Yeah, I have an insurance agent. Yeah, I live in Salt Lake and he's in North Logan. That should be…read moreenough of a review right there. The people in this office are great at their jobs. Insurance agencies are probably one of those things that you don't think make a difference to have unless you have experienced the difference they make. Like tissues when you have a super bad cold and you feel like you're blowing your nose so much it's going to fall off... Not having a good agent is like using the store brand tissues that feel like sandpaper and having a good agent is like the super luxuriant lotiony pillowy goodness. This agency has gone above and beyond to help with claims, billing issues, everything. There's no reason to buy insurance from a faceless computer robot pretty much ever.

From the owner: Hi, I'm Jason Duren, a Farm Bureau Financial Services agent in North Logan, UT. I'm here to make…read moreinsurance simple for you. I'm committed to helping you prepare for the future and protect what matters most. Let me help you through all stages of your life.

Out of the other State Farm agents in this town, Lana's is the only one who answers the phone. And…read morethe only one who appears to be open on Fridays. The other State Farms are good and reputable in Logan, but tend to take Fridays off and never answer their phones.

Lana is amazing! We had a somewhat complicated arrangement to get insured and she did it…read moreseamlessly and with ease - at least for us. She was proactive, followed through on every commitment and made great suggestions. We were able to get everything insured and even saved some money. We needed to connect with an agent in another state for part of it and she sourced and selected someone who was a great fit for us. Lana was a lifesaver and made a dreaded task not only acceptable, but a pleasure. I feel like we are in great hands with Lana and look forward to a long partnership!

I want to give Hometown Insurance Agency an A plus rating. Not only did they save us a substantial…read moreamount of money every year on our homeowners insurance, they also gave us much more coverage. The Wilson's took the time to explain our new policy and made sure we understood what was and wasn't covered. I we had suffered the loss of our home before this new policy it was very possible we wouldn't have had enough insurance to rebuild. Now we are fully covered and know exactly where we stand if we ever have a problem. I am very thankful for with Wilson's and all of their efforts on our behalf.

From the owner: Hometown Insurance Agency of Utah is independently owned and locally operated to handle your…read moreinsurance needs. We focus on Logan and offer affordable and reliable insurance choices all across Utah.

Please avoid this office. They act like they want to help you, but after they take your money,…read moregood luck getting any help. Good luck finding anyone knowledgeable enough to answer insurance or billing questions, or make adjustments in a timely manner. Obviously calling and asking them to change something like automatic deductions and going to their website to confirm the change was completed, they still take your money. Hopefully, I can get refunded, but the funds are tied up for seven to ten business days. The rep said she didn't know when I would get the funds because "it's super hard to do."

Worst customer service ever. Last October I called to have a vehicle removed from my auto…read moreinsurance. It wasn't done and I didn't notice until August of this year when I called to have a vehicle added. I never received a refund for the 11 months I paid for a vehicle I didn't even own. When I called to try to get a refund the guy was completely unapologetic and even snapped at me because I'm upset about the lack of oversight that has cost me several hundred dollars. Now, I have to jump through a bunch of hoops including filing a freedom of information act to try to get the records from the Department of Motor Vehicles that prove that the vehicle was titled in another person's name in October of 2013. I am a single mother of three, full time college student and work almost full time. I don't have the time for this crap. After 8 years as a loyal customer, thanks Jane Larsen Allstate.

We have been working with this office since 1993. Last year we updated our policy information and…read moreadded life insurance. Mark has been wonderful to work with. The staff have also been very helpful. I highly recommend this office.

I strongly advise against using this office for any of your insurance policies. Their customer…read moreservice is terrible. Every time I have called they have been extremely rude and unhelpful. I finally called around for some other quotes and couldnt believe how much more helpful, accomidating and respectful every other agency was that I called.

Alex Atkinson helped me and my mom with our insurance policy for our cars, very nice and always…read moreoffering the best of his service, thank you Alex!

Think twice before using this agent. LONG time customer of Statefarm, house, cars, toys, etc (over…read more20 YEARS!!) Never ever had I had so much problems than with this agent. Unprofessional, unable to do their job effectively, and all around a hassle to deal with. Poor customer service and a headache is what you will get here. If you want the run around and love to have your time wasted by this agent, go ahead, kick yourself in the nuts and go with this guy seriously, this has been so frustrating. They really can't do their job effectively, rude and lacking couth.