Most trustworthy auto experience I have had. After YEARS of overpaying for services at BMW, I…read morebrought my car here on a recommendation. My battery had been a bit funky with the recent storm and my car refused to start several times. Mark and Vinny were professional, knowledgeable, efficient, and most importantly, taught me about my car! Services were affordable, which I appreciated, but the two of them also showed me how to replace my battery as they worked. This level of transparency is very rare in my auto repair experience. I will definitely be coming back for my future auto needs.

They were very quick-got me in same day and was there for maybe an hour. They were kind and polite…read moreas well. I'll be going back!

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn't fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to "drive it through the weekend and see if it works," which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn't properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don't have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.

Can't recommend this place enough. My wife's car battery died after we went to another place to…read morehave it installed and Integrity 1st Car Pros were nice enough to give her a jumpstart and inspect the battery (which was installed incorrectly by the other shop). Entire team went above and beyond and this is our new go-to spot for all auto needs going forward! Have already recommended this spot to close friends and family. Thanks again

I have to wonder if this guy is serious…read more I had called him last week about a "ticking" noise under one of my valve covers on a very rare, 1969 Oldsmobile. I specifically asked if he could work on these type of motors and he responded he could. Yesterday about 1:30PM I received a text he planned on coming to my home at 3:00PM. I called him and we talked a little more, and I decided to let him come out and "diagnose" the issue. This included a compression check on the cylinders for $125.00. He arrived on-time...texted me...and left 3 minutes later to go to the bathroom. He went all the way to Haskell and I-75 when there was an Exxon station 1/4 of a mile away. He finally arrived at 3:50. To start, he was pretty rude. He looked under the hood and said, "You're missing hold-down brackets on your valve covers." He went on to state he had a 1990 Chevy and this was how he knew he was correct. There were never "hold-down" brackets on a 1969 Oldsmobile. He then proceeded to tell me I had an oil leak, which was dried oil. He then asked for a $125.00 cash payment, before running a compression check. He never told me he only accepted cash. He said, "You didn't ask." I am not a mind reader. Cash is fine if I know this is the accepted and only form of payment. Needless to say, I sent him on this way. I would avoid someone like this at all costs. Unprofessional every step of the way.

Briant, you are the man! Thank you for communicating with me clearly, being patient and…read moreunderstanding with the situation I was in, and being good at what you do! For anybody reading this, Briant is a very knowledgeable, friendly, trustworthy mechanic. He showed up after the sun had already gone down and diagnosed the problem I had been trying to figure out for 2 days in about 20 minutes! I won't disclose the price, but it was fair and definitely worth it as he was able to help me find the solution pretty quickly. I support his business and would recommend him to anyone! Thanks Briant!

Came here during an emergency and it did not meet expectations. They overcharged from what other…read moremechanics told me the market was. Both my driver side and passenger side foot room was covered in mud when I got my car back. My glove compartment was also broke and doesn't close since getting my car back from here. They did what I paid them to do, but I would not recommend using them if you have options

I took my car to Moe for an inspection and he took care of me quickly and treated me like family…read more When he found out I didn't have a printer he printed off my insurance information and helped me register my car online. They go the extra mile here! He was able to provide more than just the inspection and gave valuable advice. This will definitely be my new mechanic!!

We set a time and he showed up right on schedule and got the job done. Very happy with the end…read moreresults.

From the owner: Have a car emergency, need your car repaired or your oil changed at your home or office, on the…read morecurbside, in your driveway, or your parking space. Repairs are quality, and pricing is often better than or able to be matched to "in-shop" options. We also offer auto diesel tech services. Give us a call today at (469) 219-0583 to schedule an appointment.

Fast, honest service and fair prices. Richard and the crew were friendly, efficient, and did…read moreexcellent work!

Fair pricing. Reliable work. Nice people. Reasonable turn…read morearound time. I have recommended this place to other people who just moved to Dallas.

A friend recommended this shop to me. So, took my baby (Jeep Renegade; std transmission; ~8yrs old)…read morein twice as planned - for BIG items and oil changes. Finally, a shop that helps me plan/ budget. See reasons why they are now "my place" 1. Got my vehicle back from two planned services - BIG items. The identified problems were FIXED and NO unexpected new issues over the past ~6 mths drive time since the 1st repair was done and ~2 wk since 2nd repair done (but lots of mile - couple of road trips, lol). 2. Their bumper-to-bumper inspection is detailed in a an online report (pics; vids; descriptions). It identifies critical issues (fix now); concerns (fix to prevent bigger issues); consider (future items). The report helped me to plan/ budget the repairs. 3. After asking for the full report, they provided even though they knew I might have sticker shock which I did. They patiently walked me through and answered my many questions via the phone, and let me take time to decide on options: keep/invest or trade in. The report allowed me to consider new vehicle (prices/longterm commitment) vs. the one-time fixes. With a shop that truly fixes the problem and no unexpected new problems, am keeping my baby; well that and she is fun to drive, lol. 4. The online report/ front office staff (Connor; Averie) are able to keep up with my extremely busy work schedule; are genuinely professionally patient with a non-mechanical person (me); if they didnt know the answers they asked the mechanics and got back to me quickly which provided insights on the repair options and then let me decide what works for me/ my budget/ my future plans. ...Again, this shop is now "my place".

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

Very busy place, but they were able to fairly quickly diagnose the problem. And since they were…read morevigilant and not satisfied with the initial fix , they found something else ( catalytic converter) that was the key problem. Very nice and reasonable people. Very happy with the work, and the work ethic... Can absolutely recommend them!

I highly recommend them for your automotive repairs. Their prices were much lower than the…read moredealership and their service was amazing. They were able to work me in quickly and do the repairs in a timely manner.

During an emergency, I needed my starter replaced ASAP. For context, I have an Acura ILX which…read morerequires 3 hours of work to replace due since multiple parts had to be removed to even get to the starter. I called Leon "Richey Rich" at 12 pm and he told me he normally closes at 1 pm on Saturdays. Regardless of this, he stayed open 3 hours after closing time to replace my faulty part. Not only was his customer service exceptional, he offers the lowest labor costs against all other repair shops I spoke with. 1000% recommend if you need any auto repairs!

Richey is a. honest mechanic, those are VERY hard to come by these days. He gave great detailed…read morefeedback & suggestions for the car repair without trying to upsell me on anything. It's a small shop next to "Gas Pipe" but rest assured he delivers a big service for a fair price! (:

Went in for routine checkup with the oil change. Fast and straightforward. This is why I am writing…read morethis review. The staff let me know that my radiator had a crack. Video taped it for me to show me. Recommended that I fix the problem within a few weeks. Just had that work done at a great price for being loyal. I don't always get a price lower than competitors. I don't always have the most convenient situations. But, I have ALWAYS, and I mean ALWAYS have been treated extremely respectful, important, and appreciated, with the best work. Ray, Christian, and all the mechanics, a BIG Thank You and Blessings. Great Business!!!!!!!!

Visited the other day since my car needed an oil change. The service was straightforward and didn't…read moretake very long. Nothing unexpected came up, so I'd probably come back here next time.