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    Cackle Hatchery®

    2.5 (92 reviews)
    Closed 9:00 am - 5:00 pm

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    Hatchery car
    Neva G.

    I've visited Cackle Hatchery before, but this was my first time to attend the annual Chicken Festival held every October. It's two days of free family fun that I can attest adults enjoy as much as children. So many games and events--a chicken petting zoo, art tables, Chicken Thief Jail, duck slide, live music, magic show, hard boiled egg eating contest, rubber duck race, on and on. You can tour the hatchery, where thousands of eggs are in incubators at all times, visit the museum of Hatchery history, and of course purchase chicks in many species. Employees are helpful and cheerful despite the lively crowd.

    Baby chicks from cackle hatchery
    Amanda J.

    I have ordered from Cackle many times over the last 10 years. Each and every time all of the chicks were healthy.

    Peeps in a box!!

    We ordered 19chicks from Cackle(5blue layers, 5chocolate layers, 3faverolles, 3wyandottes, & 3 exhibition orpingtons for 4H/state fair exhibition). We have kept chickens for ~10y, starting w/my now 21&24yo 4H chicks, at one point we had over 80 chickens&20 ducks, adding each year, then moved twice,so this was the first batch in our new state, younger 3 daughter's first time caring for chicks "on their own,"& our first time ordering from Cackle(we had chickens from breeders, Meyers, McMurray, Hoover, & Ideal). Was a bit worried as we had never shipped so far or in such cold weather(were in Idaho). Plus my oldest young daughter(13) is autistic, how would she handle a box of dead peeps? Or waking to dead peeps everyday for a week? Luckily we will just have to keep wondering!! Everything went perfectly, USPS did an amazing job getting the babies here in 2d, even sent them by plane in a couple instances when they could have sent a truck, we picked them up & had a peeping box of 24! Usps updates are a bit wonky, ours went from "label printed,awaiting shipment-MO" to "delivered to usps sorting center-Boise ID"with nothing in between, so keep that in mind if it feels like no movement, there probably is, you just don't see it. We had 1 tiny runt that was a smidge weak(but similar to chicks from other hatcheries, honestly), 2 chicks with pasty butt(one so bad I couldn't believe she was alive, took over an hour soak in Epsom water to get it off-papertowel wasnt going to do a thing), & 21 super active, super healthy chicks!!(these were comparable to pickup breeder chicks-have never gotten such healthy chicks from a hatchery in the mail!) 24h later the 1h soak baby was still weak, her eyes glued shut, by the end of the day, she had passed-we tried everything, but the stress was just too much. It happens, I do not blame Cackle, she obviously got stuck outside of the huddle or against something cold, & just couldn't recover. Plus, some birds are just a bit weaker from the start, it happens, unfortunately. HOWEVER the other 2 that were a bit weak upon arrival could no longer be distinguished from the rest of the flock!!(obviously tiny was still tiny, but health wise she was everywhere, preening, running around the brooder, jumping on the hotwater bottle, etc), we even have one trying to fly already, oy!! From what we can tell, our surplus blue & chocolate layers have a huge variety, which makes my daughters super happy!! They were hoping for maximum variety & it looks like we got at least 4, possibly 5 types!!! Exciting stuff!! We did get an "eye pecker"(can be fairly normal with a black chick housed with light color chicks-theory is they believe they're bugs on their sibling's face), this should be resolved in a couple days, until then she's in an isolation brooder with another black chick, doing just fine. We are adding the "jungle gym"(just a mini perch setup)tomorrow as they all seem ready for it!! I'm used to waiting a week or so to add it, needing to health them up a bit first. We will add "eye pecker" back with the jungle gym & hopefully that will offer enough distraction for him to keep his beak to himself For anyone curious, we used hydro-hen in their water(mixed 24h prior to arrival with hot well water & set next to the brooder), and chickhouse premium crumble(mixed with hydrohen water straight out of the box for "wet oatmeal" texture, then as is after that). We added a bit of chick-grit at 36h(just in a quart jar lid, not much, as we went to bed on day 2). The combination of premium, healthy chickens and healthy food/water, we have 23 happy, healthy babies going into day 3!!! Couldn't be happier!! I've NEVER not had a decent amount of chick loss(think ~10/20% is normal for shipped chicks, I've had entire shipments lost, never where nearly the whole batch lives). Also,believe a few babies were a smidge older(maybe 2-4d instead of day old on shipping day),that's normal, it happens & is perfectly ok!! Mother nature doesn't hatch all babies on the same day(someone mentioned this as a negative, its not, it's perfectly normal & will happen from all hatcheries & breeders). P.S. they did put orange marker on the necks of a couple chicks, this scared my daughters, they thought the chicks were bleeding when the marker got wet &orange began "dripping." So be aware,check your packing sheet!! We had green heads, green chins, & orange necks(but paid no attention, we can just be surprised as they feather out, but do appreciate the effort!!)

    What we saw when we opened the package; 16 dead chicks, one barely alive, one alive.

    I am writing to describe what is probably the single worst experience my family has ever had when purchasing live animals of any kind. My wife and I own a small farmstead where we raise dairy goats and chickens. We have experience keeping and breeding chickens and milk goats. We often purchase chicks in the mail to build our flock. This year, we decided to improve our flock of silkie chickens by purchasing chicks from two hatcheries, one to source the rooster and another to source the hens. In January of 2025, we ordered 15 straight-run splash silkies from Cackle Hatchery. The chicks were shipped on March 12, and on the 13th I got a call in the morning from the post office to come pick them up. I did so within one hour. The box I was handed at the post office had almost no sound emanating from it, so I opened in right away. I found a total of 18 chicks inside, 16 of them dead, one nearly dead, and another seemingly okay. In the coming hours, several of the most harrowing of 2025 for me and my family, we watched the 17th chick pass away, and were left with one single chick. All of this was witnessed by our small child, who needless to say was traumatized. We immediately contacted Cackle Hatchery to report a loss. They responded the same day and issued a refund of the value of the chicks. What they did not refund was the cost of the shipping, and they did not offer to ship replacement chicks. This left us with a single chick, for which we have paid $52.35. When I asked them about the logic of this practice, and the downright cruelty of charging someone for the delivery of 17 dead chicks, they said the following: "We understand that losing baby chicks is very sad. It is our policy to refund the cost of the chicks that did not survive on arrival. We can only issue a refund for the chicks. We cannot refund shipping costs as they are services and not products. We have to purchase shipping and handling fees to ship chicks to our customers. We have been told by the USPS to tell our customers to file a claim with the Post Office to receive reimbursement for shipping costs." I did contact the USPS, and was informed that like Cackle Hatchery, they are only able to pay for the cost of what was destroyed, not the cost of the shipping. So what they reported above about shipping refunds is untrue. I am writing this review so that folks are made aware of this policy, which I have come to understand is standard in the chick industry. If your chicks arrive all or mostly dead, as in our case, you will be charged for the cost of shipping. Just be prepared. Imagine yourself in this situation and seriously ask yourself if you are ready to deal with a box of 17 dead animals, and the cruelty of being asked to pay for the privilege of receiving them. I sincerely hope that this does not happen to anyone else. I am sure this is a rare occurrence. But just be aware that this could happen, and it is an incredibly cruel, confusing, and painful place to be. My family is grieving.

    Laney J.

    All chicks arrived alive and well. We live several states away. The heating element that came in the box with them was still warm when I got home. I got exactly what I ordered plus a bonus chick. It's been over a week now and they are all still thriving.

    8 Dead On Arrival at PO Not ok Not Packaged right! Poor Babies!
    Samantha H.

    All Chicks Arrived Dead to post office Shipped from Cackle on Wednesday Arrived in CA at PO 12:30 pm Thursday 2025. PO called me soon as they arrived and said they thought they were dead and yes they all DEAD squished heads and bodies smushed by the heat Pack and Cackle charge an xtra $20 for it! there is not nearly enough bedding to cushion them its just tragic these beautiful babies died from carelessness in packaging! NOT OK! Should I publicaly name the person that packed them so heartlessly? No But I let Cackle know who killed them! Im out $29 for shipping Do they refund the $20 death heat pad?

    Shipping label

    I live in California, I recommend not ordering from this company. They are supposed to ship Priority Mail and they did not. I ended up with 25 dead baby ducks because the shipped them usps ground advantage. Needless to say they all froze to death cause they did not arrive in time. When I called them they told me they print their own labels for shipping so obviously they had messed up, they are still trying to charge me the $15 usps fee even though they are the ones that made the mistake. I sent them the picture of the label they had printed then the manager there told me they were too busy and couldn't talk to me any more then she hung up on me. Attached is a picture of the shipping label they printed.

    I ordered 15 assorted rainbow day old chicks. They were dead upon arrival. I called and emailed within 10 minutes of them being delivered from the post office. They were mailed out on Monday April 28th and received today Wednesday the 30th. They are closed and not emailing me back. Do not purchase through this Hatchery.

    Buff Orpington Chicks

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    1 year ago

    Wish I could give 10 stars! The quality of the birds and excellent help we received was very appreciated!

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    2 years ago

    Very sickly chicks!! Iv raised chicks for yrs. EE older than 1 day, had wing feathers. 11 hens, 26 roosters. Too high rooster ratio.

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    Ask the Community - Cackle Hatchery®

    Review Highlights - Cackle Hatchery®

    When I opened the box all 7 (what we ordered with a bonus chick) were alive.

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    Howerton Animal Hospital

    Howerton Animal Hospital

    (4 reviews)

    Awesome staff, very helpful when asking questions. Dr Tina is good with our babies, and answers all…read moremy questions

    Tina Howerton is the worst so-called vet on the planet, please don't take your pets to her or…read moreHowerton Animal Hospital!!! She is the most despicable, morally reprehensible person, that should NOT be working with animals, let alone call themself a veteranarian. My dog became distressed while traveling and couldn't breathe well. I called because they advertise a hospital with emergency services and I had to beg them to please help my dog. They told us when we arrived they would be closing in 40min. They still made us wait while my dog was literally gasping for air. Dr Tina Howerton was rude and condescending, said that my dog Panda could not stay, even though she was clearly struggling to breathe. We still had to wait for her to come back in the room for her to give Panda oxygen. She only kept her on oxygen for 10min, then took her off and said she had a meeting and we're going to have to try to get her to another hospital over an hour away! My Panda died on the way and I had to drive the rest of the way to Michigan with her lifeless body in my arms. She knew my dog wouldn't make it and still made us leave and acted like we inconvenienced her. This could've been prevented had she cared enough to do the right thing and try to save the life of her patient, instead of creating excuses like meetings and staffing. Tina Howerton hides behind her title of doctor for profit of their online store and so-called hospital, with little regard for the patient. Embarrassment to the veterinary profession, contemptible human being.

    Petsway

    Petsway

    (16 reviews)

    I swung by to inquire about using their self wash station for my dogs. I wanted to check out their…read moresetup first. I must say I was pretty unimpressed. From what I could see by peering through the door to their washing area they only had one station. I may be wrong though cause it was pretty dark and dungeony looking in there. Not much to inspire confidence in a safe area to wash the mutts. The lady at the front of the store was nice, but the prices to use the station harshed my mellow. Overall the store looked like it was either run down, being redone, or just neglected. Take your pick. Nothing some reorganization, new tile and paint wouldn't be able to easily rectify if somebody cared to make the investment.

    To quote the great Gordon Ramsey, "SHUT IT DOWN". This is…read moreby far the *worst* pets way to exist, and considering there are several crap pets way in the area, that should let you know how shitty it is. I have had to shop here on occasion and always left unsatisfied and more times than not, left with nothing. This store sucks, do not waste your time or money. Go somewhere else. Before I talk about how terrible this pets way is, let me first speak that I had to visit 4 petsway in ONE DAY to find a product. And I couldn't even purchase when I found it Bc the "system went down" and the staff said "there are other pets stores open". That being said, I shop at many of the pets way due to convenience. But at this point I am only wasting my time. The stores are run by teenage idiots. They are not trained in pet care, pet nutrition or even BASIC CUSTOMER SERVICE. If you are 17 and have a ride you can probably work here. Some of the issues I have had eoth pets way employees include but are not limited to 1. Not having any clue about pet care products. Basic pet care and brands they should know, working in this feild. I HATE when I ask about a certain product and the staff has never heard of it and then I find it on the shelves. 2. Staff tries to push you out the door when they are close to closing. 3. Staff is way rude about petting. Especially at Glenstone location . I stopped using the bathing station Becasue the employees felt it was their job to come pet my dogs in the tub. I say dogs Becasue I will come and bathe 8 of my 24 dogs. I'm sure you can look me up and see how much I have spent at pets ways, which I certainly regret having bad to do the past year or so. The staff are uneducated and should not be giving advice to anyone Becasue they don't know anything. They are not trained properly. They often don't have a competent person on staff as active manager. The staff is a joke. They don't even have basic training for customer service. They have no clue how to talk and treat customers. Please just Stock the shelves - my god , even before the pandemic several of the stores just have nothing stocked. Maybe it's the staff. I don't know. I've had to ask when a certain food might be available. And staff can't tell me. They can't even give any info other than "when it shows up on the truck". I have worked in pet retail before and I know that you order foods that show on certain truck deliveries and a certain delivery time can be exspected. The staff could not give me even a rough time frame when food would be in. A week? A month? They didn't know, didn't look, didn't ask, and didn't have any intentions of giving a shit. Shelves are particularly empty at this location and Nixa. Not only in quantity but in variety. Having one flavor bag of food- in a giant store like the sunshine store is insane. So The reason for the review is I can't believe that this was sold. The primal frozen raw. I've been buying this for years. These bags were so feeezer burnt that they came out in one solid chunk. The product obviously has no quality control at the store. The nuggets were dried out, to the point where they were like rubber. I am assuming the product had thawed and been frozen multiple times. When I worked retail we would agitate the bags to prevent the nuggests from possibly freezing together after deleivery. This is something I would suggest. Or practically anything to ensure the products you are selling full price are up to quality. Spending $40 for 6lbs of food and getting it as this quality is a joke. This store is huge and has literally no selection. It's sloppy inside and looks unfinished. You guys did a remodel, how long ago?? It still looks like a construction site. My friend lives near this location and I have given it far too many tries. Just shut this shit hole down. It's embarrassing. The fact that this level of disregard has been allowed at this location is a slap in the face to all pet owners. I will never shop at this location again.

    Cackle Hatchery® - birdshops - Updated May 2026

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