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    C&C Generations

    5.0 (1 review)

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    Services - C&C Generations

    RV repair

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    3 years ago

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    Camping World - Vacaville - They said the electric water heater worked when I got home to test it didn't work. I called them and they blamed user error.

    Camping World - Vacaville

    (547 reviews)

    This review is about the sales staff and lack of communications at Camping World Vacaville…read more Have driven 150 miles r/t to pick up our used RV three times and it's still not ready. They have a serious internal communication problem. Purchased 5/5/26. Appt was set for 5/9 9am to pick it up. Arrived to find they were still waiting for parts. Set another appt for 5/18. On 5/17 we asked our salesman if it was ready but were told they wouldn't be able to check until service dept opened the same time we were scheduled to pick it up, but he believed it would be ready. He texted us as we arrived that it was not ready. Made another appt for 5/26. Salesman told us 5/25 he had personally verified it was ready to go. On walkthrough we came up with 10 items still not finished (from the windshield not being replaced to the rig not having enough diesel for us to verify the generator was working). We had paid for the extra detailing and the rig was still dirty. So we've driven 450 miles, spent 8 hours on the road, $170+ on gas, and 7+ hours at Camping World and still don't have the RV we paid for. Oh, and the warrantee & Good Sam membership is ticking down because all that starts on the day you make the purchase. If they manage to make this right I will update this review. UPDATE: We were able to pick up the RV on the 4th try. The new mattress (standard on all RVs purchased from CW) was the wrong one. Salesman told us we needed to jerry-rig it ourselves to make it fit. We pushed back and were directed to the service desk. They instantly saw the problem and ordered the correct mattress (still waiting on it). The general manager offered us $200 max in compensation for the issues picking up the RV. 45 min later he said upper management said to make that $700. That feels like a good amount for the money & time we wasted so we accepted. Last issue: The flat tow package we had agreed on (to be installed on our car) was switched to a tow dolly without talking to us. It's huge, doesn't store vertically, and doesn't fit in our garage. We were shell-shocked and stupidly left with the item, so I doubt there is any chance they'll ever fix it.

    I purchased a 2026 travel trailer a week ago, the day of the walk through the water heater wasn't…read moreworking, I left in good faith thinking they could resolve the issue but when my trailer arrived the hot water system had the same code. Now I'm living in a trailer without hot water. Do better camping world .

    C&C Generations - rvrepair - Updated July 2026

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