Really poor customer service! Gave us the wrong order and made a disturbed face at me as it was my fault. Showed her the receipt and refused to accept that she was wrong. The food was mid and a decent for airport food. I got a breakfast sandwich with sausage. read more

Caffe Medici - Cafes Near Me - Austin, Texas

Such a shame- the food is actually pretty tasty but the service was so bad we wont be coming back for future flights. The person behind the counter was on her phone I think? Could not have cared less about customers. They got our order wrong - no big deal it happens - but when we asked for what we ordered OMG the attitude. They had us show them our receipt to prove they didn't give us what we ordered. Once we did it was eye rolls, sighs- so rude. Normally I wouldn't make a deal of it but for health reasons I couldn't eat what they did give us. So disappointing- hope others have a better experience! read more

Caffe Medici - Enter with caution! - Cafes Near Me - Austin, Texas

We stopped by this place on our flight out and we really enjoyed it. The service was quick and friendly and the food and coffee was really good. It wasn't too pricey either. My mom and I both got a bagel breakfast sandwich and they were great. I got an iced vanilla latte with oatmilk and it was really good as well. There was a little market area to buy other stuff and they had pastries as well and a few tables in front to sit at. I would definitely go here again! read more

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Ordered the hot latte through the kiosk. The nice lady gave me some cold milk and pointed yo the coffee flask coffee was not hot and the minute I poured it into the cup it become cold. I requested for new coffee the response was the milk being cold the coffee became cold. Never buy a coffee unless you want to see magic. A hot coffee turning cold. read more

Utter trash coffee - how they dare brand it the same yet have totally incompetent baristas I don't know. This is an affront to the brand.

The coffee was actually pretty good. I had the Americano. We were here at 5:15, so there was no line. Nevertheless, the employee just stared at me when I ordered. Unkn to me, she didn't speak a word of English. When I asked for my cinnamon roll to be warmed up, she again just stared. Finally I waved for another employee and she warmed it up Advice for management, you are charging a premium for the pastries. They look delicious. BUT, my cinnamon roll was NOT FRESH. I couldn't take it back because I had split it with my wife. Why don't you throw out the old rolls and stock fresh ones??? read more

I challenge any executive representative of Cafe Medici to "secretly shop" at the Austin airport and not fire everyone and shutter the location immediately. I'd forgive the dead-eyed barista who begrudgingly served us if her parents had recently passed and she was swimming in a cocktail of grief and Xanax. However, the drink she made tasted vaguely of expired chocolate, pencil shavings, and a scoop of murky puddle water from the airport parking lot. That the order was "chai" seems irrelevant. What we received leaned closer to a salty iced Yoohoo with a suggestion of stranger-burp. Medici's one of my favorite cafes in Austin. Why this location exists and survives is a mystery and abomination. Caio ! read more

It was just okay. The coffee was better than Starbucks, but the pastries I consider a rip off. I was there early in the morning, and you would think pastries would be freshest then. Mine was so dry that I could tell it was days old, and that after a slight warm up. I would not get the pastries here. Beware. read more

Caffe Medici - Fruit: good, coffee: fresh & hot, cinnamon roll: stale - Cafes Near Me - Austin, Texas

I ordered a cappuccino. An 8 ounce cup is almost $7 with tax. It was bitter tasting and not what I expected. It's a shame places like this exist. read more

Caffe Medici - Tiny cappuccino - Cafes Near Me - Austin, Texas

Espresso is good. Better than Starbucks for sure. Blueberry muffin was okay. No complaints.

I don't like coffee, but I went here for a simple sandwich as it was the closest restaurant that was open. I don't remember exactly what the sandwich was, but I ordered a turkey sandwich that was toasted, had some kind of cheese, and some kind of greens. I enjoyed it even if it was fairly pricey. The staff were professional and quick. It was the perfect experience for a quick eat before getting on a flight, except for the price. If anyone is able, I'd like to know the exact ingredients for that turkey sandwich I had. I regret not taking note of it myself, and would like to make it sometime. read more

I know I say this too often.. but it is in an airport so expectations must be adjusted... The Starbucks in this airport is in quite possibly the worst location as it clogs up TSA exit and it's just a mess.. this location is better but the coffee is not as good. Don't get me wrong.. it's not as bad as a dunkin but it's still just fast food coffee. They have bagels, muffins etc... so if you don't want to wait at SBUX then this is a short walk with no line. read more

The guy behind the counter (April 8th at 1:30) was rude and unprofessional. The reviews of this place are really bad. I now see why.

Not in a hurry? Don't worry! You can buy some pretty decent coffee here. Overall, the coffee tasted pretty good. It was sold at "airport prices", no surprise there. Sadly it was the wrong order though and not what it said on my receipt. They insisted that was what I ordered, and I didn't want to argue so I just walked away. Instead of a medium latte I got a large cappuccino. I could care less if it's a latte or cappuccino, just wasn't crazy about the size mix up because I didn't want a huge coffee to then sit on a plane for 3 hours. read more

Walk right by the enormous Starbucks line-- the first thing you see inside departures. When you get to Gate 7, you can have coffee and pastries with no wait! read more

Caffe Medici - Terminal 7 Coffee, no line ever! - Cafes Near Me - Austin, Texas

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My boyfriend and I had a very positive experience at Medici. We had a 5 AM flight and we were some of the first people to place orders once they opened (4:30 AM). We ordered a vanilla latte and americano and agreed that they were both made perfectly! So delicious paired with their bagel sandwiches that they make per each order. Definitely will be going again for our next flight read more

Caffe Medici - Cafes Near Me - Austin, Texas

Employees have rotten attitudes, slow service, not my job and I don't care attitudes. Sloppy at making coffee and sandwiches. Don't go here. read more

Sorry that other folks aren't all getting the great experience that I did, but I ordered a mocha, customized - very light on the syrup, and it came out quickly and perfectly. There's a real espresso machine, not the robot vending machines found in most giant chains, and a barista that was skilled in using it. My only regret is that I was not able to add a tip to the credit charge. I'll make a point to stop here anytime I'm nearby. Thanks Medici! read more

I've stopped by Medici twice prior to my morning flight, and have been disappointed with both instances. The first time was last year during November. I ordered a small hazelnut latte and breakfast sandwich with no else in line, but ended up waiting 30 minutes for my order since they forgot about the order. Coffee was ok, but the breakfast sandwich was burnt. Yesterday was my second time at Medici and I ordered the cappuccino and a cinnamon roll. The cappuccino was ok, but the cinnamon roll was cold and hard. I asked the service counter if they may heat it up for me and the lady rudely replied "I will throw away." I did not understand at first, but she meant she will throw it away and get a new one to warm up. Even after the cinnamon roll was warmed, it was still hard as if it was old stale pastry. They seem not too particular about service nor quality. read more

This place is great all of they don't take cash which is a good thing it is very convenient the staff is super helpful and prompt and the coffee is absolutely divine. Real fresh roasted coffee in a legitimate coffee house. They also make great send sandwiches and pastries read more

Caffe Medici - people working in a coffee shop - Cafes Near Me - Austin, Texas

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Ok the staff is SLOW! They really need a manager that can expedite, direct and move the people through. The line is always long... and now I know why. I was only getting coffee... maybe they need a separate line for coffee only? Because it was the food stuff that seemed to be grinding everything to a halt. However my 4 shot, large, caramel latte was a smooth creamy delight. A cup of Liquid silk lives blood for my morning start... worth every bit of the wait in line! Seriously... it was soooo smooth it was like they poured Barry White in a cup. A truly awesome cup of coffee! read more

Caffe Medici - The coffee must be good! - Cafes Near Me - Austin, Texas

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Wow that was a major disappointment. Thought I would get some good local brew only to discover these folks had little experience with the coffee culture. Staff were on par with airport staff which was totally surprising as Austin usually ups the game. I had an Apple Turnover. Don't do this! I've had better apple pastries from Little Debbies. The final straw was that my coffee had that burnt residue taste. For real! Maybe I should go back to military coffee as that was enough for me to ditch it. read more

Caffe Medici - At least it looked clean. - Cafes Near Me - Austin, Texas

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Airport prices for the saddest pastries and rude service. I'm not even sure it's a real espresso machine. Cannot recommend. You're better off at Starbucks. The I love you reason we went here is because it's local. The ambiance is supposed to be Italian I think? read more

Y'all were extra nice for a first visit. I love the new look and the menu. I love the name! xo I tried your avo toast. The ingredients were healthy as ever. The EDGES of the wheat toast, however, weren't crunchy. It was more of a stale toasted texture, and was difficult to bite. Your black coffee drip was nice; enough boldness, very hot, and not acidic. Your atmosphere is bright and welcoming. You guys managed the line magnificently! But your customers all gather on one side. The corner for condiments is cramped with PEOPLE and their LUGGAGE. That's a heavy crowd all on one side. I realize you can't change the design and set up of the counter space, but it may help if you serve food orders on the opposite end of the counter where your display case is. The other thought is to have an island for condiments in the front area. Best to you and congrats on the grand opening. I'll be seeing you on my next travel venture. read more

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I understand that this is the airport and things get hectic, but the experience is still too disappointing. Started to wait in line from 6:40am. Took about 15 minutes to order. The counter person is nice except for almost mistakenly charging me double the price -- I corrected her and then got the right amount. Then I started to wait for my drink for minutes (!) while my flight was boarding. One's dealing with pastry and one's dealing with the ordering and house coffee. No one was making espresso drinks. I had to ask when they would start making it and the pastry lady told me that I needed to wait for a specific person to come. If making a drink takes such a long time they should have informed me when I order-- it's the airport and everyone's heading toward something. The person finally came. She made latte with a full cup of ice...and then poured over the already cold espresso shot which has been sitting on the table for a while and some milk. I could do such a simple step and they needed to wait for a specific person and it took forever for that person to arrive. I heard she said "patient is a virtue" to her colleague. This is what upsets me most. I was impatient because my flight was boarding. But I paid $5 not to wait patiently until you wanted to start composing three things together. The drink itself is fine probably because of the espresso. It's Medici's own roasting so quite flavorful. read more

Caffe Medici - ice latte regular size - Cafes Near Me - Austin, Texas

Pretty bad, not the worst? Coffee itself (just ordered drip coffee) was ok... bacon breakfast sandwich was pretty, pretty, pretty bad... apparently they use tons of bacon bits rather than a couple slices of bacon. The server that took the order must have been having a really bad day as well. No "hi", "hello", or even "can i take your order"? Just a blank stare... Didn't hand us the receipt either before getting the coffee... so then when it came time to get the sandwich and they were calling numbers that was extra fun step of trying to figure out who ordered in front of us and which one might be mine. read more

Caffe Medici - Bacon bits.... Duh - Cafes Near Me - Austin, Texas

$1.00 for a splash of oat milk? Really? And the service -- needs help. You can do better medici.

An old man arriving from someone is coughing. Stopped at the counter at this cafe and said he needed to take a pill. Counter person told him to go buy a big bottle of water if he needed water. He said he only needed a sip to swallow the medicine. she said "I'm not allowed to help". Sigh. The worse and amazing thing was the sink was right behind her and cups next to her. A far too greedy chain. Didn't expect this sort of thing in Austin. read more

Came here while in the airport. Worst coffee and expensive. Also very Rude customer service

Rude server, horrible coffee...and no espresso? I always tip, but just couldn't here.

Im.sorry, but this coffee is overpriced for what it tastes like. It's so bitter and very sweet. I get it...the baristas are doing a job, but at least make sure they know how to make coffee. I asked for the pastry to be warm, and they gave it to me cold They didn't have whole milk, and most of the parties were sold out....at 9am on a Monday. It's just not worth it. I would rather go to Starbucks than drink this, and that says a lot. read more

BaristaBot was down and Starbucks line was too long so I grabbed a coffee at Medici. I usually like their coffee but this airport location sucks. It's 12:05pm and they already shut off their espresso machine "because we close at 12:30pm." Lazy ass employees! Got a black coffee because even steamed milk wasn't an option. Asked for just a drop of oat milk and the guy told me there'd be an upcharge for it. I'm not paying for cold milk, I literally asked for a drop. No other shop ever charges me for this. Employee was mouthing off as I walked away. Never again. read more

A European looking Cafe with extremely American tasting food. Flies on the pastries so went with a breakfast sandwich. I'm not convinced it wasn't cardboard. Watered down coffee too. What a fail. read more

Coffee isn't made right. The staff aren't paying attention and are very rude. Openly just chatting away and on their phones not paying attention. Avoid this place. Go to Starbucks. Go anywhere else. Not. Good. read more

Drink was just okay. But the price was insane. It was all ice. Like actually all ice. And I'm an ice lover. Save your money and go to Starbucks read more

Not a great tea selection (no green or white...how hard is this?) Chocolate chip cookie isn't half bad once you take out your microscope and find a chocolate chip. Nice staff. read more

In an airport full of overexpensive premade food atrocities this place was truly an oasis for me and my party of people. The outside seating is calm, modern, adequately spaced, and comfortable. The staff is relaxed and friendly. Don't even get me started on the prices and bang for your buck. The bagel sandwich was 6 dollars and it was a great size (not too big or small). The airport is filled with copycat premade meals sprinkled throughout the terminal that are not only incredibly expensive but are obviously premade and mass produced. The bagel was soft yet had a good bite to it. The cream cheese comes on the side which I love because it lets each customer make it to their liking. The strawberries in the cup were greatly chilled and ripe. Seriously thank you cafe Medici for making my airport experience feel much less like the draining hell it could have been and usually turns out to be in some manner. read more

Some of the BEST airport prices out there for some good fresh food. Coffee is great too. Relaxed friendly staff. Nowhere can beat these prices and its so much better than the gross prepackaged stuff that costs an arm and a leg for a dry chicken tender wrap. I cannot fathom how this place has such bad reviews best airport food/drink experience I have had to date. read more

The people who work there are really nice but that's the last nice thing I can say. Worst breakfast tacos I've put in my mouth in the state of Texas, but it was all that was available at 5 am. You're in Austin, you gotta do better than that! read more

They should stick to bagels, those are good! The barista needs help, but that what you get when you just hire for a job! Hope they do better!! read more