I'll tell you the entire story. I purchased a car, it was an awesome deal for the price and the…read moremileage it had for that particular model. It had a damaged bumper and missing shift knob so I could not drive it home the same day. I was also promised accessories. Dealer: It will take a week and half or two weeks max to finish, I have already ordered the bumper, just need to paint it and attach it. (After a week and half) Dealer: The bumper hasn't arrived yet so more time is needed. (After a week) Dealer: Some medical emergency surgery came, shop closed. (Another week) Dealer: The bumper has arrived but company sent unpainted so I need to paint it.(this was the deal all along) (After a week and taking a bus all the way to his place) Dealer: The car is in body shop, the body shop is taking long.(came here for nothing, he didn't say this over text) (After a few days and again going to his place) Dealer: The car is ready but I haven't gone to licensing place to get the papers ready. (Another week) Dealer: The car is here but let the paint dry over night.(one more day) (Next Day, got the car) Me: why didn't you attach the front number plate to bumper and where is the shift knob and accessories ? Dealer: the paint is new so it will crack if I put the plate. I'll order the shift knob, it will come next week. I will give you accessories with it.(temporary shift knob with tape and metal ball) (After a week) Dealer: The delivery hasn't arrived yet, it will come in a few days. (After a few days and driving to his place) Dealer: The delivery has arrived at fedx place but I need to go pick it up. Me(frustrated): okay, i'll wait here, you go pick up the knob. Dealer: It's actually in Ajax not local fedx.(what kind of delivery is that ?) Me: At least give me the other accessories... Dealer: I'll give you those with the knob together. (After each week of asking, He stopped replying to my texts) (After a month, today I went there) Dealer: the knob and accessories are in my Toronto shop which is closed due to Coronavirus (COVID-19). It will open after everything settles down. (How convenient!!! Giving up hope! Also I was told the price for licensing will be 80-200 dollars, charged me 250 dollars. He said he won't charge me for Gas like other dealers but in the end didn't fill me tank ) Product for Price Value : 5 stars Dealer Excuse Creativity: 5 stars Go Get your own car and a cool story like this one.

From the owner: S.M. Auto Sales is one of Ontario's highest quality Pre-Owned automobile dealerships, currently…read moreoperating in the heart of Barrie, ON, comprised of 45+ Vehicles and new stock WEEKLY. S.M. Auto Sales currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet,Pontiac, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, BMW, Mercedes-Benz, Mercedes-Benz AMG, Honda, Toyota, Ford, Acura, Kia, Bentley, Porsche, and MINI branded vehicles.

Andrew Black was wonderful to deal with and even came in on his day off so I could pick up my new…read morecar!

​Title: Unprofessional practices, broken agreements, and high-pressure tactics…read more ​Eight months ago, this dealership initially reached out to me to start the process of trading in my leased vehicle and ordering a new one. Four months ago, we finalized terms--including a clear, agreed-upon buyback value for my lease--and put everything into a formal written draft before I placed a deposit and ordered a vehicle from the factory. ​When the vehicle finally arrived, the salesperson attempted to change the deal on the spot by reducing the agreed-upon lease buyback value by $4,000, attributing the shift to "market differences." ​With my current lease expiring in just two months, the timing feels like a calculated attempt at manipulation--leveraging time pressure to force me into an arrangement stacked entirely in the dealership's favor. Rather than accepting a $4,000 hit on a deal locked in on paper, I retrieved my deposit and walked away. ​Honoring formal written terms should be standard practice, not an option subject to last-minute revisions. Buyers should be extremely cautious and aware that formal written drafts may not be respected when your vehicle arrives.

Jeanetta was our sale person at Baytown Hyundai. She treated us so good that we ended up buying two…read morevehicals from them. I would highly recommend this dealership and salesperson to anyone. Neil and Christina

From the owner: At Baytowne Hyundai, we're proud to help drivers throughout Barrie, Innisfil, Alliston, Base…read moreBorden, and Simcoe County find the right Hyundai and enjoy an exceptional ownership experience. Conveniently located on Mapleview Drive in Barrie, our team is committed to providing friendly, transparent service from the moment you walk through our doors. Explore our extensive selection of new Hyundai models, including the Elantra, Kona, Tucson, Santa Fe, Palisade, and our growing lineup of hybrid and electric vehicles, along with a wide range of quality pre-owned vehicles. Our knowledgeable sales and finance professionals are here to help you find the right vehicle and financing solution to fit your needs. Baytowne Hyundai is also home to a Hyundai Certified Service Centre, where factory-trained technicians provide everything from routine maintenance and tire services to genuine Hyundai parts and warranty repairs. Our comfortable customer lounge is designed to make every visit as convenient as possible while your vehicle is being serviced. As a proud recipient of multiple Hyundai Canada's President's Award of Merit honours and a member of the CanadaOne Auto Group, we're dedicated to delivering outstanding customer service and building lasting relationships with drivers across the Barrie area.

We recently bought a new Chevy Tahoe from Georgian. Received a good deal and EXCELLENT Service from…read morethe Sales person , Alex S. and during all contact with the Georgian Service department. We are now buying a brand new traverse from them - again at every opportunity they have taken the time to do things right and provided excellent service. Our price was also better than other places we checked. I generally don't have the highest regard for car dealerships or sales people and I never write "reviews" .....but....these guys have done a lot to change my perspective. We live near Hamilton and just happened by this dealership on the way to our cottage last Fall. Thanks guys.

So we had a fun experience…read more.. 2020 Tundra purchased from Georgian GM back in June of 2024. Sooooo the only good part was the salesman, he was eager to help, his name was Jonathan. He was friendly. So I drive an hour and a half to look at this truck, in the ad damage on the rear bumper was NOT listed, the tires were also completely bald and DOT was older than 5 years. No big deal, we discussed, they knocked off $1500 from the price of the truck, and proceeded to move forward. I had tires for that extra truck at home which were in great shape to pass safety. The ONLY thing I asked of them was obviously truck needs to be certified/safetied, and for it to pass it needed an alignment REALLY badly. Hard shake and clearly driving sideways on the highway. I picked up the truck one day in the late afternoon, first things first the truck is dirty. It had stains everywhere, so they brought it back in the had to wiped down again. Then I leave the dealership. I drove for about 15 minutes before getting on the highway, I noticed the steering was a little off but I didn't overthink it. I get onto the highway, the truck at EXACTLY 100km/h would struggle to hold the lane that's how bad the alignment was. I immediately called them and explained what was going on, they said bring it to any GM dealer near me and they will reimburse. I take it to Royfoss in Thornhill, they took videos and pictures proving the work done, showing the alignment was clearly far out of spec, and not only that, there was an oil leak they didn't tell me about!! To make this all better, about one month later, I only drove maybe 400-500km in the month because I was waiting for the oil leak to be diagnosed (the oil filter housing was cracked, which Georgian GM claimed they did an oil change before I picked it up). All of a sudden I press the brakes and there's a strong vibration in the steering wheel. The dealership 'claimed' it had new brakes, it was not. The pads were almost new, and the front rotors were completely dry rotted, and rusted. I still have those rotors in my garage, with rust marks and dry rotting all over. Next, I get the front brakes done, then a shop recommends getting an inspection done because something was leaking on the back end... my rear differential was leaking, and my transfer case was also leaking... but it had stopped by that point. After all this, one thing I never tried until they brought it to the shop for the inspection, the parking brake didn't work... For the record, I never even got a reimbursement for the alignment which came out to $300, because the tie rods were seized... video proof done by Royfoss Thornhill. Didn't know a bad allignment, dry rotted brakes, an inoperative parking brake, and a leaking differential can still pass a safety inspection? All in all, horrible experience at this dealership. I understand buying a used car is you buy it the way it is, however if you sell a car safety certified, do a proper inspection.

First time dealing with Paul Sadlon Motors. Very professional sales team, but the service…read moredepartment is awful. No professionalism or concern to help a customer in a timely or effective manner. They should close the service department and fire all of their service employees

I bought & fully paid for a 2025 Chevrolet Trax back in July/2025. I'm very happy with the vehicle,…read morebut disappointed with something I was not told about. I discovered that there are vehicle updates which require downloading & installation. Also, my free OnStar expired August 21/2025, which meant I had to subscribe in order to get what is required, AND pay for data in order for the car to have a "hotspot". All totalled, it was estimated that it would cost me $45.19 per month! Really????!!!! It shouldn't cost me another $45.19/month after I paid in full for a new car. I attended the Service Dept. to enquire about these "updates & downloads"., & was told that it's an OnStar matter. No it is not! Apparently, if a person has difficulty downloading or installing the updates, it can be done at a dealer!! Well, if I wanted a computer I would have purchased one. I sent a txt message on Friday afternoon, but didn't receive a reply. I sent yet another text & again no reply. I can't state strongly enough at how disappointed I am with information not provided to me. I have since cancelled the OnStar, keeping the basic which I'm entitled to for 8 years., & also had OnStar cancel the data. No way on this earth do I want wi-fi capability. I know what some may be thinking re the wi-fi, but Ive had 58yrs driving experience to know when/if a vehicle is experiencing a problem. Diagnostics are done at a mechanic or dealership. Cheryl A.

We recently purchased a used vehicle at your dealership. Our experience with Jerry FARRAR was…read morenothing more than perfect. A short time after we started to enjoy our new possession, a small mechanical issue arose. We contacted Jerry mid afternoon and he quickly arranged to have the issue addressed. The matter was resolved before the 6:00pm closing time. First class service by all. Thank you from Denise and Ernie Barrie

I've given Barrie Honda multiple chances to get it right, but they have consistently failed. I…read moresuggest if you are out of warranty definetly go anywhere else in town or if you can make the trip to the dealer in Midland, my two and only experiances resulted in major incidents: Financial Disregard: I was charged a $200 'diagnostic fee' for an intermittent engine light. They found nothing, fixed nothing, and essentially told me to come back later--despite already taking my money. When the light returned, their technician wasn't even available for days and the issue was never resolved. Gross Misdiagnosis: They previously quoted me $300 to replace a 'cracked' washer fluid reservoir, claiming it was 'collision damage' not covered by warranty. I took the car to another dealership for a second opinion; they discovered the reservoir was perfectly fine. The leak was actually a loose sensor--a simple warranty fix. Abysmal Turnaround: It took nearly three months (June to September) for them to even schedule a follow-up for minor parts, whereas another Honda dealer had parts ready in two days. Management (Mr. Lamberti) has been made aware of these failures and the documentation from other dealerships proving their errors, yet there has been no meaningful follow-up. Save your time and money--go to a dealership that actually knows how to pick up a wrench and values its customers."

Guy in parts and service was very kind and helpful and made my service an easy processread more

Disappointing Experience at Barrie VW - Would Not Recommend…read more I've had multiple disappointing experiences with Barrie Volkswagen, and after giving them several chances, it's clear that poor communication and a lack of accountability are recurring issues here. Most recently, I dropped my car off for a scheduled service appointment at 7:40 AM and placed the keys in the drop box, as their Google listing shows they open at 8:00 AM. What isn't made clear is that the service department actually opens at 7:30 AM -- a detail you only find by navigating through their website and clicking into the service section. By 1:00 PM, I still hadn't received any updates, so I called to ask about the status of my car. I was told that the keys were still in the drop box and that my vehicle hadn't even been looked at because they had already collected keys at 7:30. Since mine was dropped at 7:40, it was simply missed. When I asked why no one contacted me to let me know I'd missed the appointment, I was told, "We don't make missed appointment calls." Their only solution at that point was to look at the car immediately -- over five hours late -- with no accountability for the communication breakdown. Frustrated, I called the service manager to explain the situation and shared that my husband and I have had multiple experiences where the customer service has been terrible. Her response? "That's not a fair statement." There was no apology, no ownership, and no effort to understand my perspective. Instead of addressing the pattern of poor service, she dismissed my concerns outright. It was clear that customer feedback is not valued, and that service recovery is non-existent. In a previous visit, I brought my car in due to abnormal noises. I was offered a service, but it was not clearly explained, so I declined it. A few days later, I received a request for feedback, and I replied honestly -- stating that I had lost trust in their recommendations. I pointed out that the technician's own inspection video showed my brake pads were at 8mm and 9mm, which clearly did not require replacement. Only after I shared this feedback did someone respond with a long, detailed message clarifying that the service was not a brake replacement -- information that should have been communicated during the appointment, not after the fact in response to criticism. It's also worth noting that my vehicle is just over one year old with only 15,000 km, and I've already had to bring it in multiple times. That includes a recall, a reverse camera that stopped working after unrelated service, and most recently, the need to replace two wheel bearings. If this is any indication of how much maintenance this car is going to need, I'm thankful it's a lease -- and I'll be glad to hand it back at the end of the term. In short: Communication is inconsistent and unclear Customer feedback is not taken seriously Accountability is lacking And concerns are dismissed rather than addressed After several attempts to give Barrie VW the benefit of the doubt, I've lost trust in their ability to provide reliable, transparent, and respectful service. If you value professionalism and customer care, I strongly recommend looking elsewhere.