If I could give zero stars, I would. Let me tell you about the absolute nightmare of an experience…read morewe had with this establishment. My wife and I had NEVER been to Ross' Eatery and Pub before, but we were in the area and decided to give it a shot. The internet said they were open until 9 PM, but to be sure, I called ahead. Not once, but TWICE. The last call, at 7:11 PM, I spoke to a man who assured me they'd still be open for my wife to place an order. He even mentioned if it got close to 9 PM, they'd just put the food in a warmer for us. Great, right? WRONG.
My wife drove out of her way to get there, arriving at 7:45 PM, only to be told the kitchen was CLOSED. Closed! By the SAME guy I had spoken to on the phone not even 30 minutes earlier. When she called me, I thought maybe there was a mistake, so I called back to confirm she was at the right place. The same man answered, and his response? "Yeah, we're closing now." WHAT?! So which is it? Open until 9 PM? Open until 7:45 PM? Or just "open when we feel like it"?
What kind of incompetent operation runs like this? I SPECIFICALLY called to confirm the times, got reassured TWICE, and then you turn my wife away when she gets there? Talk about misleading, unprofessional, and downright disrespectful to a new customer. We were excited to try this place, and instead, we got a complete slap in the face. This isn't just poor service--it's a blatant disregard for your customers' time, money, and effort.
I'll tell you one thing: I wouldn't step foot in this place again if they PAID me to. If you're considering Ross' Eatery and Pub, do yourself a favor and look elsewhere. Judging by the similar reviews I've seen, this seems to be a pattern. Consistently bad service, misleading information, and zero accountability.
Ross' Eatery and Pub: where customer service goes to die. Avoid this place like the plague unless you enjoy wasting your time and being treated like an afterthought. Just shameful.