Jay and his staff have been guiding me and taking care of my vehicles for over 15 years. Honest,…read morereliable service, fairly priced. So wonderful to know you have someone you can trust to give you advice and repair your car and keep you safe on the road.

We were traveling our way up to the Muskoka area in our newly renovated 1974 Haico motorhome/RV and…read morewe can't rave enough about the assistance we received from J Stewart, the owner and operator of Napa Northtown Auto Pro in Barrie, Ontario. We had some drivetrain issues and he went above and beyond to help us out on a Saturday before closing. We highly recommend this business and his services. Rob and Lisa Countryman, Port Lambton, Ontario

this place is great i Called on a Friday about 12 afternoon. they use hunter equipment for all…read moretheir balancing and alignments which is the best you can get . I had my coil overs on my car and they were still able to align my car and raise it as well . Very nice woman at the reception and the mechanic they have is very smart and lets you know about anything small going on with the car without obligating you to purchase. Everything is quality and I have never had a single issue . Family run business very nice place.

Very disappointed. I chose this shop because of its great reviews, but my experience was the…read morecomplete opposite. I booked a wheel alignment after installing new tires, expecting an honest assessment of whether my vehicle actually needed one. The alignment screen showed everything was already within specification before any work began. About 15 minutes later, with no noticeable adjustments made, I was charged **$120 + tax**. It honestly felt like paying for a service my car didn't need. When I asked for the before-and-after alignment report, I was told the system "sometimes doesn't save the initial readings." That explanation was difficult to believe, especially with the live alignment display visible in the waiting area. Honesty and ethics are just as important as technical skills. I chose not to argue because I don't believe in arguing with people when trust is already lost. I work hard for my money, and spending what amounts to a day's wages on a service that appeared unnecessary left me feeling taken advantage of. I won't be returning.

Paul M Just purchased fourth vehicle from NewRoads Mazda. As…read morewith the prevoius three the transaction was seamless. Started with Aaron M and finised transaction with Sergei K. Both were pleasant and professional throught our dealings. Sergei listened to our requirements and acted on them. When it is time for another Mazda we will be back.

I originally went to Mercedes to buy a new car, but honestly, the experience was disappointing. As…read morea serious buyer, I expected at least a basic level of interest, but it felt like they weren't really eager to help me--Zander--get into a car. They said they'd follow up with a call about a new model, but I never heard back. So I decided to give Mazda a call, and that's when everything changed. Sergei picked up, and right from the start, he was incredibly helpful, professional, and genuinely kind. He went way above and beyond to assist me--nothing was too much trouble. Easily the best salesman I've ever dealt with! Thanks to Sergei's amazing service, we ended up sealing the deal on a brand new CX-90. I couldn't be happier. The difference in customer service between Mercedes and Mazda was night and day. If you're in the market for a new car, skip the runaround--go to Mazda and ask for Sergei. You won't regret it!

Just bought a used vehicle from Stouffville Volkswagen & was very pleased with how amazing my wife…read more& I were treated. Levi, Lucas & Luigi all played a role in making the buying experience a wonderful experience for us. Thank You so much for all your help. I highly recommend Stouffville Volkswagen! Much Appreciated! All the best guys!

Got a 2016 Chevy Equinox with Rob for $16000 (after fees). on oct 26 2024. the transfer case & flex…read morepipe exploded after 2 months with ONLY 6.6km of light usage in a cloud of black smoke causing a fire underneath the car and almost killing me as i was driving home from work (the brakes also seized as well). The mechanics, at autosolve told me i was lucky to be alive. When I finally reached David Tavazoei at the used car center at the dealership after being run around in circles by the other staff he offered me 2k for the car in the state it was in, to "do the right thing and make things right with me" as well as 2k off the next car we bought with them. After hearing this I then reached out to another dealership in midland and showed them detailed pictures and told them my incident and they offered me 3k for the vehicle, but 1k more if the engine was in good condition. At this point, It was clear David was not offering me any sort of deal to make things right, after I had told him my situation, and was only trying to make another sale to get more business from me, and to get my review taken down to better their reputation (which he asked me to take down). We have a 5 month old baby who my wife needed this car for emergencies for, and also appointments since we live in the country and cant take a taxi/uber. We are now in the hole 12k now with our loan, and we are already struggling enough as it is just to get by. At this point, I have reported this business to the BBB for their shady practices, contacted the Newmarket National with my story, and spoken to the consumer protection board to file a complaint, and have now have gotten a lawyer (pro bono) to make a claim to take this to small claims court against the dealership as well. This has all been so much stress for our entire family dealing with this massive financial issue, and all the calls that needed to be made, I will be posting this everywhere I can to get the word out . we trusted this dealership to provide us a safe car!! DO NOT TRUST THIS DEALERSHIP FOR USED CARS!!!! THEY ALMOST KILLED ME, AND MADE MY WIFE A WIDOW. IF YOUR ARE READING THIS, THIS COULD HAPPEN TO YOU TOO!!!!!!!! DON'T PUT YOUR LIFE ON THE LINE AND BUY A USED CAR HERE! THEY DO NOT PROPERLY INSPECT THEIR VEHICLES!! JUST LOOK AT THE OTHER REVIEWS!!!!!!!!!!!!!! THEY ARE GOING TO KILL SOMEONE SOON IF THEY KEEP THIS UP!

The worst experience from buying to servic. I bought a Jetta 2022 in September 2022, first month I…read morehave problems with the tires as they installed low quality uses tires and refused to replace them. Onset of winter and antifreeze started going low. After 4 months, rear brake pads and rotors gone. Now the abs and airbags sign pop up and Michael the service manager refused to fix this under warranty despite the car is still under warranty and it is less than 6 months since I bought it and I was forced to pay them extra 2k for bumper to bumper warranty. The worst dealership from sales to service, feel cheated and robbed.

Greg and Chantelle have been taking care of my cars for 14 years. I highly recommend them. They…read morehave consistently serviced them carefully and thoroughly ... I have never had a problem with my vehicles after service and always feel safe driving my car. Their fees are reasonable and fair. As well, they are not only highly ethical but are wonderful people and fun to work with. They have created a warm, family feeling in their shop. Simply ... good and timely service and good people! Very refreshing in our new, brutal business world.... Donna Thomson, Barrie, ON

We had an emergency tire repair at 4:30 p.m. on a Friday afternoon. We called Superior Tire and…read morespoke to James. He was very accommodating. The tire was repaired and we were back on the highway by 5:10 p.m. Very professional and friendly auto repair shop. Thank you!

I would like to recommend Travis Suter at this dealer ship for giving my daughter a very positive…read moreexperience on purchasing her first new Subaru .He went out of his way to make the sale great .The rest of the staff was very helpful also especially Dylan in finance .My next purchase will definitely from New Roads Subaru . Thanks Travis!!!!!!

Awful experience trying to purchase a Subaru…read more In Feb 2023, I wanted to purchase a Subaru but was told that there would be a 3-4 month wait for the vehicle. I put a deposit down because in the contract that was signed, there were terms that stated after 120 days I could cancel the agreement with a full refund on my deposit. There was no where on the contract that stated the refund was not refundable. This month, my financial and personal situation have changed. It no longer makes sense to purchase the vehicle. It had also been more than 120 days since the contract was signed and the vehicle has not been delivered still (No VIN or new ETA either). I asked my salesperson, Travis, to cancel the agreement and refund me my deposit but they were unwilling to refund my deposit. Travis' reasoning was that the car was custom built, however in communication prior to signing the contract there was no mention of the car being custom built. My understanding was that Subaru was simply allocating cars to their dealership. I'm also pretty sure they would have no issue selling the car to another person as soon as I cancelled. I WOULD RECOMMEND ANYONE THINKING OF DOING BUSINESS WITH THIS DEALERSHIP TO TAKE THE CONTRACT TERMS WITH A GRAIN OF SALT. DO NOT GIVE THEM DEPOSIT MONEY UNLESS THE CAR IS AVAILABLE ON THE LOT OR JUST DON'T PURCHASE FROM THEM AT ALL. See the photo with the cancellation condition from the contract. They also didn't notify me after the 120 day window like they said they would according to the contract.

A++++++ service. Been a customer since i was a wee one when my parents were original customers of…read moreAdam's Dad. Takes care of customers with the utmost respect and quality. Staff is fantastic, very personable and trustworthy mechanics. Will always be the best shop around!!

We've been taking our cars to Tirecraft Aurora for many years and highly recommend them (they were…read more"Go Auto", before). They only fix what needs to be fixed and do a good job diagnosing problems. I trust them enough that I sent my elderly parents and friends to them.