*** PLEASE READ IN FULL - WARNING TO CONSIGNORS ***…read more
If you are considering consigning items, just be mindful to exercise due diligence, especially with Eva, the owner. I do not want others to experience what happened to me.
Back in January 2016, I brought in a Furla bag, some Coach bags, a lot of pairs of designer jeans (many were brand new with tags), a new pair of Brian Atwood boots and a gorgeous, new Laundry by Shelli Segal black leather motorcycle jacket that was buttery soft. The bags sold quickly but the other items lingered around for a while. Eva told me just to keep everything there because they were high-end items and would eventually sell.
Some of the jeans were listed on average $85.00 a pair but, contrary to the agreement, my cut ended up only being about $12.00 a pair. When I inquired, I was told that the jeans in question were put on clearance. Regardless, I gave her the benefit of the doubt and continued to leave my items there.
In early October, I emailed Eva to advise that I no longer wanted my boots and leather jacket available for sale; however, there was no response. Three days later, I received notification that she sold my boots for $18.00. Again, I gave her the benefit of the doubt but decided to send her another email requesting again that she refrain from selling my leather jacket - no answer. Then I called and Eva's daughter answered but could not get me off the phone fast enough as she claimed the store was so busy. I told her I was on my way to pick up my leather jacket but she reluctantly agreed, saying that it normally takes 48 hour for her to pull it.
Anyway, my two friends and I went straight over and we noticed Eva's daughter could not make eye contact with me. Instead, she went down to the basement for about three minutes and then advised that, because the jacket had been there since January, they donated it to charity and, apparently, that was part of the "agreement." I was upset but I figured if I did not thoroughly read the agreement then I was obviously at fault.
My friends and I continued to look around the store and noticed almost all my jeans were still upstairs. When we went to the basement, we noticed a few more pairs and then became suspicious. Why would my leather jacket be donated to charity and not the jeans? I called Eva a few days later expressing my concerns. She too could not get me off the phone fast enough. Later that night, she called me back to advise that the jacket was stolen and, because she (not me) was at a loss, would only reimburse me $33.00; albeit, the jacket was listed for $298.00. She said she put the jacket down in the basement in clearance for 75% off and still took a cut for my item being stolen. In addition, I have never seen any new with tags leather jackets down in the basement!
A few days later, I was notified that I only got $4.00 for a pair of my brand new with tags 7 for All Mankind jeans. I immediately called to have the account closed and arranged to pick up my stuff. When I arrived, one of the sales women (who was quite genuine) could not find it. I called Eva a few days later and, rather than take responsibility for everything that went wrong, she put blame on her staff. Nice.
What upsets me the most is that I referred friends to Eva and initially spoke very highly of her. The fact that she chose greed over maintaining a good relationship is disgusting. The bottom line is that although I have no proof that she was involved in the theft of my jacket and was selling items under the guise of them being discounted to rock-bottom prices, isn't the writing on the wall?
I would not be surprised if her store was eventually featured on Pat Foran's segment on CTV News.
