I have been a RBC customer for past 20+ years. Customer service is always great and friendly. I can…read morealways depend on RBC whenever I need a financial help.

I've been dealing with this TD branch for years and have NEVER experienced a problem. ALL staff…read moreare nothing less than helpful, caring, pleasant and engaging. Any questions I've had, have always been addressed and if the person I was speaking with, wasn't sure, they made sure that I either got my questions answered BEFORE leaving the branch, or I'd receive a phone call with a resolution. I have full trust in this branch to do right by me and my meager dollars. To-date, they have! As for long lines, that's normal no matter what business you go into.................if they're good!!! If there are NO lineups......is when I wonder why.

By far the worst TD I've ever been to... incredibly long wait times to speak to incompetent…read moreemployees. I need to find a new bank.

The CIBC occupies a horrible looking building in the older part of Keswick's central business…read moredistrict with an inadequate and awkwardly paved parking lot. Convenient and accessible parking is an initial sign of welcome and there is none here. But service is professionally smooth and when I approach the teller and begin my transaction I am addressed by my first name. There's a friendly ambiance among the staff and service is upbeat and convivial. While it's true that you can't judge a book by its cover, banks need to invest in their communities particularly when they want people to invest in them. Building design, aesthetics and easy accessibility for the community are important factors.