Richard, Brian, Mike in Service and Rene in Parts are among the few employees left at Sterne who truly exhibit empathy, compassion, and a sophisticated sense of customer service. Both are equally fantastic at what they do. To be honest, the only reason I continue to return to Sterne is because of Richard and the combined service team as well as Brian, who is also excellent. While most people expect the Sales department to be the highlight of a dealership experience, that is definitely not the case here. The Service Department is the true standout of Sterne Acura. Sales is just sales, but this service team is truly special. Huge shout out to Mike from Service as well--he did an amazing job helping me out! read more

Family own dealership. Great facility with great people both from sales, financial services and also service. Very professional and up scale. read more

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Always helpful, courteous and reliable. Have leased several cars and always serviced them here. Highly recommend read more

Did you know Acura is a high-class upscale car brand? Having previously driven an Acura for 7-years, that was not my sense at all, yet this is what I've been told...by Acura. It's true - the sales guy "Ian" at Sterne Acura kept telling me that people who go to Acura dealerships want the BEST vehicles, and will not even consider "lower" models. I walked in requesting to look at the new RDX, only to be told by Ian, that Acura doesn't really carry those vehicles since "nobody wants them." When I asked why that model of vehicle was listed/advertised on Acura's website (which also indicated this specific dealership had them in stock), Ian explained it was just a way to "keep the price points down." This sales guy from HK thought speaking to me in Cantonese would make me change my mind about the kind of vehicle I knew I needed. Despite repeatedly telling him what I was looking for, he kept insisting I buy a more expensive model, that I was uninterested in, since "what's the point of coming to Acura if you just want the "cheap" stuff? Wow... I've seen (and managed) many different pressure tactics and manipulative sales techniques at various other dealers, but have never felt actually insulted by a salesperson before Ian at Sterne Acura, who indicated in as many words on several occasions that I was not "elite" enough to shop at Acura. That was enough for me to walk out the door and buy a better car elsewhere. Will not be back to Sterne Acura, and suggest you don't go here either, unless of course you are upscale enough... read more

Sterne Acura is my go-to for all my families vehicles. They are so fairly priced, efficient and honest and the facilities are amazing! They service all my families cars, including my grandmas Honda and even found her a used vehicle ! I also love the staff and sales people. Everyone is beyond happy and gracious, and they treat everyone with respect :D I don't usually leave reviews , but I had to share this one because I feel so lucky to have them in Aurora and the GTA! read more

Horrible horrible horrible service centre. I had my car in for a diagnostic and they kept it there for 2 days while trying to find a problem. They ended up giving up on my car and telling me it was the alternator that was giving me issues. When I went to go get my alternator replaced there was not a single problem with it. In fact the alternator was brand new. Just goes to show how good their technicians are... I do NOT recommend going here.. read more

Amazing staff and service!!! Best Acura Dealership

HORRIBLE Sales managers. I was looking around for a fairly priced 2011 Acura TL demo so I shopped around a few places. I went to Acura of North Toronto as well as Markham Acura and my next stop turned out to be Sterne Acura over in Aurora. I talked to a sales rep and after he tried to force me into a test drive (I told him I had already test driven the car at Acura of North Toronto) he explained that they had just the car that I wanted and that it was white, which he then explained to me was a rarity. I explained to him that colour wasn't an issue and that I was just looking for a Technology package demo in good condition for a better price than the other Acura dealers had negotiated. The sales rep went into his manager's office and came back out about 15 minutes later asking for my credit card before he even gave me a price. Very sketchy. So deciding to be polite, I told him thank you for his time and that I'd think about it. So as I'm heading out, the head manager comes over to me and tries to pressure me on making the purchase. When he finally saw that I was going to stay non-commital his whole attitude switched and his tone became extremely cold. He ended the conversation saying "Okay, so then leave. It was nice meeting you. Bye." while waving goodbye. His whole sarcastic tone really set me off. I think his name was Dan or David. Either way, he was an extremely pushy and rude man and I'm surprised he has any success in the sales industry. The sales rep was also stuttering most of the time and very pushy about making his commission, not at all interested in getting what was best for me. I ended up going a few other places and settled on Downtown Acura. Really nice professional sales people and they gave me a price we all came out happy with. Overall, I would only recommend a visit to Sterne Acura to the highly masochistic. read more