The owner, Mr. Chuck Grape, replied to my post as Walter G. three months after my complaint. He gave his own business five stars while doing so. Making an end run this way is not an ethical act either. If all business owners did that, Yelp reviews would no longer be trusted. Such behavior corrupts the whole system.
1) Walter G. made one and only one post in 2019.
2) Walter G. does not try to pretend to be anyone but Chuck Grape in his post after he gives his business five stars.
3) Chuck Grape should be careful as I was not alone in witnessing the same screws in his truck as the exact same type that destroyed my tire. I have pictures and two other neighbors as witnesses. The specious argument, that was also attempted by his employees that day, of what screws they use for installation, is irrelevant to a demolition job! These were screws that the original installers used, and they were removing that work. A completely open truck bed cannot be expected to retain screws from falling onto the ground.
4) I had so much evidence that his employees allowed their demolition job to spill onto our public street, that his CLIENT reimbursed me for my damages, so there was no longer a reason to sue C&C Roofing directly after that.
5) Mr. Grape has no direct knowledge of anything that happened, had we gone to court he would not have been allowed to testify about anything because everything he thinks he knows is complete hearsay. He never allowed himself to be contacted by me nor would he return the message I left for him.
6) Instead of apologizing for the many days I was required to spend to fix the damage (I could not find a replacement in Southern Nevada, and had to order from out-of-state), he obfuscates, denies and gives his own business five stars...
A twenty dollar tarp could have saved me from needing to waste three days of my life that I will never get back!
7) Companies that truly care about their customers do not allow them to take responsibility for their mistakes. Mr. Grape should stop trying to rewrite history, take a knee, and plant a big juicy kiss on his client's butt for being the honorable one and taking responsibility for his company's damages that a preponderance of the evidence shows, his employees caused!
Gratuitous Observation: You've been in business since 1999 and you have five reviews on Yelp-- one of them being your own five star review under a different account. I do not know if the other reviews are real either.
Way to "achieve long-term success" there Chuck or Walter G. or whatever you're calling yourself today. You've got yourself a real business lovefest going on there! read more
