha frappe is similar: a flavorless drink of ice-sludge that's redolent of coffee but clearly made from a bottle labeled "artificial coffee flavor". read more

Caffe Nero - Nonsense - Coffee & Tea Near Me - Brookline, Massachusetts

Barista was soooo rude. I walked in and was immediately asked something along the lines of "what's up?" by the cashier/barista as she stood to take my order (I think?) while looking bothered that I walked in. I told her I'd need a second to look at the menu. I had never been there before and the sandwiches looked like they'd been sitting out all day, but was hungry so I was looking for something that looked appetizing. My two friends who walked in a moment behind me sat a table, and I walked over to ask them what they wanted so that I could order for all of us on the same tab to make easier. Not even a minute after stepping out of line, the same glaring barista came over to us and said "if you're not going to order anything, I have to ask you to leave. You can't just be in here." I told her we'd like to order and she said "well you're just drinking that" (pointing to a water I brought in with me) and I said again that we understand and we'd like a coffee and we are going to order, but she insisted we leave. There were maybe four customers in the store at this time (2pm on a Friday), so it was odd that she was rushing us. We felt targeted. We left immediately and just ordered our coffee a few doors down. Seems like a nice quiet vibe inside, good place to read if it wasn't for that experience. read more

The three stars here are completely for the study space. Love the historic feel of the coffee shop and the mahogany, wooden tables! Does have outlets for you to study. The latte was not anything special, actually couldn't taste any notes - but very sweet/upbeat staff and loved that she was so patient to give recs. read more

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What an awesome spot! The ambiance was really nice, with lots of spots and outlets to get work done. The vegan elderberry tart was also amazing!!! They have a loyalty deal where after 10 drinks your next one is free. The drinks were also very good and reasonably priced! read more

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I went here because someone recommended Caffe Nero Coffee. The coffee was fine, but the service was really bad! I would not go to another Caffe Nero again. read more

Surly barista with bad attitude. Lattes were not very good. No napkins or toilet paper at 8 am and tables were dirty. Pastries were good though. read more

My coffee and baguette were so delicious and the staff were amazing. Very cozy feeling.

Everyone is always very kind and welcoming. Lots of space to plop and get some work done with the mellow music in the background. Love grabbing coffee and studying here read more

Caffe Nero - Pain Au Chocolate - Coffee & Tea Near Me - Brookline, Massachusetts

Terrific coffee / sandwich shop / bakery located in Brookline. The coffee here is fantastic. They have this tahini latte with black sesame seeds that is simply wonderful and like nothing I've ever tasted before. it's not something I would want every time, but just wow. Sandwiches are tasty and the bakery items are always delicious. read more

My iced vanilla latte happened to taste more like milk than coffee so I was slightly disappointed however the ham and cheese croissant and chocolate espresso muffin were divine and made up for the coffee. We also had a mocha which was good but not amazing. read more

I love my coffee!!! The coffee place is very clean, awesome decor. Employees are very nice and helpful. They have trays and trays of different yummy pastries and sandwiches. Bought a bag of whole coffee beans since we like the coffee. I will definitely come back again for more coffee! read more

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Good service, good vibes. This was my first time in a caffe Nero and it was pretty good! I had the lentil soup and I liked the flavor but I'm not sure if the lentils were cooked to my liking. I will be returning because overall I really liked it! read more

Help, I am addicted to Nero. Blows Starbucks away in every way. Brookline Village sure likes its coffee. read more

Caffe Nero is probably my favorite chain coffee shop in Boston. They have solid coffee and pastries (palmier, blueberry muffin, turkey and cheese croissant are all good!!) for a decent price. I love the Brookline location for studying! Tip: complimentary WiFi for 3 hours! read more

I love the fact caffe Nero is growing in the area! Since we are moving to Brookline and have recently enrolled our son in preschool near Brookline Village, we were ecstatic to have a neighborhood Nero where we can spend all of our disposable income. The baristas at all locations I've frequented are all great but the people here are my favorite! They may make fun of the fact i ask for peppermint in my white mocha well past Christmas. When I come with the hub, I'll find a seat while he orders and if I happen to get something different they'll say "what no peppermint today?" :) Like other locations, a seat is a commodity. It makes me happy to see this place crowded though because I want this place to be around forever. Basically everything you get here (and the chain itself) is yummy. The patrons and the staff are all courteous. We always love coming in. You'll be seeing a lot more of us soon! read more

Nice place. My fiance and I stumbled upon this place when trying to kill time before an event we had planned. I also needed to charge my phone. It was like the cousin of Starbucks. A lot of people in there on their laptops too. Only issue I had was they had a huge sign advertising their "best" frozen coffee milkshake ever, and then when we ordered it, they said they were out. It wasn't even late in the day yet. Sooooo, instead I got my usual chai latte. 'Tis life. Then my fiance ordered a caramel frappuccino, but they made him a caramel latte instead. I told him to get it exchanged, but he didn't want to be bothered. Still, the coffee/espresso in general was spot on. Smooth espresso finish. The chai latte was also pretty good with a creamy foamy top. I liked that they gave it to me in a mug since I was sticking around. Thanks! read more

This Caffe Nero reminds me of a wonderful coffee shop in Amherst MA. The staff are friendly! This is a huge deal because it's so rare in the Boston area. They will chit chat with you and advise you as to what is tasty. It they will just get to work and quickly check you out. The decor is hipster contemporary and it screams Brookline is so many ways. It looks like you can actually try the books in this location. The coffee is trulygourmet as are the sandwiches. They do ice cold drinks and have lots of different cakes including flourless chocolate cake. It is a great place to hang out and get work done or just to read. They have a multitude of chairs. Some of which are quite cushioned and comfortable. It has an eclectic mix of spotlights, unusual lamps, varying in light output. This is the type of place where a couple would meet in an artsy movie. If you like independent movies you will love this place. read more

Caffe Nero - Front serving area and adjacent seating area during mid afternoon. - Coffee & Tea Near Me - Brookline, Massachusetts

Not a bad option to sit down for an afternoon coffee and get some things done! (If you're the type of person who wants some background noise and not cacophonic, not so-big coffee shop to study - this is one of them.) Went here on a Saturday afternoon and had no problem finding an empty table. I opted for their cold brew, but it was a little too bitter for my liking. Their hot Mocha was great, though and surprisingly portion was more generous than expected. I think service could have been a bit more effective - we had to wait for our order to be up before we pay - and I think that slows down service in general. But otherwise this could be a good option if you happen to be in Brookline area. read more

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Unique coffee shop with a bunch of random/different chairs. I came in here to grab a bite before a dentist's appointment nearby. I ended up getting a chocolate crossaint. Very friendly barista and plenty of open seating on a Friday afternoon. I'll definitely consider coming for a work session here! read more

Caffe Nero - Coffee & Tea Near Me - Brookline, Massachusetts

I typically love most Caffe Nero locations - however, it was really off-putting to come to this one and find that tiny 2-person booths are marked with signs that you can't sit there unless there are "two are more." What? Two people can barely even fit in these booths. It's a coffee shop in a city. You take whatever space is available. This policy at this particular location should change. read more

Caffe Nero - Coffee & Tea Near Me - Brookline, Massachusetts

It's a pretty small place, so it was quite loud when we went. Has the free WiFi like Starbucks does, I just do like Starbucks more for their coffee than here. (Even though, many Starbucks need a course in customer service. ;-) They DO have better desserts than others like them- but they're not cheap. All in all - its a decent place while you're waiting to meet up with friends and kill some time as we did at a concert at Fenway. read more

Delicious coffee and pastries in a quiet, charming and comfortable setting. All you can ask for to spend a very pleasant and a " flavorful " moment! read more

Caffe Nero - Quiet Saturday morning coffee moment with gentle music in the background. - Coffee & Tea Near Me - Brookline, Massachusetts

I have a whole new respect for your staff, it warmed my heart! You know what you did!

Not good coffee at all. Watered down, flavorless, unaromatic, no richness, extremely bitter, no quality. Coffee should be rich, flavorful and SMOOTH, not bitter. But it's very hard to find good coffee in America. Quantity usually trumps quality. It's all about high turnover and larger profit margin. And quality goes right out the window. The food is not appealing either. I like fresh baked bread with my coffee. (As most real coffee drinkers do as well). Bread and butter. A sandwich with real bread. There's none of that. Their food and coffee is about the level of airplane food and coffee. You're not paying for quality of product. You are paying for that cushy seat you can sit at for hours and enjoy their free wifi. As long as you buy something. No coffee culture whatsoever. Everyone sits alone engrossed in their computer or phone doing work I guess? I wish there was a Cuban/Hispanic and or European breakfast/coffee place in the area. One with REAL coffee and fresh baked bread and good quality food and a more vibrant, energetic, friendlier ambience. But they don't really exist in Boston. So this is about as good as it gets. It's just a typical corporate style coffee place with bad coffee and free wifi. read more

Love this place, especially during covid it's been a great place to get out and work on applications. The sandwiches are delicious. I had the seasonal honey spiced latte and it reminded me of honey graham crackers- a great flavor you can't find anywhere else. All the employees have been very nice. Sometimes mistakes are made on the order but thy have nicely fixed the order. read more

Attention everyone: the best cafe in Brookline Village is officially open! No need to go to Starbucks or the Longwood location any more - just come here. This Caffe Nero is everything you could want in a cafe. Like all Caffe Nero locations, the food and drinks are fantastic. This location is especially great because it's spacious. There are plenty of tables and seats available, though it can be difficult to find space for a large group during peak hours. I could spend all day here with its great atmosphere and gorgeous interior design. read more

The vibe here is great and plenty of seating for everyone. The only thig I have to complain about is the customer service here. I ordered an apple cider. For some reason, the barista completely forgot my order as soon as she got it and start to perform other task. I ended letting 4 people behind me go in front of me. I have to repeat my order again. the barista did not apologize at all. read more

Cafe Nero is your typical mainstream coffee shop. This one has a great vibe, is generally pretty bustling, and is the perfect place to meet up with a friend or get some work done. I will say that most of the items on the menu is pretty expensive, but it does a good job and what it's meant for. I would definitely come back to get some work done, but not to have a particularly memorable experience. read more

Decent latte for a large chain. The lady working on Nov 11 (in Cafe Nero baseball cap) was very nice. Greeted people as they walked in from the cold... and poured really good lattes! read more

Expensive for mediocre food. The iced tea I got was good though. I would only come back here for the WiFi

You know when you like a place you've only been to a couple times and then you get one close to you and once you start going more you realize it's actually not so great? That's Caffe Nero for me. Still a nice space for studying or chatting with a friend over coffee, and their food/coffee is fine for a cafe, but I've found that some staff are great and others are pretty rude. Maybe just this location. read more

Best coffee shop you could ever fund in the area. Love the decor and people. If you're looking for a cozy place with good music and coffee, welcome to caffe Nero read more

Haven't been to a Caffe Nero I didn't like and this one is no exception. Delicious strawberry banana seating, comfortable, varied seating. What's not to like? They have a nice variety of food options, too. I don't drink coffee so unfortunately can't comment on that. read more

My new favorite cafe to work in here in Brookline. They've got good, cheap coffee and tea, the sandwiches and pastries are on point, and the wifi is consistent. The only potential problem I could think of is that they're often crowded, but barring a particularly rude group of people who don't get that they don't need to scream at each other to be heard, things generally stay calm enough that getting work done isn't a problem. This place is equally good for a quick snack, grabbing a coffee, or settling in for a few hours of work. That ticks all of boxes easily. read more