The Master Mechanic 412 Dunlop Street West location continues to struggle with the retention of…read more'Qualified Automotive Technicians'. This has resulted in a Significant Decline in workmanship, basic care and control, to ensure quality work is carried out for the patrons who have historically utilized the Barrie West location for their automotive maintenance requirements. It is unfortunate to see the path of steady decline in both Customer Service and workmanship quality at this particular Master Mechanic Franchise location. This has unfortunately left my self and others who were prior loyal customers to look to alternative places of business for our automotive maintenance needs as this problem persists and continues to get worse!

Had gone to this mechanic quite a few times in the past with good service. Last time I went there,…read morei expressed that i believed the fuel injector wiring was having issues, as my check engine light and EPC light was on. I was told by the owner who runs the shop that they checked the wiring and it was fine. Only for me to continue to have problems - took it to the dealership and it was the fuel injector harness. I had multiple fees from multiple visits only for them not to check or repair the issue i had stated. Extremely disappointed, was a repeat customer and will not be going back.

Nothing but good from 5 yrs of oil changes by this company. Fast,…read moreefficient and polite---there is always an upsell component but you have to realize their expertise---- let them change your oil--period.... I have read the numerous bad reviews and feel the company has dropped the ball in customer service---they are not addressing the problem properly. You can turn a negative experience into a +ve if you handle it properly... This is the difference between a corporate and privately owned business... HERE IS MY SUGGESTION OIL CHANGERS---to improve the ratings given...1---refund the money for their oil change 2---give them the next one free 3---if you broke or damaged a part----fix it at your expense... ALL THE BEST ON YOU NEXT BAD REVIEW.----1R

Be aware! Frontline staff servicing my 2020 Hyundai Elantra, without my permission, changed the oil…read morechange interval from 6 months to 4 (the owner's manual specifies 6000 kms or 6 months. I drive on average 6000 kms/year). I started receiving notifications on July 1. The oil was changed on April 1. GCOC took over from Oil Changers several years ago. I had been changing the oil on several of my vehicles since the start of 2000. No more. Very shady and they have the nerve to ask for a tip when I cash out! Will be taking my business elsewhere. There's a Mister Lube on Essa. I might try them out. Vince

We are customers for life! Amazing service, honest, reliable, fair pricing, knowledgeable and…read morefriendly staff. I actually enjoy going for routine service and rare fixes!

Just had my Dodge conversion van in for a steering issue. Have had another shop look at it and do…read moreadjustment to the front end to no avail, still wanders all over the road. It was dangerous to drive. Cory had this problem fixed in less than half a day and my van has never drove so straight, it's a pleasure to drive now. I told Cory he is like a magician. He definitely knows what he's doing. My wife is finally able to drive it. Fast friendly and knowledgeable, highly recommend them.

One of the worst place i have ever gone. I addressed issue and explained what i believe it could…read morebe. Guys insulated saying i dont care, i dont know and asked me to book an appointment. There will be diagnostic fees. I asked how much is diagnostic fees, again replied within dont know it could be 100, it could be 1000 and laughed. I believe, I dont know what they are doing. Anyways just wanted to make sure people have actual reviews and not crafted to lure audience.

These Guys are great! My Car was acting up, thought it was the Brake Caliper Broken or Rotors…read more Turned out it was the Links. Dropped the Car off and picked it up early afternoon. Decent price to fix it and Alignment. They could have lied and said my Brakes were bad but they're Honest People which I greatly appreciated! I highly reccomend them!! Will definately be going back.

If you need an oil change when every other oil change place is swapping tires, this is the place to…read morego! They are available, fast and efficient.

Took my 2003 vet in today. love the open pit no hoisting. All the guys were super friendly and…read moreprompt. I brang my own Mobil 1 Oil and Filter and they did a excellent job. I like when they show you the dipstick after finished. Thank you boys. Oct31/24

Marshall's is the most reliable, trustworthy mechanic I have found. Now going on 12 years as a…read morecustomer. When the Chrysler dealership told me I needed a full brake job during the pandemic, Marshalls pointed to the tiny bit of rust (from sitting) but then pointed out the ton of pad left. I got 2 more years out of those brakes, and Marshall's charged $0 for the inspection. They have driven me home/picked me up many times. to the person's review of driver calling in sick - what can you do about that? small family business! You do have to wait for appointments at times, but that is because they are good, honest and fair. If you don't need work, they will tell you. These guys, you can trust.

Marshalls gave me an estimate for my front brakes but when I picked it up they had added rotors for…read moreanother $200, without my permission. That is the very definition of theft: taking something without my permission. I could little afford the brakes, let alone more. I doubt that it was needed because otherwise it would have been in the estimate. They did not show me the worn parts, which many mechanics do.

I'd just like to say that Kevin went above and beyond with his customer service. I was stuck the…read moreother day and my car was overheating. He allowed me to sit in his waiting room while my car cooled.. He also helped me with a jug of coolent he even ordered just for me. I will be stopping back in to see him when I am in the area and I will be recommending family, friends and anyone else that I talk to... if that have an issue with their vehicle .... this is the place to bring it! Thank you again Kevin

Kevin Baltzer at Master Mechanic Barrie East told me he put "Garbage Parts" in my Mom's newly…read morebought, used car... an alternator to be specific.. and then he certified it for the province of Ontario... This "garbage" alternator died and left me on the side of highway 400 and a $463 tow bill for my trouble. Yad Dooky at Asset Plus Motors sent me to them and wanted me to thank him for fixing it.(maybe it's fixed, maybe not) Never should've been certified with "Garbage Parts"... Both untrustworthy in my opinion.

I brought my vehicle to Tofis for a quarter panel repair, and the quality does not disappoint. The…read moreprice was extremely fair, they look after their clients and prioritize the quality of their work, all while completing the work in a timely manner! The team is courteous, knowledgeable and friendly. I highly recommend Tofis Auto for your auto maintenance and repair. Most importantly I can trust them, their opinion and their work!