My old suede boots were very worn out and part of the sole of the boot came off. I looked up the…read morereviews of this place and took my boots there. They said the glue of the sole to the boot was really old and has expired and needs to be re-glued. I told them that they were given to me by my late mom and I am from out of town and I had to get them fixed. Normally it would take them a few days, but they were so kind that they expedited the repair and I was able to pick them up within a few hours. I am so impressed with Professional Shoe Repair. They are quick, and did an impeccable repair job. I highly recommend!

I noticed that this store doesn't have any bad reviews. I thought that was a reflection of the…read morequality of the store, but now I am thinking the owner just says that it's a fake review. Mine isn't a fake review, and I can provide photos, so before you visit, please read my review. I don't know, maybe my expectations were too high, or maybe my request was just too hard? I tried to give them the benefit of the doubt, but after wearing the results, I'm afraid I have to give this two stars. I have a pair of shoes that I've worn for two to three years straight, every single day. I love it, and bought it in Japan. Not very expensive, only around $40. Recently, it's been flaking more and more, as it's waterproof and I will sometimes walk over snow and rain. I wanted to wear it for a lot longer, so I looked for places for shoe repair. Maybe this is on me, but I just went with the first place that had a good review and was relatively close. The guy was nice about it as I explained, and at first he said it was impossible. I just wanted to replace the leather, and I said that if he could do it, even if it was expensive, I would pay. That was probably a mistake, but I've never gotten anything repaired before, so please excuse my ignorance. He was like, okay, what if we put real leather and change out the sides, so at least the cracked part will no longer be cracked? And we resole it and make it look like new? I explained that I didn't care what he did, as long as he kept the inside and that when I slipped on the shoe, it would be as comfortable as the first day I bought it. And so we finalized and I paid, and left to await the news to pick it up, which he said would be a week later. Let me preface this to say, I did not request a resoling, he was the one to bring it up. I only wanted to cracks replaced, and I thought, oh, if he's changing out the sides, then maybe he needs to resole? When I got back to my car, my dad asked me how it was. I told him I paid upfront, and it was $200. He told me it wasn't worth it, and that I could've bought four new shoes with that money. It was actually closer to $226, I guess with tax? But he didn't say that when I was paying, and I didn't pay attention to the price when paying, so I assumed it was a flat $200. Also, I paid upfront, but my dad told me that I shouldn't have, as he had the shoes, and I couldn't guarantee he would do a good job. In retrospect, that maybe should have clued me in to the product I was getting. But I also can't be sure that maybe that's how things are done in the shoe repair industry now? But I was pretty nervous and didn't think of these things. My dad also said that if I wanted to keep the comfort of the shoes, the guy wouldn't have said to resole it for me. As the soles were part of the comfort of the shoe, and the insides were not the only thing that was important. I tried to call him after I got home to tell him not to resole, but he told me that he had already started fixing the shoe. Okay, it was too late, but I figured, since he knows about shoes, maybe the sole wasn't as important to the comfort as my dad had said? And here's where we get to the crux of the matter. When I got the shoes, it looked... well, not that great. I was expecting better integration of the leather, and not this slapdash stitching. Maybe that's just my unrealistic expectations or that I'm an artist, fine. But the most important part, the comfort and pillowy feeling of the shoe when I put it on... it's gone. Now it's like stepping into tap dancing shoes, or those really cheap shoes you get at fast fashion stores. The sole feels flat, thin and cheap. I didn't ask for the resoling. I only asked for the cracks to be fixed. If he was only going to stick the leather on top of the shoe and stitch it, like it totally looks in the picture, why did he need to resole it? I can't guarantee that's what he did exactly, but it looks like that, and it kind of feels like that too. I guess he polished it too, but it's not noticeable because he didn't fix the other small cracks. As a shoe repairman, shouldn't you know that when a person wants to keep the comfort level of the shoe, that a sole replacement would change that? But no, he told me that the comfort level would stay the same. That's a lie. My dad told me straight off that the sole would change the feel of the shoe, and he's a layperson. I didn't know that, and now I'm paying for shoes that don't look that great, and the soles are making my feet hurt. Every time I wear these shoes now, I'm depressed, and I utterly regret getting these shoes repaired. This actually made me cry. These were my favourite pair of shoes, and I was hoping I could continue wearing them for two more years. Now that the comfort is gone, I don't know what was the point. I don't even feel like wearing them as it feels like I am stepping on flat floor instead of wearing shoes. I had such high hopes, but now I'm never getting any shoes repaired ever again.

First time walking in this store and right away was greeted with a friendly smile. Staff was very…read morewelcoming and didn't treat me any less due to my clothing (was wearing sweatpants). Purchased a handbag and had it monogrammed. Great service and experience.

The place wasn't busy at all. All three workers were on their phones. There wasn't even an…read moreacknowledgment. It was very clear that the customer is not a priority. You may as well order on line.

I was even SCARED to write this review because of how TERRIFYING the staff was. Tony THE OWNER…read morecalled me and started YELLING AT ME OVER THE PHONE. They told me to come in but I DO NOT FEEL SAFE AT ALL COMING INTO YOUR HEADQUARTERS AFTER THE PHONE CALL. I EVEN HAD TO BLOCK THEIR NUMBER BECAUSE OF THE HARASSMENT. So go on with your threats AND RELEASE THE UNTAMPERED version of the phone calls and footage of when I came in. They said that I was lying about the repairs that I wanted to get done. I have a physical copy of the receipt where Tony signs off on getting a repair done. Not a clean. If you can't fix my handbag, then don't say you'll fix it AND CHARGE ME FOR IT KNOWING YOU GUYS CANT DO ANYTHING THEN SAY THAT I'M LYING. Not only that, Tony and Kathy kept on going on about how horrible my handbag looked, to begin with. I brought in my handbag to get a tear fixed. And they didn't fix it. They said that "of course, it wasn't going to be fixed for $113". They were spewing lies saying that I was very stingy on price when I came in. They have footage of that conversation but refuse to release an untampered version of it. On top of Tony yelling at me, Kathy clearly didn't read my e-mail and just stated that I was lying. I asked her what service I paid for if they didn't want to fix my tear and she couldn't even answer it in the call. She was saying that they did nothing to my bag... even though I paid over a $100 for a service? I just got scammed. After that TERRIFYING PHONE CALL FROM THE STAFF, they told me to come in. I wasn't going to come in because I'm SO SCARED after that phone call. I DO NOT FEEL SAFE COMING IN AGAIN. I just opted for a full refund of $113 but they are only giving me back $90 because despite the physical evidence (receipt and bank statement) they claim that I only paid $90

Wish I'd checked this before even reaching out /facepalm…read more Almost sent in my jacket but ran into some administrative issues with the pickup driver apparently needing to contact me prior to ringing my buzzer, and now am awaiting a cheque to refund my payment that I'd made via EFT /smh Gonna watch some videos and DIY this tiny tear myself, christ.

Took my shoes to get stretched. Had a delightful conversation with Haida and Abraham, the owners…read more They are the last of the old school shoe cobblers. They have the right equipment, tools, knowledge and passion to repair footwear. I was thoroughly delighted with how my shoes turned out and would recommend this shop in a heartbeat.

I brought in 3 pairs of winter footwear not being very sure whether to repair or dispose them in…read morethe garbage. The owner assured me that they were of a too good quality to throw them away and that he could do them like new by scuffing and other operations. He asked for a bit less than $150 for all and more than a month to do the job. I expected to be able to wear them after pick up. The boots are far from ready to be used. I will have to look myself for some ways to restore the scratches and colour. No, I'm not happy and I don't recommend the business. He is pricy and does not go that extra mile to colour a scrated Hill and to make the job impeccably. I've seen this type of professionals but they retired. I'm looking for a younger generation professional of that level of competency.

The shop repaired my BÉIS travel bag straps perfectly AND told me what to use to get the black…read morescuff marks off my CHLOÉ sneakers. Amazing!!

Yes, be ready to pay in full and so you should be! This is a small local business, not a place to…read morekeep repaired shoes for extended time. This guy works hard for every dollar. Top notch service, great advice and friendly staff. I have been using Sole Perfection for a while and have recommended them to friends and family, no issues. Ever.

I've engaged with Odeon Shoe Repair twice and used them once, just a couple of weeks ago. Both…read moretimes I experienced the worst customer service imaginable, but after seeing the actual work done it is almost comical that this store still exists. I brought in my backpack to have the zipper fixed, a job that took a couple of weeks. When I went to pick up the back I had the worst interaction I've ever had with an individual at a service location in my life. To add to that, after the man behind the counter told me he should have charged me more for the job I came home to find that he had fixed my zipper but somehow also took the flap the was originally outside my bag to cover the top and had sown it... inside the bag. You can't make this stuff up. Anyway, can someone please open up or refer me to a shoe repair or zipper repair place in Markham because this is hands down the worst service interaction I've ever had in my life.

I was looking for someone to repair my climbing shoes. Given a waiting period of over two months at…read morethe Ontario Resoles, I called this person. Specifically, I asked him if he "knows how to repair a climbing shoe." He confidently said yes, and charged me $180 for four tiny patches; Ontario Resoles charges $45 for half resoling. Firstly, I was shocked to see the patches and not resoling. Second, the patched rubber was super rigid and hurt my toes. Third, it started to wear off after a few climbs. Furthermore, they started to wear off after a few climbs. I called back, explained everything, and asked if he had repaired a climbing shoe before, to which he did not answer. He rudely ignored my concerns and implied he was better than Ontario Resoles (known for this work). He said, "get your shoes repaired by an expert and bring them back to me, and I will see if they can do better (than me). This is the best I can do for you." I honestly believe he lied to me that he was an expert in repairing climbing shoes. I am utterly disappointed; I should have purchased a new shoe with the money I wasted. Be careful when you choose this guy to repair your shoes, and NEVER EVER HAVE HIM REPAIR CLIMBING SHOES!!

Roots carries a lot of high quality comfort and loungewear these days. Their sweatpants and sweat…read moreshorts are top tier in terms of softness and style. I know Old Navy likes to position itself as great for the whole family but Roots often makes the same things for men's, women's and kids! They don't have a ton of sales in their regular stores but I went in anyways. They have a super cute "Beaver Canoe" line right now. There are sweatshirts with and without hoods, and in a lot of colours. They even have a beaver plushie in matching hoodie. You know I had to get one of these. All of the staff were really helpful on this shopping experience. I wanted to try on my new threads so they helped me with a change room, then helped me unlock the changeroom when I accidentally locked myself out. They also weren't pushy which made for a comfortable shopping experience.

I was on vacation in Toronto at Markham Mall during early June. I was in the area to check out…read morethe shops and noticed Roots store. The clothes is made in Canada and have the cutest tshirts. Too bad they don't carry xxl in women, but only in men tshirts. However they only carry one xxl in each tshirt design. I don't get it. The time I went, they have a promo 25% with purchase of 2 tshirts. The prices are pricey but the conversion to $ is 20% off which is a Great deal! The staff are nice too. They also carry kids clothes, shoes, purses, walllets.

UPDATE: Now the shop has a website and an email you can inquire about pricing/quotes for different…read moretypes of repairs. Now I can send pictures before going in to the shop and know what I can expect to pay and how long it will take! Really convenient especially if you need the shoes back by a certain time. Case in point: I needed the bottom of a pair of high heels repaired before my office holiday party. Since it was a quick heel fix (just replacing the tips of the heel and sole), I was able to get them back within 2 business days!

I've gone here twice in two years, had 4 pairs of shoes fixed, and it's been amazing. One time I…read morehad 2 pairs of leather winter boots with broken zippers, in great general condition but unwearable because of the broken zippers. He fixed both zippers without problems, giving both pairs of boots a new life! Last week I took in two pairs of fall shoes with heels; the heels had worn down completely, not just the little piece at the bottom but also the heel itself. I was worried that the damage was beyond repair, and sad since these are two of my favourite shoes and the only thing wrong was the heel. I was very glad to see that he was able to replace both heel bottoms and fill in the damage on the heels themselves - good as new. Thank you!

dont know why the owner used these weird, awful, very impractical aerated soles (not to mention one…read morehas a visible nail in the middle on the surface while the other doesnt, indicating not only poor design but also poor quality control) - They have multiple narrow holes in the soles, almost a centimeter deep that if i stepped in shit would be impossible to clean out. When i complained he showed me many soles he had were the same and never offered to change them for me because i didnt like them and they were clearly contrary to my expectations. Although he seemed nice at first, when i came back with an issue, he clearly wasn't interested in being helpful or trying to find a solution to keep his customer happy, and because the product he used was so godawful i would never go back and dont recommend anyone else go there. I advise checking out google reviews where i posted a pic.

From now on, this will be my go-to shoe repair shop! The owner is a sweet elderly Chinese man, who…read moredoes high quality work at a reasonable price. I have a pair of Cole Haan boots that I had worn down to nothing - the Leather was scuffed, and both heels were broken. For $25, Fast Feet restored them to better than new condition. I highly recommend this place for all of your leather repair needs - support a local business, and get a great product in return!!