Just left Lowes of Athens Ohio Had excellent customer…read moreservice at the pro counter with Alex,Lisa and Josh. Thanks. Very informative and helpful. Also very nice lady in appliances that went above and beyond information and helpfulness

In store contact was wonderful. gentleman that assisted was courteous, took his time making sure I…read moreknew the benefits of my selection and the ability of the company to get my product to me as quickly as possible. As my fridge quit working suddenly and I needed one immediately, I went with a delivery date of two days later between 4-8, After leaving my son's soccer game early to make sure I arrive for delivery I wait. At about 630 I receive a call informing me my time has been pushed back to 7-9. Fine. No problem. At 910 with prior commitments awaiting I call the number that had called me. After a ten minute hold I find out my delivery is now being set for a whole other day, 2 days away with a time frame of 12 hours. So I pay for a service that is no longer of any benefit to me and my choosing of the product because of its quick delivery time feame has now become a nuisance. I can honestly say the poor way this is being ran, overbooking and the inability to account for people's jobs and time, I will find another store for my major appliances in the future. I've been a long time customer with Lowe's, purchasing my washer and dryer, and a lot of my household remodel stuff from here but that will no longer be the case. While the amount of money I spend may not be significant to some companies I will ensure in the future I find one that does value my money, my time, my business andy loyalty.

I have always liked both C&E stores and their customer service has been outstanding. The manager of…read morethe Richland ave store recently bought the store in the Plains. I only shop the Plains store when the Richland Ave store does not carry an item that the Plains store does. I have been in several times since the new owner took over and the service has been great as expected. Most of the time you can not walk into either store without someone coming up to you immediately asking if you need any help. That does not happen at Lowes or Menards.

Helpful staff and competitive prices, they are located very conveniently and I've never had a…read moreproblem with any of the staff. In fact, when I was buying cookies one of the staff noticed it was missing one, and pointed this out to me. When I said thank you and it was fine, cause you know it's only one cookie, she offered to take half price off. A more friendly bunch of employees you'll never find!

I'll start by saying this is a great business with huge selection. I went in and picked out what we…read morewanted for our kitchen. Easy to tell what pieces are more expensive by "tiers" if you want to stay on budget. Set up install and the guys that came were great. Somehow they were able to get my huge island piece in. Can't say how happy me and my wife were with everything. This is my second kitchen I've used them on and will be using them again if we ever move. Great selection and price. Now I know they have prefab bathroom counters with sink holes already cut. Sinks, faucets and cabinets available too. Definitely my go to for renovations. Jason

Had great service and products . Mark and crew were friendly and professional. Pricing and product…read morewere exactly as described and met are expectations. Would strongly recommend and my wife and I wouldn't hesitate to purchase again.

The salesman was very good at selling the product. We were shown and given a wide variety of…read morechoices of materials, hardware, styles, colors, and options. He was an excellent salesman. We had a bath in our home renovated by a local Bowling Green company one year before we spoke with ImproveIt! Hence, we thought we had a source for good and recent comparison service, installation, and material quality in our home. We called the local company, however, they were booked up for a couple of months, so we called ImproveIt!. The installation for the ImproveIt! project was a bit troublesome. First, the installers wanted to change the installation date to an earlier date. We agreed to do that. However, the day before the new installation date, the installers called and moved the date back to a later date stating that they did not have all the needed materials. This, in our mind, was a strange turn. Second, the installers did not have the correct ventilator/light that was specified in the contract. It took a couple of weeks and several return visits by the installers to correctly install the right ventilator/light. Third, while the installation quality was adequate, it was not the same quality craftsmanship installation as what the local company did. Fourth, the shower head, hand shower, and valve quality was of much inferior quality than the hardware installed in the other bath by the local company. I would not have agreed to the quality of ImproveIt!'s hardware had I known what it was at the time of the sale. The installed hardware was or is of the least-expensive grade hardware that I found at The Home Depot. We also request a raindrop shower head that would extend out a couple of feet towards the center of the shower like the shower that was being replaced. We did not get the extended shower arm. The installers were very kind and professional in their work. They did a great job at cleaning up.

Ive had everything updated in my home. Kitchen, all bathrooms, & windows. I used one company…read more.. @ImproveIt on each upgrade ive had problems. Idk why i made the stupid decision to continue to use them. I give them a 1 out of 5.

Great selection and fast service. The products were easy to install and of high quality. Would…read morebuy again from this company.

I am a retired Army General Officer and volunteer at the USO (for military) Center at the Tampa…read moreInternational Airport. We recently received a new two-level desk at the reception area. I contracted Fab to make plexy covers for the desk. I provided paper patterns and they copied them perfectly. One had cutouts. Everything matched. The covers were perfect and very high quality. Volunteers and visitors often remark how great our desk looks. When I ordered the plexy the staff were very professional and offered a couple of suggestions. The products were delivered to my home in about a week. I could not be more pleased with the entire process. After about 3 months the plexy looks new. Volunteers are proud of the desk and take excellent care of it!

I wish I could rate higher. I had Easy Bath LLC redo / update a shower stall in the master…read morebathroom. - The existing masterbath is real marble with all Kohler Devonshire polished brass fixtures, with: - Dual facing marble counters separated by center of room wall with all matching Kohler Devonshire polished brass sink, Jacuzzi tub and shower stall hardware. - Twin his & her matching walk-in closets - Separate standalone toilet room with sliding door - Free standing bidet Several issues. We only updated the shower stall. The previous shower stall had Kohler Devonshire polished brass fixtures. Easy Bath was to replace the shower stall walls (with new acrylic) & new floor base, brass shower trim on shower stall and plumbing. I made sure that they knew the existing shower drain was leaking down into the basement / and down into the basement - furnace room. Mike "assured me" he understood what I was saying and this would be corrected. I am pretty certain that they didn't bother to go down in the basement to see what I was talking about. The first issue was that the job description stated that the frame on the new shower stall + door was to be brass / gold color. When I came in later the day of the install they had installed a shower stall / door with chrome trim. They tried to argue that it was "gold color" - but it was not. I made them remove the shower stall and replace with the correct trim we had agreed ... brass / gold color finish ... match the Kohler Devonshire plumbing hardware I specified the model of Kohler shower hardware (handle + shower spray) and they did install correct Kohler items with polished brass finish. At the end of the job I pointed out that trim around the shower close to the shower door needed to be adjusted / painted due to damage. This was never completely corrected ... issue was that a towel rack next to the shower stall should have been removed and the wall around that area should have been painted. I had to have a handyman come in and fix it. In all I had to have them come back four times (including the initial install) in order to complete the job. Now I am seeing that the caulk along the shower base and the acrylic wall is failing / faulty in at least one place leaving a gap that water can drop into. I will have to have a handyman come in and recaulk this.

This company was hired to do a shower conversion of my main bathroom to start on July 7, 2022. My…read morewife and I were told by Michael Grafton that it would be a 2 - day job which turned into six days: July 7 - Work was supposed to start at 9am. Workers did not show so I sent a text to the owner inquiring about the time. I never received a response from him. They eventually showed up at 12:30pm. They tore out the tub and shower (about 25 minutes) and left for the day. July 8 - Friday's start time was 9am, they showed up at 10:30am and worked 2 hours. They took a 1-hour lunch and worked 1 hour when they returned. I was told they couldn't finish and would have to return Monday because his son had a baseball game on Saturday! I did not receive a call from the owner or his son about this situation. July 9 and 10 - No work, Full household with one shower July 11 - Arrived Monday at 915am. At 11am I am told parts are missing and would have to come back Tuesday. July 12 - I had to leave work Tuesday to get this completed. When they so called finished up, my wife checked, and they had forgot to finish the grab bars! My new bathroom wall opposite the shower is full of marks and smudges! My wife had to call them back inside the bathroom! I sent a text to Mike Grafton on July 11. He finally responded with the same COVID excuse that appears in other reviews submitted weeks ago. He didn't know what was going on?? I told him I expected to be compensated for missed work and inconvenience to my family. He stated of course compensation would occur and he would call us back. We have not heard from Mike or his son. Beware of this shady company.

I stopped here before the Memorial Day weekend to get the propane tank for my grill checked out. He…read moreweighed it and said it was about 1/3 full which would be an hour or two of grilling. I mentioned the tank was at least 10 years old. He noted the tank was at or past the expiration date. He recommended I use it over the weekend and exchange it for a new one then bring the new tank for refills.

Just a FYI: On Friday's Specialty Gas House on Indianola…read moregrills out burgers with all proceeds going to Honor Flight. DELICIOUS burgers!!! $5.00 donation gets you a burger, chips and a drink. What a wonderful way to help veterans and Honor Flight!!