Just to be honest they are nice and have done good work in the past, but this is by far the worst automotive experience I have ever had. MY CAR CAME BACK LOOKING WORSE. I left it for two weeks trusting them to fix minor dents and scratches from getting backed into at a parking lot. I could have done a better job with compound from auto zone, but this was a car in near perfect condition and I wanted the best outcome, and I thought I needed a good professional. I had this car for less then a year, and I was enjoying how nice it looked. So I took the day off to drop it off and show them the dent and scratches because it was minor, and I wanted to be clear what had to be fixed. They assured me it would all be fixed and they WOULD readjust it, if needed. I also stressed the other car went up under my wheel well, and I want to make sure the frame, whole passenger side, etc was checked. I also asked if they could touch up the hood out of pocket and I would pay. Two weeks later I pick it up at dusk and I can see all the scratches still on it, and of-course the hood wasn't touched up, but I don't even ask. The first thing they ask me for is the deductible, even though it should have been coved, but it was like forget the car just give us the money, so this is when I started feeling off about this. Then they send someone over with paint remover, sander paper squares, and a buffer, to rub different scratches for about 30-60 sec. I started to see more scratches and I thought I was crazy. But, low and behold they actually damaged the paint come to find out later. To this day these scratches in the shape of the sand paper are still on this car. I also had to ask if they checked everything else so I'm sure it wasn't, but they said oh yea it's fine. I took it the same night to another body shop who said they ruined the paint. And, also who noticed the door handle and asked who did that? I said the body shop, and they were like a body shop wouldn't do that. Im like it must have been an accident. They tried to remove the paint at this body shop and said it literally has to be repainted now. This other body shop also fixed the hood for free, and took care and concern, actually having me come two days in a row, which literally could have been done in the two weeks it sat at c and l. So anyway I call c and l the next day thinking this is some huge mistake, and I'm literally treated rudely and hung up on when I try to ask what has happened with the door handle, the only thing I tried to ask, never mind the other stuff. So now I go outside and check the whole car and find the dent still here and the tire curbed. I called the insurance and begged them to let me pay the deductible and get it fixed, and they basically say once the claim is in it will never be covered again. So I called them over and over and they finally readjusted it, and they said to me in their words ask the shop for the 500.00 back, no work was done, or take the shop to small claims, it has to be worked out with this shop one way or another but they didn't do the work to the car, even the insurance who wants nothing to do with this, 100% agreed. I asked them point blank also is this more then 500.00 of damage and they said yes. Obviously, I won't ever bring the car back, and I don't think I have the resources for small claims. Im not even wasting the time trying to ask for 500, even though they basically did nothing to the car and kept that. I have checked on the price now to fix the rim, it's 200. And the body work at another shop is 1,500. This accident happed in August and my car is all scratched up now, and I have no idea if the frame and alignment etc is ok. I basically got scammed out of the deductible, and now the out of pocket cost to fix this car which I don't have, bc I literally budget trusting my insurance and warranty can cover most of my car needs. Every time I look at this car all I see is these scratches, and it went from something I loved to something that breaks my heart, because I got scammed from having any repairs done, and got back a car that looked worse. I hope one person who loves their will learn from my mistake. Like I said I had this car for less then a year and it got all beat up in a few weeks period bc of reckless driving and a bad body shop. read more