I was even SCARED to write this review because of how TERRIFYING the staff was. Tony THE OWNER called me and started YELLING AT ME OVER THE PHONE. They told me to come in but I DO NOT FEEL SAFE AT ALL COMING INTO YOUR HEADQUARTERS AFTER THE PHONE CALL. I EVEN HAD TO BLOCK THEIR NUMBER BECAUSE OF THE HARASSMENT. So go on with your threats AND RELEASE THE UNTAMPERED version of the phone calls and footage of when I came in. They said that I was lying about the repairs that I wanted to get done. I have a physical copy of the receipt where Tony signs off on getting a repair done. Not a clean. If you can't fix my handbag, then don't say you'll fix it AND CHARGE ME FOR IT KNOWING YOU GUYS CANT DO ANYTHING THEN SAY THAT I'M LYING. Not only that, Tony and Kathy kept on going on about how horrible my handbag looked, to begin with. I brought in my handbag to get a tear fixed. And they didn't fix it. They said that "of course, it wasn't going to be fixed for $113". They were spewing lies saying that I was very stingy on price when I came in. They have footage of that conversation but refuse to release an untampered version of it. On top of Tony yelling at me, Kathy clearly didn't read my e-mail and just stated that I was lying. I asked her what service I paid for if they didn't want to fix my tear and she couldn't even answer it in the call. She was saying that they did nothing to my bag... even though I paid over a $100 for a service? I just got scammed. After that TERRIFYING PHONE CALL FROM THE STAFF, they told me to come in. I wasn't going to come in because I'm SO SCARED after that phone call. I DO NOT FEEL SAFE COMING IN AGAIN. I just opted for a full refund of $113 but they are only giving me back $90 because despite the physical evidence (receipt and bank statement) they claim that I only paid $90 read more

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RUDE RUDE RUDE Brutal customer service from the woman at the front counter today - incredibly rude! Wow. read more

Wish I'd checked this before even reaching out /facepalm Almost sent in my jacket but ran into some administrative issues with the pickup driver apparently needing to contact me prior to ringing my buzzer, and now am awaiting a cheque to refund my payment that I'd made via EFT /smh Gonna watch some videos and DIY this tiny tear myself, christ. read more

In a previous review, I gave Love Your Leather a low rating because they are inept, have no idea of what customer service is and have no quality control whatsoever. When the owner commented on my review and wanted to know more, Tony requested that I call him to clarify my valid concerns. I called him at his office on Monday and had one of his minions run interference for him as Tony never returned my call. So I tried again on Tuesday and finally got him on the phone. As I was starting to explain the situation, Tony became belligerent and started to berate me. I tried to interject, but this owner would have none of it and promptly slammed the phone down. So the moral of this story is to NEVER, EVER DO BUSINESS WITH Love Your Leather. Their business practices leave much to be desired. read more

I had a tear on one of the elbows of my Mackage leather jacket. Over a long time of wearing, of course the tear got noticeably longer. I found Love You Leather through my search on how to repair my jacket. I went in person to inquire and see what they could do. They were able to find a leather that matched my leather as close as possible. They don't do patch work, but they replaced the entire panel. The workmanship was done so well that it looks as good as new! The cost was a bit more than I thought but for the piece of leather and work put into it, it was worth it. read more

Update: Well, judge for yourselves. I provided details and names and dates, the company provided vague insults and said I could only see a photo if I went to their warehouse. Really outrageous behavior, don't trust your beloved clothes to them like I did. read more

I had some discolouration around the collar area of my Moose Knuckle down bomber jacket. It's a grey jacket but the collar was getting shades of brown and orange. I initally emailed them with this issue and they were not sure if they could fix it or what the solution is, and asked if I can bring it in so they can assess it. So I took it in to get it assessed. The guy examined the discolour area and said it's most likely dirty and could be fixed by cleaning. He said this could be caused by creams I put on me, which I do not and should be been the first red flag. So I agreed for the cleaning. When they finished a cleaning a couple weeks later they notified me. I asked if the cleaning had removed the discolouration. The lady on the phone was very deceiving and said "it moved it and you can only see it under certain lighting". I asked because if it was removed I was considering fixing a few other small things. But she sounded deceiving so I asked her to send me an email. In the picture I still saw the discolouration but it was lighter than before the cleaning. When I got the jacket back, I realized the lighting there made it a lot lighter than it looked. It was still lighter than prior to the cleaning but maybe only by 50% vs in the picture it looked like 80%. In addition, there was a part on the back of the collar that didn't seem like they touched at all. I'm truely disappointed at their service and would not go back again. Maybe there are other things they're good at but this isn't one of them. read more

The owner is a crazy person! Took several months to complete my order, lost half and then returned the other half not cleaned. Owner yelled and threatened me. Please get another job where you are not in customer service! read more

Wow!!!! I had an incredible experience here. I left my passport in my coat pocket that went to this cleaner via another cleaner in the city. I had a flight the next morning. I found the owner on LinkedIn. I sent him a message on a Sunday evening. He responded within minutes. He then went with his family after being at a visitation 30 minutes away to look for the passport himself, on a night when his operation wasn't opening. Amazing!!!! read more

UPDATE: Love Your Leather honoured their Money Back Guarantee in my case and offered an additional credit to make me happy. I upgraded from 2 to 3 stars. Original Review: I really wanted to have a great experience with LYL, but I just didn't. If I could only rate the staff, I'd give most of them a 4 or 5/5 because they are courteous, earnest, and polite customer-service oriented people from the owner, to the receptionists, to the driver, to the customer-service manager. HOWEVER, LYL's **actual ability** to do leather restoration, in my experience, is 0/5, and this made no sense to me. Maybe these people need to be in a different business. How can a national, long-time business execute THIS poorly? Several senior staff of LYL have told me that they regularly do "museum restoration" projects. I'd imagine this to mean expert, gentle, highly-skilled, tasteful, and technically competent choices in what they do. None of this was true with the way they handled my handbag. I paid $200 to restore a vintage Mulberry purse with a water stain and curling flap, and 5 MONTHS later ended up with a differently (arguably worse) damaged, cheap-looking version of my lovely oak saddle-leather purse. After the "restoration", it had a weird off-colour, mysteriously rubbery spray all over (probably to cover the water stain), and unevenly sprayed, even obscuring the cream-colour stitching (which had been an important design feature), and new HOLES due to having allowed the bag to collapse on itself in the drying process, especially at its stress points. I was appalled. My bag was dead. Over the 5 months, I had asked for a refund, citing their Money Back Guarantee, but they insisted that they would fix it, instead, and I let them try. Attempts by LYL to reverse the damage included filling in the holes, BUT NOTHING could remove the weird rubbery spray-tan that still obscures the cream coloured stitching that the bag once had. The leather is irreversibly dried and cracked all over, where it never used to be. It has most definitely lost any high-end quality it ever had. There was reasonably prompt, and courteous communication back and forth throughout my experience with LYL. And I appreciated their effort to try to correct the situation. But, why they even own this weird, cheapening, off-colour spray as a tool, or how they can even allow for such dryness to occur in a leather product (whether through their chemicals, lack of conditioning, the way they hang it, or the "junior technician" they allow to handle it etc) makes me think that they are not restorers of high-end items...or leather. I hope this review helps them change their practices; maybe stick to the items they know they can do well; say NO once in awhile to things like trying to restore aesthetically sensitive handbags, which their process cannot do justice to, to meet their own standards. My last communication with them was to see what to do about my situation, which I think is a worse position than when I started because I did not receive a restored, but a differently, and now non-reparable, damaged bag. I hope to be able to update. Before I decided to go with LYL, my usual go-to repair place said that there was little to be done for my handbag, and they did not want to take my money. They had even taught me some simple tricks to uncurl the front flap. But I had wanted more for my beloved purse. I should have listened. read more

EXCELLENT customer service from Annie and Tony. I came in with two damaged, leather handbags and they walked me through the repair process and what it would take to restore them to their original state. I left with step-by-step instructions and a plan on how to reverse the damage myself. I'm very grateful for the help and insight and the bags are looking fantastic again... many THANKS!! read more

I tried using them once and will never return again. Based on cost and how long it takes and the result... no thanks.

BRIDES BEWARE! DO NOT GET YOUR WEDDING DRESS ALTERED HERE!!! Where do I begin. By far the worst customer service I have ever seen. The company offers a 100% money back guarantee but they don't follow through when a request is made. I have filed a complaint against them through the better business bureau. I honestly feel bad because the staff (for the most part) were exceptional. They were very nice and helpful. The owner Tony is responding directly to me via email and could not be more rude. - requested a quote online for cleaning, I stated that I had a ball gown dress- because I did not specify a "wedding dress" I was given an incorrect amount for cleaning. I also had sent a picture. Apparently wedding dresses cleanings are over $200.00. I was quoted $55.00. They did in fact honor this price ($55.00). Which is probably the only thing I would say about this place that was honorable. -Here is word for word a response form the company upon my request for money back- "Upon reviewing the entire paper trail on this project we found that we only charged you $55 for cleaning for an entire wedding dress. You have received $150 discount on the cleaning alone. Basic wedding dress cleaning pricelist for March 2015 started at $200. We adjusted our price for you in order to accommodate a client that had requested more work on alterations. And your dress was simple enough that we ran it through without much effort. Incidentally, I approved the charge because you had incorrectly described your dress over the online request and did not want to have an issue with a customer so I allowed it. Afterwards we found out that Ana Maria misquoted The alteration cost because she did not account for the back end workers such as the Presser's and form finishers. But you did not mention to her that we had agreed on a price that was $80 higher when doing the online quote for the alterations." CLEARLY BLAMING ME AND NOT ACKNOWLEDGING THE FACT THAT THE DRESS WAS INCOMPLETE. The reason I asked for money back was because I asked for a bustle and it was done incorrectly. I had to take my dress somewhere else and pay an additional $200.00 for a hem and a proper bustle. I changed my dress to a sweetheart neckline which was done perfectly. So there was some good work done. The hem was not done through this place because the seamstress told me I didn't need it. I should have known better. I clearly needed it. All I am asking for is the $60.00 cost to fix my bustle and they are refusing. Please don't do what I did. Get a reputable place to do your alterations. Especially for your wedding read more

My hairspray exploded in my suitcase, lucky for my clothes, they were saved from the explosion but not so lucky for my Red Chloe bag who absorbed all that hairspray. Unknowingly I tried to soak the bag in soap and water to get some of the hairspray out, little did I know that it started to grow mould while it was drying. I took it to a local dry cleaner who did "leather cleaning" as well. After 2 months of waiting i went to collect my destroyed bag . It was stiff and the wrong colour. They had sprayed painted the bag (including the hardware) a brown/red color. The leather had lost its lustre it was literally a write - off for me for months until i can figure out what to do with it. Luckily i found Love your Leather. Service and staff are friendly/amazing. Tony the owner has so much passion for his business and work that he gave us a tour of his shop and equipment and described how he would fix the bag. Its like a chef taking customers to his kitchen and showing them how a meal is prepared. I felt full confidence that Tony would be looking after my interests and genuinely wanted to make sure I had my bag back in a better shape than it was in. He saved my bag, by starting scratch and brought out the red out of the bag including the natural suppleness of the leather. I can't thank him and his staff enough. The only reason why I'm not giving a 5 was because it did take a longer time than expected, but because I wasn't in a rush to get it (i completely wrote the bag off so getting it back was a bonus) it didn't effect my overall experience too much. Will definitely be recommending this to friends and family! read more

Love Your Leather - After - Red leather bag saved and brought back to life - Sewing & Alterations Near Me - Toronto, Ontario

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This place is AMAZING. I have brought a number of items for repair, but am just now leaving a long overdue review. I recently had a dark oil stain on a pair of light suede Gianvito Rossi shoes, I brought it into LYL and they cleaned it right on the spot! Came back brand new - I was so relieved. This isn't the first time they've done that either, but the worst stain they've fixed for us was an beige upholstered dining chair that we had spilled red wine all over (it was 90% covered). Came back after 2 weeks and it was completely fixed. This is my go to place for any leather issues, and challenging cleanings. I would trust them with all my high end goods too - no hesitation. read more

Bought a heavy leather bike jacket online. Fit great except the sleeves were too long. I took it to several tailors who listed leather alterations yet none of them could help. They said that the leather was too thick to work with. Finally I looked on yelp. Previously I'd only used Yelp for food, but that is changing. Saw the reviews for Love your leather and drove out. They did exactly what I asked for quickly and at a very reasonable price. The seamstress? leatherworker?... was fantastic and left me feeling confident that I would get good service. I did. It is a busy time of the year for them and and when they told me it would be several weeks I was ok with that (not going to need a bike jacket much in the winter), but they finished the work in days and now I have a perfectly fitted jacket. Awesome job. read more

Based on the address (and the name on my receipt), I believe this place is associated with Love Your Dress, which is where I sent my wedding gown to be cleaned after the BIG DAY. Arranging the cleaning took no effort at all. I filled in a form online through their website, included a couple pictures of the damage to my gown (my wedding day was misty so my beautiful satin and lace gown was quite soiled with mud and grime along the bottom layers), and waited for a quote. The quote came the next day (even on a weekend!), and the price included pick-up and delivery of my dress (with their driver servicing my area of the city two days a week). Let's be honest - it wasn't cheap ($325 before taxes, which included pick-up and delivery). But you get what you pay for when it comes to this kind of thing. My wedding gown is expensive, has intricate detailing, and holds quite a bit of importance to me. It was important that I not kid around when it came to cleaning, or wait too long (and the stains set too badly to remove). A driver showed up at my home on Thursday, November 19 to pick up my dress. I received a call on Monday, November 23 that my dress was ready and the driver was in the area to drop it off, if I was home. When I expressed surprise at the quick turnaround, the driver did admit that they launder the wedding dresses about once a month, and I was just lucky to have arranged for my dress cleaning right before that scheduled date. Upon drop-off, I was able to pay by credit card at the door (like you do with take-out), and my dress is safely back in my possession, having been gone less than a week. I didn't even have time to make room for it in my closet! The mud is completely gone. The black smudges on the satin are gone. My gown looks just as good as it did the first time I put it on. I didn't opt for a preservation option (they will package it in a windowed box for an additional fee), but it did arrive in a clear garment bag with a cardboard bust insert in it, so it holds its shape. As well, as weird as this sounds, I took a huge sniff. No bad odours or off-putting smells. It just looks and smells fresh. All in all, I'm sorry that other Yelpers have had a negative time, since my dress arrived back looking exactly as I hoped it would look, in a timely manner. read more

I decided to have my new leather jacket altered at Love Your Leather after reading some of the great reviews on Yelp. Compared to another well known leather alteration place in town, they seem to be the ones who really made an effort to let their customers feel at ease throughout the process. From their first reply through email, they were very polite and courteous and I felt absolutely at ease to work with them. I wanted to be sure that I went to an alterations place that I thought would do a great job on my jacket and they were very reassuring that the finished sleeves would be "as the original" as per the lady who helped me at their store. A week later I went back to retrieve my jacket and trying it on the store, my first impression was that they did an excellent job. I was very happy to see that the fit was now perfect after their alteration. But after a more careful inspection at home, I saw that one of the sleeves had some sort of black paint slathered on it in a quite haphazard way. My jacket was a motorcycle style jacket with zippers on the sleeve and that's where the paint was applied on. It didn't have this when I dropped it off so I inquired with them what this was. I emailed them more than a week ago with pictures of the alteration with no reply. Honestly, I was very happy with them leading up to me picking up my jacket. They were courteous and professional and my experience with them at their store was lovely. I can understand that maybe something would've happened during the alteration and I just wish they would have told me! But after spending quite a sum of money on a new leather jacket with the additional cost of alteration, I was hoping that they would've taken better care of the finish of the garment. Also, that they would at least reply back to my email as to what happened. Customer service I would give them a 7. Quality I would give them a 5. UPDATE: I received an email back from them and this is their reply. "The leather is most likely very soft and delicate and got scratched a little bit with the "walking foot"...... Either the teeth of the sewing machine that advances the leather forwards or backwards (the walking foot ) scratched it or we put chalk to measure out the cuff during alterations and did not clean it off properly. Regardless, we did poor finishing and the jkt should have been brought to us in the back for proper refinishing and touch up. Should have been caught by the final inspection persons. Easy to fix.." They offered to fix the jacket and either have me drop it off or they would pick it up. Ultimately, all I really wanted was that they were more transparent about the error in the beginning and to learn about the options on how I would like to proceed. At this point, I'm just going to leave the jacket as is. I simply don't want to go through the hassle again. I will say that I would still go to them for an alteration and mostly it's because of their customer service. They are courteous and professional and I can understand that maybe you make the odd mistake here and there. read more

I went here to get an old ratty leather jacket dyed black. The turnaround was 2 weeks and all in it was $73 which I find reasonable. The staff was friendly and courteous, but most importantly the jacket turned out pretty good. It has a rougher feel to it, but I think that will change as I wear it more. My jacket has a few marks on it that I had to wipe off with a cloth, so that wasn't the best - but they were very kind and delivered my jacket after hours to my home as I was unable to pick up for at least another week. Overall I'm satisfied with the job and happy I went here. read more

Love Your Leather - The jacket back from its dye job (the cut at the top was there before I sent it away). However, a few marks I had to wipe away - Sewing & Alterations Near Me - Toronto, Ontario

Waited for 1 month for my UGG boots to get cleaned then the cleaner returned my boots like the photo.. How can they return the boots with these visible stains!? My boots didn't even have the stains before cleaning! This cleaner made my boots worse in stead of cleaning. Terrible service.. read more

Love Your Leather - They didn't have this ugly stain before.. - Sewing & Alterations Near Me - Toronto, Ontario

My husband found this cleaner on a hockey website to clean hockey equipment. They all state that it's $30 to clean. We just left cause they wanted DOUBLE that. What a ripoff!! read more

Do NOT bring an expensive designer handbag here. I purchased a used Celine luggage tote in a rare colour that I had been eyeing for years (light pink with black trim & black handles, "Powder" from Fall 2013 collection). The bag cost me around $1600.00 and it was in very good, nearly new condition. The price of the new bag is $2800. Link attached: http://www.spottedfashion.com/2013/08/26/celine-luggage-tote-bags-for-fall-2013-and-price-increases/ It was my dream bag, and I was devastated when my black dress rubbed off on the back of the bag and stained the light pink leather a dark blue/black colour. I did some thorough research as I didn't want to send the bag just anywhere, as it was after all my dream bag, and very rare. I found "Love your Leather" and the reviews looked good. I brought the bag in on August 12, 2014. After looking at the bag, Tony (the owner) told me that it was a difficult project, but he was confident in his ability to do it. He assured me that he would be handling the project himself and that he was very meticulous and had been in the business for 25 years. I stressed to both Tony and the intake person at the front desk to NOT touch the front of the bag, and to only repair the dye transfer on the BACK of the bag. The front of the bag was in perfect condition and I thought that even if they couldn't remove the stain completely, at least I could hide it as it was on the back of the bag. About a month later, I called to see if my bag was ready for pick up. I was told that it was not ready yet and that someone would call me when it was. I called again a few weeks after that (sometime in October 2014), and the receptionist told me that it was ready for pick up. I came to pick up the bag and I was very unhappy. The stain on the back was still there (though it was faded), and the black handles of the bag were not only bent out of shape from being on a hanger, but they looked gray and old, as though some of the light pink paint had sprayed onto them. I expressed this to the receptionist and I was told that someone had "called me" (no one had) to tell me that it wasn't ready. This was a complete lie, but in any case, I left the bag with them and the receptionist told me someone would call me when it was ready. Again, weeks went by without a call. I called again in late October and spoke to Tony. He told me that the bag was a nightmare, he said that someone else had worked on it and it was all messed up, etc. etc. He said he would need around another 8 hours to fix it and then it would be ready. He indicated someone would call me when it was ready and there was a note on the bag indicating same. This conversation certainly made me very anxious about the condition of my expensive and rare handbag. I allowed about 2-3 weeks to go by without a call. Finally I called and the receptionist told me that the bag was ready and it had been sitting in Tony's office for weeks. I asked why nobody had called me and he said he didn't know and that he was new there. I finally picked up my bag on November 29, 2014, over 3 MONTHS after I first brought it in. I was devastated when I saw the state of it. Although the stain on the back of the bag was removed and it looked fine, the rest of the bag was in a much worse state than when I first brought it in. The black trim was sloppily painted and was bleeding out onto the light pink leather in many places. The black trim in many places was covered in sprayed light pink paint. The gold zippers were covered in sprayed light pink paint. The front of the bag was painted (even though I stressed NOT to touch it as it was perfect), and the light pink paint was not the right shade of pink (it was lighter than the colour, which is evident when you compare different parts of the bag). Tony tried to fix some of the blurring black paint on the front of the bag and he rubbed the pink leather so hard that there are faint scratches on the front of the bag. Lastly, the supple and soft pink leather on the entire bag (which used to have a nice sheen to it), are now completely matte, stiff, and feel rough, as though the bag is covered in "white-out" (that sort of texture). My bag is now absolutely ruined and in an unwearable condition. I am embarrassed to wear it and I will now be forced to sell a damaged bag, that was my DREAM bag, at a great loss. I highly doubt that I will be able to find this bag again as it was a rare colour combination from a Fall 2013 collection. I did receive a refund from Tony and he mixed some paint colours for me so that I could try to repair some of it at home, but the bag will never be the same, particularly the texture, feel and look of the leather. I appreciate that the project was not an easy one. Please learn the lesson that I paid $1600 to learn and do not take your high end designer bag here. My advice would be to not take it anywhere. Had I known this would happen I would have just carried on wearing my bag with the stain. read more

They messed up my black danier jacket... Big time i mean big time the black re-dye job stained over the small white part of my jacket looks like they did the white first before the whole black which is sooolo stupid...couldnt even finish the job gave two false dates. Brought in my jacket april 20 got it may 8... Sray away from this establishment theyll treat you like a moron.... read more

The person who I spoke with over the phone was knowledgeable and courteous. Arranging pick drop off with Jim was convenient. And Mike was very patient with me as I didn't recognize the jacket when he dropped it off...it looked like new! read more

It does not get any better! I brought my leather chair in for a repair. The repairs were outstanding. Not only did they repair the leather on one arm of the chair, but they suggested we reinforce the other arm to ensure that it did not tear like the damaged one. The completed work was stellar and you had to look very hard to find where the repair was done. Not only were the folks at Love Your Leather friendly and professional, but the pricing was very fair. And the turnaround time was very good. I would highly recommend Love Your Leather! Don M. read more

Cannot use the 30% discount coupon downloaded from their web site. They said that it has been discounted already but they did not provide the price list so how do we know. read more

Bad, bad,bad. Delivered wrong carpet and stole mine. Charged over estimate. Do not use these people. read more

Called and spoke with Tony the owner about repairing my torn leather seat cushion. He was very professional and courteous on the phone and told me to bring it down. Had it repaired the same day by a very experienced seamstress. This is the best place to get your leather cleaned or repaired and rugs cleaned! read more

HORRID HORRID CUSTOMER SERVICE!!! I am shellshocked with what I have experienced with this company and this service rep. I am absolutely breathless. If I remotely felt responsible for the damage to my luggage, I would not be writing such a derogatory review of this company. My lovely piece of luggage was originally damaged by Air Canada. So I hunted for what I thought would be a reputable company specializing in luggage repair, and I sent my mid size piece for repairs to Love Your Leather. I requested an estimate to give to Air Canada as well as repairs to the dent and torn side pocket The driver was prompt and very courteous. When the same drive returned my "repaired" luggage, I checked out the quality of the completed repairs while the driver was present. The rips and dents had been repaired but the handle no longer engaged or worked.The driver from the company also noticed that the handle was broken which it had not been when he picked it up for repair. He actually told me he had tested it out when he picked it up. So I sent the luggage back to the company for repairs to repair the broken handle. I contacted the office today to explain why I had returned it. To my absolute shock, they denied that the handle damage was done by their company at all. The rep, Cathy, kept interrupting me and cutting me off insisting that that the damage was there before the luggage was sent out to them. I know for certain that It was not. The handle was a little stiff but quite workable at all heights. Cathy checked the handle and confirmed that it was broken and so offered to put in a new handle but that I would be charged extra for this damage and repair (because as she insisted it was my fault and could not have been done by the company!!!). She was adamant. I do know that the other repair work was very close to the handle mechanism. Who knows how my handle got broken. Cathy kept insisting though that I was lying and she was right and after her tirade of bullying, she said she would be returning my piece of luggage as is .... a totally unusable piece of luggage. There was nothing more to say -- just absolutely stunned. One very defensive and very angry customer service rep. If this is the kind of company attitude that permeates this organization and their service policy, I would stay away. I am sure there are better luggage repair services out there. As I said above, if there was a remote possibility that I had done anything to break this handle, I would not be writing this awful review. read more

Do not bring your leather handbag here. I was told my bag would be done in 10 days and it was actually 15 days. Secondly. My bag was cleaned and repaired. The repair was bad and the bag looks exactly as I brought it in. I have before and after photos. I was also told my bag was going to be dyed but it look exactly the same. I am not a picky person so I took it back home but I just want people to know that this place can not clean hand purse. This bag was very expensive and I would not bring it here again. $105, for nothing. read more

December 2nd, 2017 took a man's brown leather flight jacket in to be cleaned and dyed along with cuff repair and waist elastic repair. To say the jacket was rough was an understatement. Met Tony and he assured me jacket was going to look good when they were finished. After going over everything that had to be done had to pay up front for all the fees involved. Left the store thinking this was going to work out as it was going to be a Christmas present for the owner who did not know jacket was going to be done. Received a call on December 22, 2017 saying jacket was ready. Went to pick up jacket but it was not what I Expected. After going over the jacket this evening I notice a few more issues the lining around the cuff that was replaced was still ripped and had not been sewn on both cuffs. The trim on one pocket had not been dealt with and there was a gaping hole. As this was suppose to be a Christmas surprise I was and am very deflated. For the amount of money spent and the 3 1/2 weeks they had the jacket for I truly expected more. Unfortunately it's the little things that will make people come back. The staff is great but the overall fees and repair along with dye job was way below par. Sorry LYL but I just can't say I am happy with your services or fees with this job. read more

Phenomenal. Tony is honest and has high integrity. He takes great pride in his craftmanship. I need 2 of my lambskin Chanel bags cleaned. I was hesitant to let go of my babies. I personally drove them there. When I met Tony, he was welcoming and patient. His wife Kathy is also very nice. I highly recommend this place. Also I need to note that there was one nasty review on the purse forum. DO NOT pay any attention to it. I can vouch for Tony and his company. They revived my purses. Thank you! read more

Needed a wheel replaced on a Samsonite bag... got a quote of $35 - $55 over the phone, dependent on the size of the bag, the type of wheel, etc. Took the bag in for repair - a 90 minute drive from my home - and was told it would be $75 to replace the wheel. read more