I've engaged with Odeon Shoe Repair twice and used them once, just a couple of weeks ago. Both times I experienced the worst customer service imaginable, but after seeing the actual work done it is almost comical that this store still exists. I brought in my backpack to have the zipper fixed, a job that took a couple of weeks. When I went to pick up the back I had the worst interaction I've ever had with an individual at a service location in my life. To add to that, after the man behind the counter told me he should have charged me more for the job I came home to find that he had fixed my zipper but somehow also took the flap the was originally outside my bag to cover the top and had sown it... inside the bag. You can't make this stuff up. Anyway, can someone please open up or refer me to a shoe repair or zipper repair place in Markham because this is hands down the worst service interaction I've ever had in my life. read more

See all

I was looking for someone to repair my climbing shoes. Given a waiting period of over two months at the Ontario Resoles, I called this person. Specifically, I asked him if he "knows how to repair a climbing shoe." He confidently said yes, and charged me $180 for four tiny patches; Ontario Resoles charges $45 for half resoling. Firstly, I was shocked to see the patches and not resoling. Second, the patched rubber was super rigid and hurt my toes. Third, it started to wear off after a few climbs. Furthermore, they started to wear off after a few climbs. I called back, explained everything, and asked if he had repaired a climbing shoe before, to which he did not answer. He rudely ignored my concerns and implied he was better than Ontario Resoles (known for this work). He said, "get your shoes repaired by an expert and bring them back to me, and I will see if they can do better (than me). This is the best I can do for you." I honestly believe he lied to me that he was an expert in repairing climbing shoes. I am utterly disappointed; I should have purchased a new shoe with the money I wasted. Be careful when you choose this guy to repair your shoes, and NEVER EVER HAVE HIM REPAIR CLIMBING SHOES!! read more

Odeon Shoe Repair - Shoe Repair Near Me - Markham, Ontario

Took a pair of Florsheim imperials with Italian leather that had the soles and uppers separated due to broken Blake stitches. Also replaced worn heels with Topy rubber heels that were glued and nailed in place. Also got Vibram rubber glued onto the outsoles. They rebuilt a worn tip on one outsole prior to gluing the Vibram. They matched the contours of the heel and outsole well, and polished and edge treated cleanly. Work was done on time. Would recommend. read more

Odeon Shoe Repair - Topy heels and Vibram soles. - Shoe Repair Near Me - Markham, Ontario

If you have other choice, please don't go there. I went to Odeon to fix the strap of my handbag, and I got my bag a week later with very ugly craftsmanships, my dark brown bag was covered with different big patches of stubborn dry white glue which couldn't be removed. The owner just treated my bag like trash, absolutely unprofessional with poor craftsmanships, he charged upfront and cares less about any quality delivery. read more

Terrible customer service. Walked out the within the minute I walked in. Gave them the benefit of the doubt after seeing the bad reviews. Better to take your money elsewhere that respects you read more

I wish I can give zero star. Bad customer service and extremely rude attitude. They will ruin your expensive shoes and not trustable. The shoes is not ready to pick up on the date they told me to come. read more

You get what you pay for- I dont believe their prices are too high. And if its true that they charge $7 more for the repair than downtown, then you should go ahead and drive all the way downtown and see how much you like that stress and fuel/ transit costs. Personally I think their service is awesome and the quality is unbelievable. Ill post a photo of my incredible designer boots- they were $400 but after only one season they looked terrible because a) Im very hard on my boots and b) I dropped something with bleach on them, it totally ruined the toe and c) the rubber soles were already looking terrible, and d) stains went all over the toes and up the leg almost to the knee. One week later and they literally look better than new. I appreciate it !!!!! Thanks for your help !!!!!! PS Also I should mention- Ive been a frequent customer and not only has he always helped me each day I show up by accident on a Sunday when technically they are closed, but also the owner has always been pleasant. Perhaps not 100% kissing your butt like a 5 star hotel concierge but - he has a different job than that, he's a hands-on skilled craftsman and he's super BUSY. Good for him! Support local businesses ! read more

See all

The owner is simply beyond rude! Took my Prada purse strap to get the leather fixed since the strap is very thin and had two cracks in it. When I took it in, he immediately said the work is not guaranteed, if the leather is garbage it could crack some more. (Exactly in that phrase.) I told him it shouldn't. And since I live in the area I really didn't want to travel all the way downtown to find a Prada store or a cobbler so I dropped it off and crossed my fingers. Should've taken my money and ran when he made me pay upfront, and $30 to fix two little cracks. On pick up I was terrified by the result! Not only was it not seamless like I was promised it would be, he cut the leather, overlapped them and restitched them and now it's a lumpy big mess and 2 inches shorter. On top of that, (it's quite hard to see from the photo) he used brown stitching for the black strap!?!!!!!!!?????? WHY????!!!!! When I questioned, he actually had he audacity to say that I am being way too picky, and that I don't even know what I'm talking about. And I asked why the stitching is coming out (refer to photo), he said it's because my leather is garbage. I was fuming! It's a strap from an over $1500 Prada purse! I'm pretty sure the leather is anything but garbage. To make matters worse, I found a new crack that had not been there before, when I confronted him he said too bad I'm not fixing it for you and shooed me away and said he cannot be bothered with such picky people! Wtf!!! He ruined my purse. If you have anything expensive don't be lazy like me, take it to a reputable cobbler or it will be ruined. This store is the worst. read more

See all

I have used Odeon shoe repair for many years. I have always been so impressed by the workmanship and their blunt honesty about repairability. I recently had an opportunity to bring in a much loved, designer, vintage pair of boots that other places may have said no way. The owner said he would try and two weeks later returned the boots in incredibly wonderful condition. He also recommended how to care for them going forward. They never oversell. I highly recommend them. Further, I see some comments here where people complained about customer service. I can tell you that I have seen people at this place that are so rude demanding unreasonable and diva like that I'm not surprised some of them got the brush off. Some people deserve it. They are not the kind of place that fawn all over you but are straightforward and businesslike. It's a old fashion European style shoe repair. You were there for the workmanship. read more

Don't take your shoes here. The guy's attitude is the worst. I was shopping and wanted to find out the cost of a heel replacement. He basically told me it will be 25 to 30 or 35 to 45. He said it twice and cut me off on any further questions. It appeared he has too much business and he doesn't want mine. So I am taking my business elsewhere. read more

Would have given 0 stars if possible. As per other posts, the guy is beyond arrogant and rude. If you can find another cobbler.....go there. The prices and drama at this place aren't worth dealing with this guy's attitude. Tried the bait and switch with a pair of Christian Louboutin's. Instead of just putting the Topcoat on as requested, he peeled the entire sole off the shoes then wanted to charge almost double and basically told me it was my fault because the shoes were "really old, probably 25 years old". Told him I would take my business elsewhere rather than succumb to his attitude. Honestly, in this day and age, I don't need aggressive, rude behaviour and attitude anywhere I shop, especially from a cobbler. GO ELSEWEHRE! read more

horrible horrible horrible pompous, over priced, literally ruined by shoes that i bought in Italy. read more

Facility: Located inside Markville Mall (near the Walmart entrance on the right hand side). I went in to get a pair of heel taps added to some boots. Quality & Price: Perhaps I am spoiled, but I usually take my shoes downtown for repairs. I'm used to paying about $10 for a simple heel tap replacement. Odeon charged me $17.xx for it. You have to pay the price up-front, not at pick-up. Service: Minimal. It was nice of the owner to take my shoes on the day he wasn't working (just in for paperwork), but he certainly didn't hide how he felt. Borderline rude tone, but giving him the benefit of the doubt, I'll try and look past it. On the day of pick up, he took his time in the back before bringing me the shoes (honestly, I don't think they were done). He told me to buff it again when I got home, toss them in a plastic bag smeared with black polish. Odeon got the job done, but it was sloppy, expensive and not at all warm or friendly. Overall: Manageable if you have some cheap-ish ($20 - $70 valued) shoes you want repaired and you live nearby. I would skip this place completely for high end footwear. And even then, the prices are almost double what I pay for downtown. I don't think I'll be returning. read more

I took a Gucci belt in to punch in 2 holes. He completely scratched the buckle and did a poor job with the holes.

If I could, I would give 0 star for the place, the experience just horrible, the owner is super rude, I don't doubt the quality he made, but if u give him expensive shoes, u better make sure how he is gonna do it, and what material, what color etc, but if u ask those questions, he probably already yelling at u like hell, I give him two pairs of my shoes, one Dior and one Manolo Blahink, both bottom is beige, he used black for both, make my shoes bottom half black and half beige, personally I feel it is not right, if he had told me he is gonna use black, I might not gonna do it, when I went back to ask, he claimed he matched the edge color, not shoes bottom color, he said if he used beige would be ugly, bala bala, when I asked more questions, he was rude and yelling at me, this is what u get, next time I would write "own risk" in ur receipt, and he asked me for shoes, put something in the beige part make it dark when I said "no, don't do it" he still did it. I asked why he did that, he said that's it, bye bye. I questioned "is this ur professional service, customer service", yes, this is what you get. Ok, maybe maybe he is right to use black, but if professional enough, should tell customer in advance, and explain it. BTW, he charge $100 for my shoes, and this is the service I got. I would never ever recommend this place to anyone, even thought he may do other shoes good, but don't forget u pay for service and quality. read more

The owner is just so rude. I would rather take my shoes with me downtown to a cobbler i use there than give him anymore business and/or listen to what comes out of his mouth. How he still has a spot in markville i have no idea. No reason to speak to people the way he does and I 100% was not being confrontational, but was being told repeatedly i did not know what i was talking about (turns out they misfiled something). read more

I can't believe the negative reviews here as I have been a customer for over 20 years. This guy is a very busy guy and he's to the point but he's honest and the quality is excellent. He has re-built expensive shoes for me and my husband and they have been amazing. My neighbours and I call him the "Shoe God". Note to the Prada lady. Just because it says Prada doesn't mean the leather is good. I had a Cartier watch and had nothing but problems. My Citizen, on the other hand, is very reliable. If the Shoe God says the leather is crap then the leather is crap read more

Most of the time I do to live by the old adage, "if you can't say something nice, don't say anything at all". There are times however, when it is almost a duty to speak so that others are spared the same experience. My first experience with this "small proprietor" was about two years ago. He was so rude, and overpriced, that I walked out without giving him my business. Time went by, and as the location is convenient, I thought I'd try again (maybe I'd caught him n a bad day). I brought in several pairs of women's shoes for new heels. He proceeded to rip off the sole of one shoe (seriously), and then doubled the quote. Then I asked him about his up-front payment policy as this was something I have never encountered before. He seemed clueless, so I asked "what if I don't feel the repairs look good?" He replied,"well, they don't look good now". In short, it is worth the drive downtown, or Newmarket, or Hamilton for that matter, to avoid this rude, dismissive, little excuse for a man. read more

I would not recommend this place unless you want the rudest customer service in the planet. I got my Louise Vuitton bag cleaned there. They charged me $100 and and extra fee. I got my bag all dry and the leather was all ruined. Yes, the inside was clean but my bag looked old after. I told the owner what happened to my bag and he just yelled at me. I would not recommend this Shitty place!!!! read more

Worst customer service. I went in to inquire about leather care products; he quickly recommended something and essentially told me to leave when I asked about the other products. Owner knows nothing about shoe care and repair. Not recommended. read more

Third time I've had lousy service at Odeon Shoe Repair in Markville Mall. This time the owner had my shoes for a week and when I showed up on the pick up day he hadn't even started. Instead of apologizing the owner's response was 'so what'!! He is rude, dismissive, and completely unprofessional. Do yourself a favour and go somewhere else (Scarborough Town Ctr, Market Village, or First Markham Place - all have shoe repair stores). Not even worth one star. read more

I'll always come to Odeon to have my shoes re-soled. I trust no other shoe repair, as they show considerable care and precision. I'll bring the most delicate heels, and he'll re-sole them, no problem. I'm reading a lot of reviews regarding their prices, and I don't really have a problem because you get what you pay for, and that's quality. I went to another store that was cheaper but it was a huge mistake- they did such a poor job. So if you have shoes that needs to be repaired, I highly recommend Odeon Shoe Repair. There's a reason why they've been in business for so long. read more

It was the first and last time that I would try this place. The guy working there (think he is the owner) is definitely very rude with no greetings and stated to me "i can do it but I don't care" when I only ask to have something tailored there without some exact measurements that he wanted. He made it sound like I am wasting his time. No matter how cheap or quality of the work, I always value people treating each other with respect and today definitely I was not getting that from him, and will not come back for as long as the attitude is like that for running a business. read more