My significant other went to get a sticker on her car and mentioned she was going to get a vanity…read moreplate later this year. The brainiac told her he couldn't give her a sticker because she was going to change her plates months from now. Think about that. I guess every one of us that were forced to get new plates this year have invalid stickers according to this guy.

I recently moved to Maine and registered my vehicle today. I then proceeded over to the Sticker…read moreStation to complete my Vehicle Inspection. I have never been to this location before and pulled in front of an open bay. There were three workers standing inside and all of them just stopped talking and started to stare at me. I then exited my vehicle and walked up to the open garage and said, "Excuse me gentlemen, I am here to get my inspection sticker, I just registered the vehicle today." One of the gentlemen put a cigarette in his mouth and then proceeded to tell me, "First of all you can't park there, move your vehicle where you see the other cars." He then started to walk out of the back door of the garage bay as he finished giving me instructions. "Then grab your stuff and wait in line like the rest of the people." There is no need to be so rude. If I knew the process then I wouldn't have asked. I left the car running so obviously I am not going to leave my vehicle in front of the garage. I was polite when I asked the procedure, the least you could do is give me the same respect back, take the unlit cigarette out your mouth and look at me when you are giving instructions instead of walking away. That was all I needed to experience so I left and went to another local shop. It is just not necessary to treat people this way. If I could give negative stars I would.

Great customer service, I had dropped my headlight cover in the bay and while servicing my car,…read morethey got it out and removed the temporary cover I'd made and replaced it.

For the love of god don't go here. If you want your next tire rotation and oil change to cost over…read more1,000 then go for it. I have presented these people with direct proof how their incompetent technicians cross threaded and over tightened my lug nuts. Resulting in damage to a wheel bearing and multiple studs. They're doing everything in their power to not pay. They offered $200 out of 1000$ worth of damage for "good customer service." This place is garbage. Not worth it. They have no integrity in their services. go anywhere else. Some place that will atleast back their work and not make you fight for damages caused to your new vehicle. All this because some idiot can't change a tire. Absolute joke of a place. Mind you my car is serviced regularly at Ira Honda and was only purchased a year ago. It just received a state inspection. It is very regularly looked over so there was zero issue before. But I made the stupid mistake of stopping into this location for a quick service. Take your money elsewhere where.

I've been coming here for years and have always had a great experience. I'm fussy about my car and…read moredon't like leaving it at dealerships where I can't see whats going on. This Prompto checks everything and has been honest with me about air filters, which other service centers have tried to sell me when the filter is fine. I've been to other Promptos which have been ok but this Biddeford shop has always done the best job. The traffic pattern to get in and out can be tricky, but I have found it is well worth it. Faster and priced better( I get all synthetic oil) than the dealerships.

Been going here for years. Always fresh crisp oil. Always quick. My car hasn't blown up so I know…read morethis place is good.

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

I have been taking my cars to Joe for close to ten years., I was refered to him by two different…read morefriends and I am very grateful for their referral. Lori at the desk always greets you with a friendly smile. The work on the car is always thorough. The prices are fair and transparent. Should you wait while they work on your car you will be confortable in a very pleasant room with the coolest aquarium in Maine!!

I usually go to the VIP in Saco but when I typed in Saco it came up to the Biddeford…read morestore. The workers are all very helpful and kind. Sometimes I have to return but the problems usually get resolved.

I went there a few days ago and purchased 4 new Goodyear tires. As I left, and jumped on 95 south I…read morenoticed my vehicle was shaking. Ok, thinking maybe the highway, however the pavement was new and smooth. It was so bad I had to find another VIP TIRE company. The VIP in Biddeford did not balance the brand new tires appropriately!! The manager of the VIP store re balanced my new tires, PERFECTLY. Stay away from Biddeford Maine VIP TIRES

I bought a battery at the Biddeford Maine Wal Mart about 2 years ago. Last week my car doesn't…read morestart and my mechanic says, battery no good. Ok, so the battery is still under warranty, so I bring it back to the store and see ERIC. Now I've been shopping here for years and I know Eric fairly well. I have had only one other incident with him about a year ago he all but called me a liar when I told him that my car was actually in the shop and they changed my windshield wipers and he had no paperwork or computer knowledge of it. I told him I actually witnessed the car inside the shop and he said ok Norm, it was in there, are you happy now? And he immediately walked off on me. Ok, maybe I can understand it where his mechanics failed to put anything of it in the office. Last week, I tried to return my battery and he comes out and informs me that the "new policy" was that my battery had to be accompanied with a receipt. Now, I know this is out of his hands, but I explain to him that it is near impossible to keep a Wal-Mart receipt that long due to the fact that the receipt is printed with heat and not ink. Therefore, when you store the thing in your glove box and the car reaches over 100 degrees in the summer time, the receipt is now blank. Now once again he all but calls me a liar by saying that he has one over 10 years old and he can read his just fine. Now about 3 or four years ago that same man asked me to write a "great" review on him and how happy I was with his service and I was all but too happy to do just that. But what I have figured out about ERIC, is he is so, so, nice to you when you are passing your money his way and building his fame with Wal-Mart and the public, but when you have a problem he treats you like the TRASH HE THREW OUT YESTERDAY!!! Eric, I wrote some great things about you thinking you were in fact a great manager, but you showed me who you really are and I have decided I no longer like you. Where was your empathy and kind words when I had a problem? I realize store policies are above you but even the store manager tried harder than you to help me by giving me a number to call with my problem. I was there for you when someone wrote some bad things about you and I didn't get paid a dime. You are for yourself and ONLY for yourself and I will NEVER buy so much as a keychain holder from you again. I'm done with your fake smile while I am passing money your way and your cold shoulder and your back as you walk away from me when I need your help. You need to learn that you treat your customers in need and not spending the same way you treat them when they are purchasing. Also, If Wal-Mart wants a three year old receipt, they need to make a receipt that will last that long without having to be stored in GRANDMAS cedar chest and completely out of harms way or get a computer system like auto parts stores EVERYWHERE possess that stores the customer info on warranties. This is a terrible scam. Your battery has your name all over it, a bar code and date. What more do you need? The only thing the battery doesn't have written in BOLD LETTERS, is KEEP YOUR RECEIPT! Batteries are EXPENSIVE! I don't want to think my warranty is no good at Wal-Mart because I simply won't buy it there. Yours Very Truely, Norm Hayward

Ran over nail while driving and called for immediate appt as we were traveling from another state …read more Made appt and drove to location only to find out no one available for repair . Meanwhile tire went flat and we were stuck in parking lot. OMG why would they schedule appt w out staff.

I had a damaged front driver's side tire. No idea how it got there, but it was a deep gouge down…read moreto the nylon plys. The set I had wouldn't make it safely through the winter this year. They gave me an estimate on Thursday evening right before the closed. They gave me a 9 am appointment on Friday morning and said it would be ready in an hour. They recommended a good, local breakfast place. The breakfast recommendation was the spot on. Their work on my car was professional and on time. They also performed a front end alignment and my truck has never driven so smoothly. Thank guys.

We were traveling through Maine with a large motorcoach and a tow dolly. The tow dolly tire…read morepunctured and shredded on the Maine Turnpike VIP was able mount and balance new tires in a few hours once I presented them with the wheels. Arnold and team were excellent and said exactly what was going to happen and it did. Other tire stores in the area put me out days which was not going to work. As a business owner I was impressed with the attitude and customer service at the Saco VIP location.

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

They have moved to 2640 Portland Road in Arundel! Same great service, different location! It's just…read moreJon and his father right now, no secretary, so be patient when calling to set up an appt, they WILL call you back :)

I think these guys moved. I used them 6 years ago when I went to une. Always so pleasant, showed me…read morewhat was wrong with the car and didn't rip me off. And I'd go in with my muffler being held up from dragging on the road with a belt and all sorts of other Macgyver moves...no laughs from them Thrilled to find them on Yelp after thinking they're closed! Just moved back to the area and about to call again to have them look at my brakes. Will repost if it isn't as stellar service but assume I'm still a happy satisfied customer if you don't hear from me!

Local Customer. 5 years with Neils. over 12K in repairs…read more Had a quote 90 days ago for 561. Today the quote is 1200. When I pressed them on it they said the quote went down? I'd eat the cost because they do good work. But..... ... there's a 4-6 week waiting period for a 4-6 hour job for a loyal customer??? Neil, could've been my hero. I really need this. You have NO IDEA the positive effect you could have had on my life and current struggles. I hope 100% of everyone in the next 6 weeks shows up for their scheduled. I truly do. I will not be back. When you have to trim staff home this winter, think of me. And if you're so in demand, expand hours. Thank you for all the work you've done for me. No one ONCE even said the words 'let me see what I can do' to at least pantomime they give a crap. Signed, Lost Customer

Charged me 349.99 for a window replacement when safelight quoted me at 155.99. Also asked them to…read morecheck on the AC they "fixed" for $500 the year before. Then charged me a $120 diagnostic fee for checking on their own work that has now failed. Was a loyal customer, will never go again. I suggest anyone find a different Mechanic shop as they will try and hose you