Thank you guys for repairing my tire on my x5 BMW and not charging anything.......just using your…read moregood will to create customers, and that is a rarity nowadays..!! when i need tires, i will definitely come to you for my purchase!! Awesome !!

Had a great experience, they were friendly, reasonable and quick. I will definitely buy another set…read moreof tires from them.

By far the best service I've ever received from a tire place. The guys here are always quick, super…read moreprofessional, and always offer great options and quality service. I brought my vehicle in today because my car was shaking. Carlos got me checked in, and Lucas quickly set a re balance appt for a half hour later(making an appointment online is the easiest way to not wait right now with Covid-19). Jacob and Gabriel did an amazing job, were so fast and super courteous, and even recognized a hole in my tire, and quickly replaced it (ALWAYS GET THE WARRANTY GUYS!). I will never not come here for tires. Literally the only great option in this valley!

They rotated & balanced our Michelin tires the other day on our Sprinter at no cost. I appreciated…read moretheir quick work & attention to detail. I also love their prices on tires.

We were on a road trip and realized we needed new tires for our van . The previous evening we had…read morecontacted two different Costco locations in the area who advised us they did not have the tires we would need in stock. We arrived at this Les Schwab location at 10 am on a weekday as walk in. They stated that they did have the tires that we needed and showed us some options. They also let us know that it might be quite a wait because they had a full day of appointments. We completely understood. Not only did their lobby have air conditioning, free Wi-Fi and clean bathrooms, but they also had a coffee station and were offering free popcorn. I have no idea if that is an all the time thing or not but just in case it's not, they had vending machines inside as well. I thought it was a lovely touch. In addition, they allowed us to bring our small dog inside to wait with us. I love how dog friendly they are. It worked out very well for us for the first hour or so and then a few other people came in with their dogs. A gentleman with a small dog came in and sat down on the other side of the lobby from us and that was fine but then a woman with two large dogs sat next to us and it just wasn't working out very well so I waited the rest of the time outside in the shade with my dog while my husband finished up some work on his laptop in the lobby. Those sort of things happen when you are traveling with pets. They finished up with our van right around 12:00 and the price was completely reasonable. I definitely feel safer with the new tires on and we haven't had any issues. They knew we were not from the area and explained to us that we can go into any location near our home to have the tires rotated as needed. Based on our experience this is a great place to stop. I have read the ridiculous one star review for this location and it is clear that the person who wrote it was the problem and not the business. I also tried to report it and have it removed but I understand that Yelp does not want to invalidate anyone's experience, no matter how out of touch with reality they may be. I'm sure anyone else reading these can see that as well, but it's unfortunate that one person is ruining the rating for a very good shop.

I was coming back home from a road trip and my tires on my vehicle were definitely in need of…read morereplacement. Driving through Oregon and they have no sales tax so that was a plus. I tried 2 Costcos in the area and they didn't have my tire size in stock. I stopped by this Les Schwab and they had the tires I needed. The employee was super helpful and showed me the tires that fit my vehicle. I was a walk in that morning and they were able to install my new tires for me. Total time was about an hour and 40 minutes which is really good. They had a big waiting area in super clean bathrooms and they also had free popcorn and coffee. I was able to wait inside the waiting area with my dog while they installed my tires. Definitely a great place to go when you need new tires and don't have to pay sales tax.

I needn't have worried that service would change with the name. Nicholas (sp?) at the front counter…read morewas courteous and professional. I showed on time for my appointment and my vehicle was seen immediately. Logan was my tech and took very good care of my vehicle and was very thorough.

Excellent tire shop. The service was quick and friendly. I have zero complaints about this place.read more

Very helpful and great service, even though I didn't buy my tires there when I had a concern about…read morethe tires they checked them out and made sure they were safe.

Awesome staff. Clean shop. Very professional. Thank you for the great service. I will be sure to…read morereturn.

Had a need for a tow on labor day and they came quickly! The tow driver used great care on a tricky…read moresituation and was very diligent. Would highly recommend!

My family were stranded in Cave Junction after our car broke down. This happened on Easter Sunday…read more After many shops turned us down, after hearing our story of 2 little kids being stranded, Dylan, the owner personally rescued our car on an Easter Sunday driving multiple hours taking it to the dealership in Eugene. I cannot recommend him more highly because of this.

I have a cabin in Scott valley and because of COVID I haven't been there in a year so my truck just…read moresat there and the company (not Tim's auto) I had supposedly taking care and using the truck as a shop truck didn't do their job and cold started my truck. I'm sure they hadn't run my truck in over a year so they just jumped in and start it which ended up sticking a valve. They handed me back the truck and said it runs rough because of bad gas to just get good gas in it and it will be fine. They lied the truck wouldn't even start the next day and the company is closed on the weekend Then I call Tim's auto, Tim answers the phone I tell him the issues and he tells me he will come get it. I say no need I have insurance they will come get it he tells me no I have my trailer ready to go. Tim came and got the truck for free then knowing that I needed the truck worked late to get my truck back to me with in a day and kept me in the loop on everything that's going on. You don't find this in many shops and he's honest something that truly doesn't happen much any more specially when dealing with older model vehicles not everything can be diagnosed on the computer. Fantastic service and a quality mechanic thanks Tim

Never go to Tims automotive. Got my car back today and it's totally fucked. These guys had my car…read morefor 15 months and never fixed it. Plus, he sold the business months ago. They never call back and just ghost you until they want money and then lock the gate till you pay. Total scanners! Beware!!

I went out early to fill up this big gas guzzler Suburban SUV at the Costco here in Medford. I…read moreguess this Costco is not technically Medford but it might as well be. The lines were not too long and I got in. I guess they have attendants to fill you tank here on Oregon or I think you have the choice to fill your own. They're scared you'll blow up the place, gosh I wonder how many gas stations exploded cause someone was pumping they're own gas? I get to the guy and ask can you clean the windshield too? NOPE! so much for full service! This gas hog was almost empty so I sat for awhile while it filled. Used my Costco Citi card to get back 5% back at least. Gas was cheaper here than any other place especially like a Chevron. I do like that the hoses extend to either side of the vehicle, so it doesn't matter which side you pull up on.

The gas station was planned well, with lots of diesel pumps and shows you which pumps are open…read more But the customers can not even make that a simple process. Rude people cutting from one lane to the other in front of others waiting in their own lane. This experience was a ZOO!!

Im not from the area so I found this place when searching for the nearest tires shop when I could…read morehardly go 50 feet without almost sliding off the road. I slid into this place with almost completely bald tires, not really sure what to do because tires are pricey (hence the bald ones I've been driving on for too long, or so I thought thanks to Les Schwab. A dude named Austyn, I think, was in there and showed me some options that were less than half the price of the last set I got. Turns out Austyn is the manager, and he himself and a couple guys from his team jumped right in to get me squared away and back on the road, no crazy wait time or other stuff. It's a little crazy that places with service like that still exist. I'll make this my go to anytime im in Medford. Thanks.

I don't usually leave reviews, but this experience with Point S Tire & Auto Service was too…read moreconcerning not to share. I bought a set of tires from them for about $600 (almost $900 installed). In less than 10,000 miles (about a year and a half), the tires started showing visible tread chunking and abnormal wear. When I had another shop look at them, they estimated the tires had already lost about 50% of their tread life, which is extremely premature. When I first brought my vehicle back to Point S, they told me I needed a rack and pinion replacement and quoted around $2,000. That didn't sit right, so I got two additional opinions. Both confirmed there was no issue with the rack and pinion. When I returned and told them this, they said the original diagnosis may have been a mistake and that they could have confused rainwater for a fluid leak. That explanation alone was concerning. They also dismissed the tire wear as normal, despite the low mileage, visible damage, and feedback from other shops. They did not offer meaningful help with a warranty claim or take responsibility for the situation. At that point, I lost confidence and chose to go elsewhere. Between the incorrect $2,000 repair recommendation and the unwillingness to address what appears to be premature tire failure, I would not return. I strongly recommend getting a second opinion if you're told you need major repairs here.

We were passing through Medford towing a 20k lb toyhauler with our Ram 3500 duality. On a quick…read morevisit to crater lake, we noticed a shimmy from the front passenger side. Got back to our RV and noticed the front end seemed toed out by about half an inch. Called a couple shops that were getting 5 stars on yelp and they highly recommended custom automotive. Talked to Roy and he worked us into his schedule considering our travel plans. He called out a broken belt on one of the front tires that we had not noticed. Being carpy OEM tires we decided to have them all replaced which required us to go to a tire shop. What Ram puts junk tires on a $70k truck I can't understand. Roy had us bring the truck back to him so he could recheck the alignment. Truck drives like it should have off the lot. Roy and team managed our issue, performed their alignment and inspected our front end to ensure we were safe to travel and the cost was extremely reasonable! Thank you Roy and custom automotive for taking care of us. You guys are awesome.

These guys are very knowledgeable, honest / fairly priced, thorough, efficient, and nice…read more Everything you look for in a mechanic! I highly recommend. Thank you SO much for helping us out when we were in need of service! You guys are AWESOME!!!! -Samantha and Tony :-)