Pamela Lokhrem took over the Tec Italy representation in Northern California, I immediately heard awful things about her but I gave her the benefit of the doubt. When she came to my shop and introduced herself she tried very hard to sound charming and polite using words like "honey, dear (people using those words are the rudest)."
She left my shop with an amount of hair color I returned because I tried and didn't like them, said it was going to discount the money on my next order.
Instead placing another order I decided to return all the product, she agreed to talk to her sales rep and he was supposed to swing by and pick up the product. Several weeks later I called her back, just to find out she in fact is very rude and unprofessional, she ended our phone call when she hung up on me in the middle of the conversation very upset.
I later talk to Victor from Caesar's Professional Products trying to complaint about Pamela and I also learned that he's another rude, unprofessional person that doesn't know how communication works talking over me all the time.
I could see unprofessionalism runs in the company.
After doing business with Tec Italy for over 11 years Victor said he couldn't find my information in his system.
I totally regret doing business with this people.
I'm going to do my best to return this product and get back the money Pamela owes me. That's for sure.
UPDATE......3/24/16 I emailed Cesar (with a copy to Victor) trying to get some help, hopping Cesar is fair and honest, Victor emailed me back very rude and upset saying Pamela was going to bring back the color I "returned" and that was going to be the end on my "issue".
Does Cesar have a say in this company? Why victor is so rude and bitter?
Like I said.... unprofessionalism runs in the company.
Does anybody want to do business with this rude people?. THINK TWICE!
Money comes and goes but trust, once it's lost, it's gone.
UPDATE....... 10/28/17 Pamela Lokhrem lost Tec Italy's representation several months ago and Caesar's Proffesional Prducts (victor) always supported her. For what??? LOL
Now that this awful people are out of the game, I'm doing business again with Tec Italy with some GREAT sales reps. read more