I've been a customer for 37 years And today was insulted by…read morethe male teller . I was withdrawing $5000.00 cash and he refused to hand count it in front of me . So I re-deposited it didn't even take possession of it at all didn't even touch it.. I will be honest Won't be a customer much longer....

This used to be a good bank, but now even though I have enough to cover bills, it pays what it feel…read morelike paying. They have gotten very lazy. So I have to change!

friendly, non-judgmental service. good rates. parking at this certain location is a bit limited but…read morethe facilities are otherwise nice and professional.

The workers here in Logan Utah all are awesome I never had a problem with them very professional,…read morealways treat you like one of the family, always service you with a smile I would recommend them to everyone I know if I had to rate them from 1-10...definitely they're 10!

Incompetent employees and terrible service. Refusing to accept court documents relating to an…read moreestate is criminal. Our family has actually filed a complaint with the National Credit Union Association and are discussing legal action. Stay away from this credit union!

I don't personally bank with them, but it's super nice that they are a credit union so I have the…read moreconvenience of coming there when I need. There are more Mountain America's around places vs my credit union. So using their ATM is my jam! It ate my boyfriend's card one time.. but besides that friendly workers and good service.

I have been with LMFCU for about 25 years. I love working with them. They always go above and…read morebeyond. I will always go with them for all our loans. The staff are beyond friendly, professional, and personal.

I've been a customer for decades and had no complaints. Since the hacking stuff has become so…read morecommon, I have had problems with my account being hacked. Open a new account and have no access to my money while waiting for the new card. To remedy this, I opened an emergency account so I could transfer my money into the emergency account and still have access to it. Well, an opportunity arose this week, my card was hacked. Ok, open a new account and transfer my money into the emergency account. Sweet, except although I don't use the emergency account, it is frozen as well. Money in the bank, I can't touch it, the bank won't help me, doesn't know why the emergency account, which I don't use, was frozen. I have to wait till the new card information arrives. This wouldn't be a big deal, but I'm disabled and can't get around. It seems so bizarre that having money in the bank, I can't touch it, and they won't help me. I can't even transfer money into an outside account like Paypal. Oh well, guess I'll eat boogers.

The worst! They take ages to process anything... 15 days just to process a payoff I had and every…read morecar payment i make takes days to process and then weeks until i get my proof of payment. They aren't very customer-oriented (I guess most banks aren't) and I've had the worst luck trying to get any information from them about my account even though I can verify myself and it's MY account. Credit unions all the way!

I had a bank account here a while back. I have my paper work records to prove it. The worst…read morecustomer service ever. They closed my bank account down for no reason and the manager picked up and moved my bag with my $20k of my products in it outside without my permission. Very rude and terrible service.

We spent three days preparing for an SBA loan under the new stimulus package. We worked with a…read morebanker at Bank of Utah and did everything he asked, submitted every document he wanted. We more than qualified for EVERY criteria. He told us we were the first file he worked today and had everything he needed. He even told my business partner, "we'll call you when your loan docs are ready." The next call my partner received from him was that we were not approved for the loan, because of some qualifications Bank of Utah put into place. We chose them over our current bank, because the person we were working with seemed helpful and was certain we were going to be approved. Now, Bank of Utah has wasted so much time responding to us, that it's too late to go back to our existing bank who may not have decided on their own criteria over the SBA's in order to be approved. We were fully prepared to open close accounts elsewhere and open them here. Not now. Not ever. So, now we will have the pleasure of laying off 15 people who live in Utah next week and we wasted three days of work making sure we were ready.

Do not get a loan at this bank. Their web site is terrible. It is hard to make payments on line,…read morethey do not tell you if there is an error and then charge you to fix it. I called customer support and was told that I could not appeal a fee applied to my account because of an error on the web site, even though the payment was made early. They did not even let me know there was an error, I found it by checking the paying bank statement. This is the second time I have had problems making payments on their web site. Do not use US Bank for anything.

U.S. Bank charges a lot of hidden fees. The branch in Logan does not do a very good job informing…read moreyou of the charges that will come. U.S. Bank charges monthly fees for most accounts and doesn't offer as many services as other banks. They are available 24 hours but reps with their phone support aren't knowledgable and are generally rude.