I love coming to Cache Valley Bank!They're so very friendly & courteous to their patrons!I've been a member for about a year & get the red carpet treatment from them! read more

I just started becoming a member of this bank last November 25,2024 & started a savings account with this bank!I've been a member of this bank for 2 months & am loving it!Tanner Scott's one of the best employees there at Cache Valley Bank!If you need a bank that doesn't charge an arm & a leg for fees on accounts,come be a member at this bank!You won't be steered in the wrong direction! read more

I was in a financially abusive situation with my ex spouse who worked at Cache Valley Bank. Because of this, he had access to accounts his name was not on. Even after he quit, he continued to have access. To be clear, this is illegal and highly unethical. When I reported it to the bank, nothing was done. We also had our home loan through the Cache Valley Bank. Because it was "more work" to put my name on the loan, I was left off. I was told that it wasn't a big deal, and there were no negative repercussions for this. I wasn't happy with this arrangement, and should have stood up for myself, but it wasn't worth the fight with my then husband. Fast forward to our separation, and I had no access to the account. I didn't know if it was being paid, if it was being deferred, or even if we were in bankruptcy, as the address the bills were being sent to was changed (to be clear, I had very good reason for concern in this area). I complained and was told that the practice of not putting women on loans was totally normal for this bank, and it wasn't a problem. Nor was this a sexist practice. Third, I shut down my joint bank account and informed my soon-to-be ex that the account had been closed. My ex called the bank and told them to leave the account open. He was told by a friend at a bank that they would hold that account open. I don't know what happened internally, but it took a week and a half to get the funds from that closed account. A week in which I couldn't feed my children without help from a friend (my ex took every other penny we had). I was contacted by the bank's lawyer, Jerry Wilkinson, who told me that the bank had done nothing illegal. He hedged on the "unethical" parts. I tried to work this all out with the bank. I didn't want to go public. If they had simply apologized and made efforts to change their policies, I would have let this go. Instead, they hunkered down. So I felt I had to warn others. Until the bank makes some changes, I wouldn't trust them with my money. read more

When shopping for a mortgage, they came in at at the top for the best option. Little did I know- the reason they were cheaper is because they didn't include our insurance until the closing costs (which all the other lenders did). This made them APPEAR to be the best offer. I hate shady tactics like this. So 2 months later I'm stuck with paying our surprise insurance bill at Christmas time. Something I did not budget for. Two thumbs down for being shady. read more

My experiences with this bank are subpar. We were trying to get a loan. They did not follow through they ignored my messages. After 6 months of their incompetence I went to Zions. From start to finish Zions finished everything in about 2 months. They answered my messages every time. I would suggest to never waste your time and energy with cache valley bank unless you want to overpay and get treated extremely poor. read more

I paid off a mortgage (lot loan) I had with them from 2007-2016. In 2019 I'm financing a house and find out that the original lot loan is still on my credit record! Yes, nearly $100k still showing up on my credit report. Here we are in 2021 and I'm STILL trying to them help me remove it from my credit report. Like most mortgage companies, once they have your money they could care less about anything else. So much for the little guys, the locals, providing excellent customer service. read more

Our experience with CVB has been characterized by a propensity for being unavailable, a lack of follow up, then when prompted, asking for things we had previously provided, not honoring their word or following the processes that they outlined; and a new one I just learned today; they do not publish their loan rates, and yet...they also do not return calls. What's the big secret? And How are you supposed to lock a rate? We are kind of "involved" in the process now but I desperately wish I would have known and could have chosen an institution that recognizes us a client/customer, and that at least pretended like they cared. I understand that what seems like a big deal to me is just another day at work for them, but even with that understanding, I am consistently disappointed. read more

Cache Valley Bank will close your account at the first given chance! Now, the clerks are the nicest you will meet anywhere, and pretty... but management are not all there. Some months ago my account was short. Yes i got upset and left an angry voice mail, without cursing. A week later I received a letter in the mail stating my account was terminated. I worked it out after much hassle. All was going well until yesterday. I moved to Colorado to attend trucking school. While driving around a strange state I made a purchase at an eyeglass store so I could pass the test at the DMV, but the transaction would not go through because Cache Valley froze everything. It was after banking business hours so I could not call them. At that point I had no money for food, glasses for school, DMV fees by the deadline, and my car was out of gas. Waiting 24 hours, I called the local branch. They gave me an 800 number to call. The 800 number told me to call the local branch. After going back and forth (again without cursing) I was extremely frustrated. Cache Valley told me that because I was out of state they would only activate for my account for 48 hours. What? That won't work if I become a truck driver! I was so surprised that they gave no warning. Once again they threatened to close my account because they "had problems with me before." The management can't seem to tell the difference between an upset, put out, customer and someone angry and full of hatred. To them they are one and the same. In their mind it is the end of the world! Panic! I would understand if I made threats or something, sheesh! So do not open an account at Cache Valley unless you carry around a couple hundred dollars on you for emergencies because you never know when they will stop your financial access as if it were the Great Stock Market Crash of 1929! read more

Cache Valley bank is without a doubt the BEST bank you could ask for! The tellers are friendly, the loan process was extremely easy and the bank itself is absolutely beautiful. I would not hesitate to recommend this bank to anyone! read more