Helpful and allow for store pick up. I know how they are being brought home this way. I did have shipping issues in the past but they made it right. read more

Cackle Hatchery® - Blue Roo - Bird Shops Near Me - Lebanon, Missouri

Follow up to review of 9May2026 is as follows: I was summarily given a FULL refund almost immediately after posting. I provided no pictures and filled out no forms to receive the refund. What I did have was definitive proof of failure to honor sale, poor shipping oversight in quantities shipped resulting in a "spill" in a postal facility and indication of pathogens present in remains. Can't really say it was a win, just got me back where I started. Have done business with Cackle for a long time, got some good stock and prices over the years and Jeff is a decent person. If you order from them for a special item: Document everything and don't get your hopes up on the result. read more

Ordered 5 ermine ameraucana chicks one died immediately. two more would follow. as of today 3/10 2 are alive. I did everything right. Maybe a state inspector needs to visit this hatchery. I recommend you buy from a reputable local breeder. Tractor Supply has always sold live chicks 4 days old and they never died. They may not be show quality chicks but I had much better luck. Also my sister purchased 20 chicks half died. Cackle never returned her call. read more

Cackle Hatchery® - dead chick total three passed out of five. - Bird Shops Near Me - Lebanon, Missouri

I've visited Cackle Hatchery before, but this was my first time to attend the annual Chicken Festival held every October. It's two days of free family fun that I can attest adults enjoy as much as children. So many games and events--a chicken petting zoo, art tables, Chicken Thief Jail, duck slide, live music, magic show, hard boiled egg eating contest, rubber duck race, on and on. You can tour the hatchery, where thousands of eggs are in incubators at all times, visit the museum of Hatchery history, and of course purchase chicks in many species. Employees are helpful and cheerful despite the lively crowd. read more

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Ordered 16 and received 22!!! Very impressed by the quality AND quantity of the chicks lol. They all arrived healthy and happy. Very pleased with cackle and if I ever need to order more I will be coming back to them. They were also secured nicely with a nesting pad in the shipping box along with extra labels so usps was aware they were live chicks read more

I have ordered from Cackle many times over the last 10 years. Each and every time all of the chicks were healthy. read more

Cackle Hatchery® - Baby chicks from cackle hatchery - Bird Shops Near Me - Lebanon, Missouri

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1 star I regret ordering these chicks. I ordered 5 chicks from Cackle Hatchery and received 6 -- which at first seemed like a nice gesture, until one died 2 days later. From the moment I opened the shipping box, all the chicks were itching, biting at their backs, and scratching their heads and beaks nonstop. It was obvious something was wrong from the start. When I reached out to Cackle with a short video and details, their contact person, Roxanne, her response was RUDE, dismissive, and completely unhelpful. They questioned my setup, implied I didn't know what I was doing, and seemed more interested in deflecting blame than offering any real support. I've been raising chicks for 15 years -- I know how to care for them properly. Within days, 2 of the 5 remaining chicks couldn't even stand up and were extremely weak. With extra care and attention, I've managed to get them through the worst -- but it's been heartbreaking and exhausting. These chicks clearly arrived compromised, and Cackle knew it -- that's likely why they threw in a 6th one "just in case." I would never order from them again. It's been a very difficult and stressful experience, and as of now (the chicks are about 10 days old), I'm still not sure they're completely out of the danger zone. read more

I am struggling with this review because the in-store customer service was phenomenal. They helped me prep 6 sexed female chicks for a trip back home, about 8 hours. They were kind and answered all of my questions. I was very happy with customer service. I went in for a female ermine americauna and left with 6 females: an ermine (they only had one left), a lavender americauna, 3 dark brahmas, and a red laced splash Wyandotte. I was absolutely assured these chicks are sexed with 100% accuracy and I would only have females. The ermine was a little sluggish but the employee was very certain "she was just sleeping and she woke her up. Aww how cute." When we got back to where we were staying in town, unfortunately the ermine was very sickly and of course the storefront was closed. I did all the appropriate measures to help the chick thrive - heat, water, food, supplements, electrolytes. The chick passed away a few hours later. I thought - they gave me a deal on the chicks and helped me so much, so I wasn't going to cause a fuss. Failure to thrive happens and no one can predict that. Well, some weeks later and now the chicks are more developed. Two of the three dark brahmas are roosters. So, all in all, 3 of my 6 chicks I received were either not healthy or not what I wanted. The customer service was wonderful, but I'm concerned with their sexing for anyone who buys their females specifically. I'm also concerned with them willingly selling dull or lethargic chicks. read more

We ordered 19chicks from Cackle(5blue layers, 5chocolate layers, 3faverolles, 3wyandottes, & 3 exhibition orpingtons for 4H/state fair exhibition). We have kept chickens for ~10y, starting w/my now 21&24yo 4H chicks, at one point we had over 80 chickens&20 ducks, adding each year, then moved twice,so this was the first batch in our new state, younger 3 daughter's first time caring for chicks "on their own,"& our first time ordering from Cackle(we had chickens from breeders, Meyers, McMurray, Hoover, & Ideal). Was a bit worried as we had never shipped so far or in such cold weather(were in Idaho). Plus my oldest young daughter(13) is autistic, how would she handle a box of dead peeps? Or waking to dead peeps everyday for a week? Luckily we will just have to keep wondering!! Everything went perfectly, USPS did an amazing job getting the babies here in 2d, even sent them by plane in a couple instances when they could have sent a truck, we picked them up & had a peeping box of 24! Usps updates are a bit wonky, ours went from "label printed,awaiting shipment-MO" to "delivered to usps sorting center-Boise ID"with nothing in between, so keep that in mind if it feels like no movement, there probably is, you just don't see it. We had 1 tiny runt that was a smidge weak(but similar to chicks from other hatcheries, honestly), 2 chicks with pasty butt(one so bad I couldn't believe she was alive, took over an hour soak in Epsom water to get it off-papertowel wasnt going to do a thing), & 21 super active, super healthy chicks!!(these were comparable to pickup breeder chicks-have never gotten such healthy chicks from a hatchery in the mail!) 24h later the 1h soak baby was still weak, her eyes glued shut, by the end of the day, she had passed-we tried everything, but the stress was just too much. It happens, I do not blame Cackle, she obviously got stuck outside of the huddle or against something cold, & just couldn't recover. Plus, some birds are just a bit weaker from the start, it happens, unfortunately. HOWEVER the other 2 that were a bit weak upon arrival could no longer be distinguished from the rest of the flock!!(obviously tiny was still tiny, but health wise she was everywhere, preening, running around the brooder, jumping on the hotwater bottle, etc), we even have one trying to fly already, oy!! From what we can tell, our surplus blue & chocolate layers have a huge variety, which makes my daughters super happy!! They were hoping for maximum variety & it looks like we got at least 4, possibly 5 types!!! Exciting stuff!! We did get an "eye pecker"(can be fairly normal with a black chick housed with light color chicks-theory is they believe they're bugs on their sibling's face), this should be resolved in a couple days, until then she's in an isolation brooder with another black chick, doing just fine. We are adding the "jungle gym"(just a mini perch setup)tomorrow as they all seem ready for it!! I'm used to waiting a week or so to add it, needing to health them up a bit first. We will add "eye pecker" back with the jungle gym & hopefully that will offer enough distraction for him to keep his beak to himself For anyone curious, we used hydro-hen in their water(mixed 24h prior to arrival with hot well water & set next to the brooder), and chickhouse premium crumble(mixed with hydrohen water straight out of the box for "wet oatmeal" texture, then as is after that). We added a bit of chick-grit at 36h(just in a quart jar lid, not much, as we went to bed on day 2). The combination of premium, healthy chickens and healthy food/water, we have 23 happy, healthy babies going into day 3!!! Couldn't be happier!! I've NEVER not had a decent amount of chick loss(think ~10/20% is normal for shipped chicks, I've had entire shipments lost, never where nearly the whole batch lives). Also,believe a few babies were a smidge older(maybe 2-4d instead of day old on shipping day),that's normal, it happens & is perfectly ok!! Mother nature doesn't hatch all babies on the same day(someone mentioned this as a negative, its not, it's perfectly normal & will happen from all hatcheries & breeders). P.S. they did put orange marker on the necks of a couple chicks, this scared my daughters, they thought the chicks were bleeding when the marker got wet &orange began "dripping." So be aware,check your packing sheet!! We had green heads, green chins, & orange necks(but paid no attention, we can just be surprised as they feather out, but do appreciate the effort!!) read more

Cackle Hatchery® - Peeps in a box!! - Bird Shops Near Me - Lebanon, Missouri

I am writing to describe what is probably the single worst experience my family has ever had when purchasing live animals of any kind. My wife and I own a small farmstead where we raise dairy goats and chickens. We have experience keeping and breeding chickens and milk goats. We often purchase chicks in the mail to build our flock. This year, we decided to improve our flock of silkie chickens by purchasing chicks from two hatcheries, one to source the rooster and another to source the hens. In January of 2025, we ordered 15 straight-run splash silkies from Cackle Hatchery. The chicks were shipped on March 12, and on the 13th I got a call in the morning from the post office to come pick them up. I did so within one hour. The box I was handed at the post office had almost no sound emanating from it, so I opened in right away. I found a total of 18 chicks inside, 16 of them dead, one nearly dead, and another seemingly okay. In the coming hours, several of the most harrowing of 2025 for me and my family, we watched the 17th chick pass away, and were left with one single chick. All of this was witnessed by our small child, who needless to say was traumatized. We immediately contacted Cackle Hatchery to report a loss. They responded the same day and issued a refund of the value of the chicks. What they did not refund was the cost of the shipping, and they did not offer to ship replacement chicks. This left us with a single chick, for which we have paid $52.35. When I asked them about the logic of this practice, and the downright cruelty of charging someone for the delivery of 17 dead chicks, they said the following: "We understand that losing baby chicks is very sad. It is our policy to refund the cost of the chicks that did not survive on arrival. We can only issue a refund for the chicks. We cannot refund shipping costs as they are services and not products. We have to purchase shipping and handling fees to ship chicks to our customers. We have been told by the USPS to tell our customers to file a claim with the Post Office to receive reimbursement for shipping costs." I did contact the USPS, and was informed that like Cackle Hatchery, they are only able to pay for the cost of what was destroyed, not the cost of the shipping. So what they reported above about shipping refunds is untrue. I am writing this review so that folks are made aware of this policy, which I have come to understand is standard in the chick industry. If your chicks arrive all or mostly dead, as in our case, you will be charged for the cost of shipping. Just be prepared. Imagine yourself in this situation and seriously ask yourself if you are ready to deal with a box of 17 dead animals, and the cruelty of being asked to pay for the privilege of receiving them. I sincerely hope that this does not happen to anyone else. I am sure this is a rare occurrence. But just be aware that this could happen, and it is an incredibly cruel, confusing, and painful place to be. My family is grieving. read more

Cackle Hatchery® - What we saw when we opened the package; 16 dead chicks, one barely alive, one alive. - Bird Shops Near Me - Lebanon, Missouri

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We ordered 15 rare breed chicks and got 16 in the box. After reading previous reviews we were leary and hoped that those boxes of all dead chicks and sock ones were not the norm. I can happily say our little peepers arrived with 2 that had not survived. 1 additional little one died on day 3. There is 1 more that seems to be struggling but for the most part they are very active and healthy with a good variety of colors. 12 out of 16 healthy chicks through the mail is a win in our opinion. We would have ordered more buy they are sold out of the other chicks we wanted. We are very pleased overall. read more

All chicks arrived alive and well. We live several states away. The heating element that came in the box with them was still warm when I got home. I got exactly what I ordered plus a bonus chick. It's been over a week now and they are all still thriving. read more

Cackle Hatchery® - Bird Shops Near Me - Lebanon, Missouri

If I could give them negative stars, I would. Do not waste your money on this hatchery. I purchased three peachicks from them in early August, and when the order arrived, there were six chicks included. The invoice explained that they send extra chicks in case some don't survive, which I thought was a great policy considering how expensive they are. Unfortunately, three of the chicks died, which I found terrible, but I appreciated that they sent spares. However, a month and a half later, the spares turned out to be chickens, and I absolutely did not want chickens. When I contacted them, Roxanne's only response was that this is just how they send their orders. Their reply was very poor customer service and rude. Now, I have the most expensive chickens I've ever purchased, which I didn't want at all, and I have no recourse. I strongly advise against doing business with this hatchery. read more

I ordered 20 male chickens from Cackle Hatchery (paid extra for sexing) for delivery on June 9, 2025. I noticed majority became female after two months. I messaged them about this problem. They first asked how many males I received (about five), then requested photos. I provided clear group photos, after which they asked for individual photos of each bird. I spent hours--hired help, took and submitted individual shots, and shared links--yet I was repeatedly told the images didn't come through and to try different formats or Facebook Messenger. I followed their instructions multiple times and did my best to cooperate, but the process became a loop of "we didn't receive it." Ultimately, my request was closed without resolution. Bottom line: the birds were not as ordered, and the documentation process felt burdensome and unproductive despite my good-faith efforts. I lost money on Feed, care, and space, let alone the price paid to crackle. I hope Cackle Hatchery streamlines their evidence requirements and improves how they receive customer uploads so genuine issues can be resolved fairly and efficiently. read more

All Chicks Arrived Dead to post office Shipped from Cackle on Wednesday Arrived in CA at PO 12:30 pm Thursday 2025. PO called me soon as they arrived and said they thought they were dead and yes they all DEAD squished heads and bodies smushed by the heat Pack and Cackle charge an xtra $20 for it! there is not nearly enough bedding to cushion them its just tragic these beautiful babies died from carelessness in packaging! NOT OK! Should I publicaly name the person that packed them so heartlessly? No But I let Cackle know who killed them! Im out $29 for shipping Do they refund the $20 death heat pad? read more

Cackle Hatchery® - 8 Dead On Arrival at PO Not ok Not Packaged right! Poor Babies! - Bird Shops Near Me - Lebanon, Missouri

Until Cackle starts using FedEx for shipping I would absolutely not recommend them. USPS is completely unreliable and am still shocked they use them and are not over nighting orders. My first order arrived all dead, when I called and spoke to customer service you could hear so many other operators dealing with the same phone calls and all the other "sorry for your loss". Sad they guarantee shipping by just reshipping new live birds. AND beware for refunds, apparently it could take up to 21 days I am told. So they recharge you again if you get more birds. Never again. read more

No no no no no. Do not purchase birds from here. All mine had problems one died from heart failure none of the Marans lay dark eggs i could go on and on. The owner is a piece of scum I called to fix the problem he hung up on me. Lovely read more

I live in California, I recommend not ordering from this company. They are supposed to ship Priority Mail and they did not. I ended up with 25 dead baby ducks because the shipped them usps ground advantage. Needless to say they all froze to death cause they did not arrive in time. When I called them they told me they print their own labels for shipping so obviously they had messed up, they are still trying to charge me the $15 usps fee even though they are the ones that made the mistake. I sent them the picture of the label they had printed then the manager there told me they were too busy and couldn't talk to me any more then she hung up on me. Attached is a picture of the shipping label they printed. read more

Cackle Hatchery® - Shipping label - Bird Shops Near Me - Lebanon, Missouri

I ordered 15 assorted rainbow day old chicks. They were dead upon arrival. I called and emailed within 10 minutes of them being delivered from the post office. They were mailed out on Monday April 28th and received today Wednesday the 30th. They are closed and not emailing me back. Do not purchase through this Hatchery. read more

Cackle Hatchery® - Bird Shops Near Me - Lebanon, Missouri

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Arrived all in good health. Great experience, was worried about the reviews but if you keep them at the right temperature and show them how to drink water as soon as they come out the box everything should be great. Plus, I hadhad vitamins and electrolyte mix into a gallon of freshwater. read more

Cackle Hatchery® - Buff Orpington Chicks - Bird Shops Near Me - Lebanon, Missouri

90 percent of the silkie chicks I ordered arrived dead or dying. They had been stuffed into a box, and it took almost a week for them to arrive. What a horrible, horrible company. This was the most awful experience that I've ever had ordering chicks for my farm in the last 30 years. This place should be shut down for cruelty and health reasons. They do not know what they are doing. Nothing worse than opening a box of dead and dying chicks and then, after contacting the company, having them act so matter-of-factly that they were so unhealthy as if they did not care because it happened so often to their customers. Please check other sites for their reviews before buying! They have awful reviews across the board and should be investigated. They refused to refund only a tiny portion of my money. But it all comes down to their horrible way of mailing and their sickly chicks. read more

Do not use this company. I ordered 15 silkie chics as a present to my mother n law to be shipped to Mississippi. Seven of them were dead on arrival the rest die that night. When I called them, they wanted to talk to the person who picked up chicks and care for them after questioning her in detail. They informed her that I will be refunded $170 I spent but instead I an email stating I was refunded $58. When I called them they said it was only a partial refund because she did arrive alive and it was heartbreaking for my mother-in-law, all kinds of chickens and ducks in the past read more

I had issues with them not answering, but went against my better judgment and ordered zombie chicken and a Jersey giant. Some of the zombies didn't look good on arrival, but I didn't complain. I kept their area between 97-99f. One of the zombies progressively got worse. He went from not walking much OUT OF THE BOX to not being able to use one foot. I separated him. He didn't want to eat or drink and couldn't use either foot. I manually fed him and kept him separate. The next morning, he and 2 others had passed, and the remaining birds were acting the same way. They died as well. I have 21 chicken in the same barn. I spent over 12k on a barn and converting it. All of the chicken have separate rooms by breed. They are also divided by hatchery. I go to the extreme to protect, love, and care for my pets. So when I emailed cackle, I was met with several questions from Roxanne. It was almost as if she was trying to undermine me. The company refused to take responsibility, apologize, refund, or replace the chicken. Please believe the reviews below. I am escalating my issue to BBB. read more

I was incredibly excited to get my very first chickens and Cackle Hatchery managed to ruin the entire experience for me. I put in an order at the beginning of July for a rooster and fourteen hens. I spent HOURS on the site trying to find a combination of birds I wanted and that were available. The site is somewhat poorly organized and the process is overly complex to get different birds that will all ship together. That said, after a few hours of research and trying different combinations, I finally got sorted and was super happy with my selection. I put in my order and everything seemed to go through smoothly and I was issued an order number and hatch date. At no point in this process was I notified that my card type wasn't accepted and never was I given a notification or email that my card was declined or there were any issues with verification. I spent the next several weeks busting my ass to get my brooder box built, get all the feed and bedding and everything for these chicks... spending hundreds of dollars on getting everything prepped for my coop. Once my hatch-date rolled around and I hadn't received any updates or notice that my chicks were ready to go, I checked my order only to see it had a status of "Failed." When I got in touch with customer service the following day (after not receiving a call back from my message), I was told that it was all my fault because they don't accept AmEx (she couldn't quite decide if that was the issue or if there was some sort of zip code verification)... any other eCommerce site would simply just provide an error rather than generating the order and making the customer think it went through. The customer service associate I spoke with, unfortunately, I forgot her name, was incredibly unpleasant and not helpful whatsoever. When I stated that their website isn't functioning properly, she got irate with me. She refused to take any ownership over the fact that their website doesn't function like every other eCommerce site in existence and instead chose to blame the whole mixup on me. Even if she had just offered an apology for the mix-up, I wouldn't be leaving this review. But, instead, she decided to hang up on me mid-sentence. I fully understand that I missed the fact that my card's icon wasn't listed in the row of accepted cards. And, I fully understand that I could be better at checking my credit card statements (and thus seeing the charge never went through). Maybe I should've been proactive in checking in via phone on my order status. But, let's be reasonable here. I was ready to recommend Cackle Hatchery to the hundreds of people in my various homesteading groups asking where I'd ordered from, but now I'll be warning away anyone who will listen. There are PLENTY of other sites that will provide better communication and service. I'll be reaching out to Tractor Supply, Stromberg's, Murray McMurray, Moyers and any other number of places before ever spending a dime at Cackle Hatchery. I was excited to start in on my chickens. I was prepped and had everything ready to go. Shoot. I told everyone I knew about it. Now I'm just staring at an empty brooder box and have no idea if I'll be able to get the chickens I wanted. Thanks for taking an exciting experience and turning it into something frustrating and depressing. read more

Cackle Hatchery® - Don't expect any sort of communication from Cackle Hatchery if anything goes wrong with your order. You'd better hope you catch it. - Bird Shops Near Me - Lebanon, Missouri

I have ordered from this company Twice, both times i ordered 15 chicks and both times they all made it to me alive and well and sooner than the company estimated I would get them. I live in Mississippi so they didn't have to travel to terribly far but, I am very pleased in the health and well being my chicks arrived in. I had them a brooder set up with water enhanced with electrolytes to help in their recovery from traveling, Chick starter feed and a heat lamp. they all came out of the box thirsty and ready to eat and are all healthy and happy little chicks. Not a single one has died. if I could give more than 5 stars I would. they took a lot of care in packaging them. I will definitely continue to order from Cackle Hatchery for all my poultry needs! read more

All 12 chicks came healthy (Seattle, WA)!!! Even got 2 extra!! Really good receipt and communication of delivery. Love the tips on the site on how to take care of them as I'm a newbie. read more

Cackle Hatchery® - Pick up at USPS - Bird Shops Near Me - Lebanon, Missouri

Wish I could give 10 stars! The quality of the birds and excellent help we received was very appreciated!

I hate to say this, but I think others should know that none of our chicks survived. It was really horrible to open the box. Very nice ppl. I know these are hard times for the chicken industry. Hopefully I am the only one who experiences this, but wanted to let you know. read more

I have used this company in the past and had success so I decided to go back. I preordered and paid for a goose, rooster and 3 hens. I was so excited when they finally came in after waiting for months. I went to the post office immediately and when I got home all were dead but one. I emailed the company with pictures and they asked a ton of questions which I provided the answers for. They then proceeded to tell me that they no longer reship birds due to a $15 shipping charge. They will only refund the money and it can take up to 21 days. I explained to them my displeasure and that I did not want a refund I wanted new birds shipped. Wouldn't it be cost effective to pay the $15 then refund my money? I told them they would lose a costumer over this and all they said was "I will pass along this info to the owner" I have heard nothing since. I will not use this company again and will encourage everyone else to stay away. read more

This was my first time utilizing Cackle Hatchery for live chicks and I am a very happy customer. I ordered my chicks back in the middle of May, I was nervous as I am in California and have never purchased live animals from out of state. I am happy to say 6 months later my hens are all thriving-now laying a beautiful assortment of dark brown and blue eggs which is what I wanted. I ordered 16 chicks and received 19, they all survived and of the batch only 2 were roosters. My girls are beautiful and healthy, thank you Cackle Hatchery! read more

Cackle Hatchery® - Bird Shops Near Me - Lebanon, Missouri

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I got 7 birds from cackle. 2 died within 24 hours. I emailed them the next morning (48 hours after receiving, although they're trying to gaslight me by saying 3 days) to let them know that they died and to try to get compensation. Mind you, I paid $150 for this order. Apparently, if they're not dead in the box they wont refund you. Those two specific chicks were both lethargic and slow moving upon arrival and I knew they weren't going to make it. Nothing in their live poultry policy says to contact if the birds are sick, only if they are dead. Its astounding to me that for as many birds as they ship out, they don't seem to understand the mortality rate of freshly hatched chicks and instead take the mindset of "well, you're shit out of luck". Every single poor review on their site has some kind of clap back. As long as they get your money they don't care. Would not recommend. Go with a small hatchery instead. Mt Healthy has been wonderful! read more

Very sickly chicks!! Iv raised chicks for yrs. EE older than 1 day, had wing feathers. 11 hens, 26 roosters. Too high rooster ratio.

We order twice from cackle hatchery first we got are chicks in February 1 rooster and 14 females but just 2 survived we had cold and snowing weather snd and they came the 3 day. But we did get aother set of chicks in June and they all survived but one . We that's supposed to be 1 rooster but we got 4 roosters and 12 hens three supposed to be hens was three roosters. It is not cackle hatchery Fault. We order Ducks from cackle hatchery 2 male Ducks and 12 females with two different Ducks but we got 13 all together and they all survived happy and healthy and laying eggs all ready. If we ever need to order chicks or Ducks we will definitely order from cackle hatchery. read more

After reviewing some of the negative feedback keep in mind, the hatchery has no control over their birds once they enter the Postal service. I have used them religiously over the years. I have had an entire shipment I received dead on arrival to my doorstep. I called the hatchery sent them a picture of what i received and they promptly refilled my order in a very professional way. Keep in mind i can assure you those birds didnt leave that hatchery dead! I received the replacement order on the next hatch day. As a matter of fact I have a shipment due 04/26/24or 04/27/24. When you have a disclaimer on something that says no refunds no guarantees proceed with caution buyer beware, its a gamble. I Am not an employee of cackle hatchery. I am a Medical professional that has had a chicken obsession since i am 5 years old. I currently reside in Oaklandpark FL K.R. Dowdy read more

Ordered 3 Brahma's online. I did have to wait a week for them to ship, but that's understandable. You can't always predict Mother Nature. I opened the box and there was 4! I was NOT expecting that but again, understandable in case one didn't make it. That's a realistic concern that they have taken steps to avoid. When shipping these little babies through the mail, I'm sure things can go wrong. Remember they only have 72 hours from when they hatch to get into their brooder. I made sure that I tracked the package, and took off from work that day so I could run to the post office ASAP. One did wind up passing on at about three month old. The other three are strong, beautiful, and quite great layers for Brahmas. I get three a day sometimes!!! I don't use supplement heat, or supplement light now that it's winter and they are doing great! I must say these babies are some hardy hens. I would 95% recommend getting Day old chicks again and will probably be ordering three more in the next few months to add to my flock. Oh! And their customer service is amazing. I'm not too sure about these other reviews but this was my first flock and I have called and emailed a lot. Anytime I have had questions or concerns they took the time to help me. Thank you cackle for my first flock experience and giving me the joy that is having backyard chickens! read more

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My golden sebrit bantam rooster from TSC came straight comb they are to come rose comb I won't buy bantams from TSC they said that's were they get there chicks from I bought 50 chicks from there everything else good all 50 still healthy and are half way grown and doing good. read more

I should have read all the other reviews before purchasing.....I am beyond upset at the lack of any sort of help or professionalism from this company. I ordered 18 Jersey Giant chicks a couple months ago, expected date to be delivered was 2-9, on the first day they started dying off, by the third day (2-11 a Sunday) 7 had died. I just got off the phone with them 20 minutes ago. When I called them this morning (2-12) an older lady by the name of Pam answered the call. I could tell right away when I told her that they were dying that she was not going to be of any help in any way, as she immediately went on the defense. She started off by going over their recommendations on brooding chicks. She asked what the brooder temp was, I told her 96 degrees, her reply was well we recommend 95 degrees. One degree, I am not making this up.... She asked about the bedding, I told her that we used the same material that they shipped the chicks in, her reply was well we dont recommend that in the brooder, we recommend pine shavings. She asked how they looked when they arrived, I told her I didn't know because my wife received them from USPS as I was not there, but said that they looked ok. She started telling me all about pasty butt, I told her we know all about it and how to prevent/clean it. I explained to her that this is not our first time buying chicks through the mail, as we have done it multiple time without any major issues like this. She really did not seem to care. After all that she said that there was nothing they could do as we waited more than 24 hours after the first one died and did not call, I explained to her that they did not die all at once and that I was willing to accept one or two that died on the first day without complaining. So long story short, I would recommend reading all the reviews here and on Google, I think they filter out anything bad on their Facebook page. read more

I ordered 8 chicks and received 9, one almost died. I ordered all hens and received 3 roosters we had to get rid of. This was very expensive to have this experience, would not recommend or do again. read more

Cackle did a great job! We ordered 6 chicks for and early February hatch. They shipped out on Wednesday night close to 11 pm, and we received them on Friday morning about 10 AM. As we live in Georgia and they came from Missouri, I thought that was pretty good! When I opened the box all 7 (what we ordered with a bonus chick) were alive. The last few nights have been in the 20's as the chicks were shipped. Cackle had an insulated box with a heating pad in the box as well. The chicks seemed very happy to get into the brooder. They seem very healthy as of now and Cackle had a live chick guarantee. Overall, I can tell they've done a great job! read more

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Super sad! We love chickens, we have chickens and wanted three more. So, my husband surprised me and ordered me silver laced polish. I have wanted these forever ( due to how cute they are). We got them 5 days ago and he only ordered 3, but 5 came. Of course I was jumping up and down when we got them. They are all hooked up (aka spoiled palace) and a day later one died- which I expected due to the delivery (I figured at least one wouldn't make it). Then I noticed their poop was like diarrhea yellowish nasty and they were pasty butts and just a couple were lethargic. So, I added apple vinegar to their water, cleaned their palace everyday and their bottoms. Did everything the pamphlet said and even called them, they said what the pamphlet said. Next day, another one dead, following day- third one dead. Skipped a day, I was doing a happy dance, maybe that's it, we have it under control- they look great, talking, eating and drinking. Later that night, before bed I noticed one just laying pretty much flat- like the others ones that died - brushed my teeth- came back out- dead. Down to one, trying to nurse her- as I did some research on my own and all the symptoms point to Coccidiosis. So, I ordered some medicine that will hopefully help, I just hope she can make it till gets here, as she is getter weaker. Saddest thing to have to watch and feel helpless at the same time. A week today and I have one barely holding on. Coccidiosis starts at the hatchery. We have raised 3 other set of chicks and had no problem- we got those chicks from Big R- but I always wanted funky hair chickens, so my husband ordered them. Well, I got them and get to see everyone of them die. Not cool. read more