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    Cafe Zuppa

    1.0 (1 review)
    InexpensiveDesserts, Cafes

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    Starbucks - Butterfly Drink

    Starbucks

    3.2(27 reviews)
    1.3 mi
    $$

    I placed an online order and was told it would be ready in 15 minutes. After waiting the full 15…read moreminutes, I checked on my order and was told that three employees had called out, so they were backed up--but that my order was only two away. I decided to wait, even though I had a train to catch. After waiting a total of 35 minutes for just one drink, I asked again when it would be ready and was given the same response--that they were behind. Since I was going to miss my train, I had no choice but to leave and request a refund. At that point, I was told I was being "condescending," which I found very unprofessional. I completely understand that staffing shortages happen, but there should still be a basic level of customer service when customers ask about their orders. This seems to be an ongoing issue. Some suggestions: Post a sign on the door or in the app letting customers know that orders are running 15-20 minutes behind. Temporarily pause online ordering until the team catches up. What shouldn't happen is staff being rude when a customer inquires about their order. Just really disappointed with Cohasset Starbucks. Unfortunately, this seems to be an ongoing issue at this location, and it feels like Cohasset Starbucks has become complacent--acting as though they don't need to provide good customer service because their name and popularity will carry them regardless. That sense of entitlement is disappointing and not what you expect from such a large, established company.

    There ARE good baristas here. That being said, I try to go to any other Starbucks but this one…read more I've waited as long as 25 minutes to get to the window and by that time, the ice in my drink has made it watery. Does management have any idea how many customers they are losing with so many cars peeling out of the line, sick of waiting? Drink orders seem to get mixed up frequently and if the peach green tea I ordered had any peach in it, I would be surprised. I just don't understand this--it didn't used to be like this. Perhaps there needs to be some serious retraining. In the meantime, I recommend Marshfield --a lot of traffic, but well managed, quality drinks, and consistently good baristas.

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    Cafe Zuppa - desserts - Updated May 2026

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