Cafe Jacques has moved and lost its soul! The owner is a liar (more below), and the service was exceptionally bad, even for Berlin. We used to go here often -- the food was good, the small atmosphere nice and while the service was hit or miss, it usually made up for it with its ambiance and tasty meals.
My girlfriend and I made a reservation on the phone, which was an odd experience to begin with, as it sounded like the person taking the call was drunk or asleep. Regardless, we got to the NEW restaurant (no one told us it had moved ... 4 buildings down) and were told that our reservation didn't exist. The owner, who it became apparent was the one I had spoken with on the phone (he's not German, and it's easy to pick out his dialect between the phone and real life) lied to me, saying "I never said you'd have a reservation" and then two minutes later, saying that we hadn't spoken on the phone because he didn't get to the restaurant until 18.00. The stories didn't match, and it was very clear that I had spoken with him on the phone earlier.
One waitress, seeing our distress, was wonderfully smiley and helpful, told us to take a seat at the bar and we would get a table soon -- 20 minutes. GREAT, I thought. After some struggles to get a glass of wine, we were happily sitting there when some other people took the table that clearly was going to be for us (German's are less than good at honoring the code of a restaurant -- if you don't have a reservation and see an open table, it doesn't mean that it's yours).
30-40 minutes later a table opened up, and we did exactly the same thing as the other German couple -- and took the table. The owner then came over and made a very public disapproval, asking us rudely "Who gave you this table" and "you can't sit here". The waitress, ashamed of her boss, cleared the table and told us we could stay. While we hovered in limbo not knowing what to do, he then snidely came and hissed that we could have it, and brusquely pushed our coats onto a chair to get us sitting down.
We debated whether to stay (our night was fast on the verge of ruin anyway) but I said "yes -- it's the best food around," and there aren't a lot of choices at 22:00 on a Saturday night aside from Turkish and Indian ... we then waited almost another 30 minutes before someone finally realized we hadn't been given an order yet. We ate in silence as our night was ruined by the incompetent owner. Thank god his staff has better manners than him, even if they had too many tables to take care of a two-top with food and drink.
Berlin doesn't have a great amount of good food at moderate prices, and Cafe Jacques used to be a special place. Needless to say, it has a lot to learn if it wants to grow up into its new space.
The owner not lying and belittling his guests would be a good start. read more