Greg is a leader for his team. The facilities and service are the best. Even have massages.

We have bought two vehicles from this location and done endless service here. Many of the associates are great but I'm disappointed to say that the staff who did my oil change failed to put the cap back on at the end. If I wasn't careful it would have caused a big mess and possibly engine damage. This level of carelessness makes it hard for me to feel confident about servicing here. read more

Would like to say that I have received great service from the Sales Dept. They treated me well while negotiating my deal as well as helping me with questions and instruction well after picking up my vehicle. I would not hesitate to buy another vehicle in the future. read more

Outstanding service, staff was great and dealership is very clean.love that Canadian Flag.

Read my full review if you want to see how this dealership violated customer privacy. Check out other reviews it seems like many people are disappointed with the customer experience of this dealership. I would have loved to support local as I am from Barrie and purchase a new vehicle from here but they do not support the Toyota Motor Manufacturing Company employee discount anymore. My dad worked at the Toyota factory making vehicles for over 30 years as a supervisor and we have had good experiences purchasing two vehicles at Jackson's Toyota before with this discount. We were TOLD in person 4 weeks ago that this letter was going to be accepted. When Andrew Black called me he even told me the letter was accepted until I told him Anthony Casey said it wasn't. Clearly there is miscommunication among the sales team which impacts the experience of the customer negatively. How can this change in 4 weeks from accepting our discount to not accepting it? I get that inventory is low, but everything is done by "orders" at a dealership anyways. I am one customer that is asking for this on one specific vehicle, what difference does ONE order make. They did try to help and offer a discount, but it was pretty disappointing as a Toronto dealership was willing to offer me a better one when they said they couldn't accept my employee discount... I also feel distressed because I feel gossiped about, a manager at Jackson's Toyota called another dealership where I have an order asking if I indeed had an order with them, when I already told Jackson's Toyota that I did. Why would I lie? I cried because I feel like my privacy has been violated. I already told them I wouldn't order with them anyways because the discount wouldn't be accepted and that I had an order already. We're all pretty disappointed that it is not being accepted and no longer plan on purchasing a vehicle here ever again or bring our vehicles here for service. read more

Pls DONT buy ur car from this Toyota dealer they will scam you .. what I mean is I preorder an make deposit on van sienna for 2 yrs sign contract total value of 53k. Once the van have arrive they provided me a new quote 72k. They said my contract I sign is old now so they have to get me a new price.. pls don't wast ur time an money on this dealership. read more

There's always an issue with this place. They're not able to get any service completed in the timeline they give you. Came to pick my tires up today at the time they'd given me 2 days ago and they still hadn't bothered taking them out of storage. There's always some song and dance about why they're behind or why they've screwed up. I'd suggest going literally anywhere else - there's no worse option than Jackson's for service or tire changes. read more

Here is my experience. To start with, this is the worst customer service I have ever experienced in my life. I ordered a Rav 4 XLE 2024 with a standard package at Jackson's Toyota south Barrie, In December of 2023, and the car arrived in January 2024. The sales guy Bimal Benny sent me a video message (see vid https://www.jackson-auto.com/vd80f ) on 20th Jan without Door side moldings and by 22nd of January when I picked up the car I noticed the dealership added the side moldings. And also changed the rear mirror to auto dim mirror with home link. I never requested the dealership to add these accessories. Most especially the side moldings. Because personally i don't like it. I went back to the dealership on the 23rd of January to express my concerns and the sales manager was literally pushing me out after the discussions got heated, they emphasized that I signed the bill of sale with the accessories. The sales manager was very arrogant and rude. Agreed I signed the bill of sale, but is it not the responsibility of the dealership to explain to the customer what the accessories are doing, most especially if it is going to alter the looks of the car before they ask the customer to consent and sign. For example I don't know what side moldings are until I saw them on the car. Not everyone is a car accessory savvy to know their functions. This is the scam and sham from Jackson's Toyota Barrie. I understand that dealerships want to sell their products but it should be well explained to the customer before consent. My experience at this Toyota dealership is the worst. I was harassed, humiliated, disrespected and was literally kicked out of their office, simply because I came to express my dissatisfaction. Please be advised to avoid this dealership if you want to purchase your vehicles, go else where! I have been a Toyota customer for over 10years and I have never had this type of experience. I don't normally write reviews but I needed to do this, so that someone else won't fall for this scam of a dealership. This is the worst experience ever! read more

Just picked up my new vehicle and could not be more disappointed in my experience with Jackson's Toyota. Having previously owned both Lexus and Toyota vehicles I am shocked by how poorly they handled this. This is the first 1-star review I have ever left. I came in and purchased a vehicle the same day from Rohit, did not play games, shop other dealers, etc. My wife and I agreed that evening that if I purchased alloy wheels thru Jackson's they would switch the all-season tires onto those alloys (leaving me the standard wheels to put winter tires on). In my mind this was part of the deal we made for purchasing the vehicle thru Jackson's. The next day I confirmed which alloys we wanted and asked them to price match another dealer on the alloys which they agreed to, but then when it came time to pickup the car there was going to be an extra charge to swap the tires because they had matched the price on the alloys. Very sneaky. I expressed my dissatisfaction multiple times before picking up the car giving them an opportunity to rectify the situation and they did not care at all claiming they did not have enough margin to do so. Be careful with this dealership, in my experience they proved to be sneaky and greedy and put the cost of a simple tire swap ahead of honouring their word and having a satisfied customer on a new vehicle purchase. They will tell you what you want to hear to make a sale but obviously do not care about their customers. At the end of the day, actions speak louder than words. I'll be having my rustproofing done at Krown tomorrow and tires swapped (at my expense) at Costco the day after. I shouldn't need to be running extra errands and paying for something Jackson's originally agreed to cover, but after this experience they will never see another dime from me and I will be sure to let everyone know how poor my experience with their dealership has been. There are plenty of other Toyota dealers around that would have had my tires on the alloys ready to go when I picked up my brand new vehicle. Way to ruin what is supposed to be an exciting moment in someone's life. My Tundra needs new leaf springs which are about $2500 but I will just go to Newmarket or Orillia for those to avoid supporting this place. As a silver lining, big thanks to Megan who was super pleasant and helpful with the licensing and paperwork. Lessons learned: 1) Get EVERYTHING in writing, no matter how minor 2) Go elsewhere Buyer beware indeed :( read more

Purchased a new 2020 Highlander, rear passenger seat not sliding forward. People in the rear cant get out. Tried to book an appointment to get it checked and was told that they have no shuttle available to drop me home and they only Uber customers who are in Barrie or I can rent a car from them for $30/day or as a favor they would let me wait at the dealership. I live in Innisfil, approx 15 mins from the dealership. Spoke with the BDC Manager she was rude and hung up on me. read more

Been a customer for a while - purchased two trucks and always had my service complete there. However, my most recent service turned into a pressured sales attempt. I later found out that I was lied to several times by two salesmen. I have bought a number of vehicles over the years, but this display of aggressiveness and lies to try and convince to sign an agreement was beyond belief. Really too bad. I always spoke highly of this dealership, but I will no longer. I will be bringing my Toyota to a different dealership from now on. I would suggest if you are going to try this place for a purchase, be ready to walk out if they turn up the heat, and make sure you shop around on autotrader as well, that's how I caught them in a couple of their lies. Tread carefully! read more

In March I bought a 4Runner from Jacksons Toyota Automatch. The vehicle itself is great, that's why I bought a Toyota. The service and undisclosed damage where not. The interior was filthy; it was clear that the vehicle was being used by staff members as there were animal hairs all over the rear of the vehicle and the odometer was way off from what the vehicle info listed. Taking the car on the road, the sales woman had no idea how to use the features of the vehicle and was clearly inexperienced. She forgot to take the flag from the window which was whipping around and I had to pull over and removed it myself. Having been looking for this model for awhile and only finding it here, I decided to overlook the experience so far and begin negotiations on the price. No adjustment was given for the added kilometers and the trade in value for my current vehicle was absolutely criminal. She stated because it was involved in an accident it was worth almost nothing, she advised damages were $6000.00 when my invoice from the body shop clearly stated around $4100.00. Apparently all dealers use this tool so unfortunately it would be no different anywhere else. There was some minor paint flaking on the front bumper of my trade-in vehicle, purely cosmetic, that she asked about. I advised her it started flaking shortly after I bought it. Then we had a short conversation about how the dealer wouldn't do anything to make it right and she found this strange (this part is important later). She frequently got up to speak with other patrons and coworkers leaving me sitting for 15 minutes at a time. When she would return she kept advising "My boss is yelling at me about this deal, I'm trying to get you the best deal". The type of language you would expect from a character in used car sales commercial. I ended up purchasing the vehicle, again because I couldn't locate another with the same trim and options I was after. I looked beyond the sales gimmicks and poor service and accepted them as just facts of life. I was told the vehicle would be cleaned and ready before my scheduled return to work, advised they would use their best car detailers. Wasn't shocked that they didn't come through and I had to attend after work the next day and wait while the vehicle had to be fuelled and assist her with putting the plate's on the vehicle. Still found white hairs in the back after their "best" cleaned it. I received a call from the sales women a few days later advising that she had given me a document that she wasn't supposed to and that it needed to be returned to complete the sale. When I returned home a short while later I noticed that there was a crack in a plastic covering on the rear bumper. Upon further inspection it appeared that the side of the bumper was popped slightly, you would not have seen this unless you were looking for this exact issue. During these first few days of owning it, it had never been parked anywhere it could have been hit. It was evident that this was in a previous unreported collision despite the "clean" car fax. There are gouges at the bottom of the bumper that were waxed and cleaned and could not be seen unless you ran your hand across them. I contacted the sales women who did not answer the phone and left a voicemail detailing the above. I not only did not receive a call regarding this, but it took her a few days to send an email with the car fax attached and a single line of text that ended with "strange...", what a professional why to address a customer concern. What was the most upsetting is that the collision my trade-in had been in looks to be exactly what happened to this vehicle. Appears that our conversation about dealers making it right was hollow, referencing the paint chips on my trade-in front bumper. When looking through vehicle info packet with the manual and such I found the previous drivers information and the information of others who subscribe to Jackson's rewards points, just so you have piece of mind they really have you personal info secure. read more

Awesome selection of inventory, friendly knowledgeable staff, state of the art facility and 50 years of business in the community!

This is the only dealership I go to for sales, and service. Always courteous, prompt and fair. Never any sales pressure and the service team goes above and beyond what I have experienced anywhere else. Highly recommended. read more

Very disapointed. I went to see a vechile which was advertised both on the autotrader and their website which stated it had 41,000km. When I got there and looked at the vechile it had 41,000 miles which is well over 60,000km. No where in their advertising did it state it was a U.S. car but both advertising was in km not miles. I had such a bad taste in my mouth after my disapointment I walked out. It just made me feel that they were shady and not upfront with things. read more