They came in and inspected and cleaned up our furnace for our office and determined some bearings were needed. They charged us for this visit which of course was fine. Then no communication for over a month as our office heater was down. I tracked them down and after numerous phone calls I finally was told, "We couldn't find the bearings". This was very unprofessional, inconsiderate, and disappointing since I referred them to the new owners here. read more