I've given Barrie Honda multiple chances to get it right, but they have consistently failed. I suggest if you are out of warranty definetly go anywhere else in town or if you can make the trip to the dealer in Midland, my two and only experiances resulted in major incidents: Financial Disregard: I was charged a $200 'diagnostic fee' for an intermittent engine light. They found nothing, fixed nothing, and essentially told me to come back later--despite already taking my money. When the light returned, their technician wasn't even available for days and the issue was never resolved. Gross Misdiagnosis: They previously quoted me $300 to replace a 'cracked' washer fluid reservoir, claiming it was 'collision damage' not covered by warranty. I took the car to another dealership for a second opinion; they discovered the reservoir was perfectly fine. The leak was actually a loose sensor--a simple warranty fix. Abysmal Turnaround: It took nearly three months (June to September) for them to even schedule a follow-up for minor parts, whereas another Honda dealer had parts ready in two days. Management (Mr. Lamberti) has been made aware of these failures and the documentation from other dealerships proving their errors, yet there has been no meaningful follow-up. Save your time and money--go to a dealership that actually knows how to pick up a wrench and values its customers." read more

Barrie Honda - Paperwork from another dealer where the "out of warranty" fix was done on warranty. - Car Dealers Near Me - Barrie, Ontario

I went to my scheduled oil change appointment at Barrie Honda on 21 Feb 2026. The service itself was excellent, but I'm disappointed with the lack of transparency when I bought my car. I purchased it in September, and after only about five months I was told my transmission and brake fluids were already due. Before buying the vehicle, I was assured that all necessary fluids and checks would be completed since it was second-hand. For safety, I agreed to the service, but it's frustrating to deal with this so soon after purchase. While the service staff were great, this experience has lowered my confidence in Barrie Honda, and I don't feel comfortable recommending them due to this lack of clarity. read more

I dealt with Jerry Ferrar. He was knowledgeable, friendly and professional and helped me get a great car. Definitely a great guy to deal with. read more

Scammed out of a promised warranty thought this was a decent establishment for honest people but it's just a third rate hock shop that you'd find on the corner anywhere in Toronto won't be going back here for my next car and I don't recommend anyone to buy from this dealership. read more

Kathy and Rob we are overjoyed with our new CR-V Hybrid and Rouslana treated us like family through the whole process. Very informative and professional yet still made the whole buying a new car a pleasant and enjoyable experienc. Thank you so much to everyone for sharing this wonderful experience with us. read more

I purchased a 2025 Honda CR-X from your dealership. The sales lady that handled the sale was Samreen Sandhu and I was impressed how she conducted herself by explaining everything in detail and was very patient with her explanation. I would nor hestitate to recommend her to anyone purchasing a new vehicle . She knew everything about the vehicle. read more

We leased a new 2024 Honda CRV Hybrid and we are very happy with it. Our salesman was Hakan Olcay. It has been 7 years since we last bought a vehicle. We were very pleased to have him help us with the purchase of our new vehicle. He is very knowledgeable about the options that were available and took the time to explain these features to us. It was a pleasant experience and we did not feel pressured into making a decision. Pat and Neil U. read more

I bought my vehicle in 2019, also get extended warranty, financial sale manager told me in case of and chemical damage just bring it to Honda they will take care of it, so i n noticed rust on my vehicle took car to Honda services,I was told that Honda has nothing to do with it, and i should contact the warranty company and deal with it, Just FYI spent day making phone calls to where to take my car to be fixed. I also sent an email to Honda General manager, no reply .... I don't recommend Honda based on my experience. also my car is only 3 years old, and already start getting rusted, also paint start coming off on the side. read more

I was very pleased with the service from John Dennis when I purchased my third Honda CRV at Barrie Honda. The team expedited the process and made it stress free. I am another very satisfied customer! Thank you John Dennis and the team at Barrie Honda read more

We were looking for a used car and found one at Barrie Honda. We spoke to a rep named Jesse, after viewing the car, we decided that we wanted to buy it. We were told the car would be cleaned and serviced and ready to be picked up on the following Thursday because it wasn't cleaned or serviced yet. Fast forward to Thursday, to pick up the car, upon inspection the mats looked like they were just cleaned (enough to pass as clean if you just glanced at it), but after carefully looking info the car, the trunk and interior of the car was really dirty and still had some of the previous owner's personal items and hair in it.. Under the hood was dirty, the filters of the car weren't changed (See pictures) We were so disappointed.. Jesse said that their usual car detailing person is away so they had to use another company, but this didn't explain why the filters on the car weren't changed, which probably meant the car wasn't serviced prior to us picking it up. The manager Jason came and offered to fix it for us and he'll make it right for the inconvenience.. the car now had to be picked up on Saturday instead. We thought about it, and were on the fence on whether or not we wanted to proceed with the purchase of the car.. we tried to contact both the Jesse and Jason on Friday but they ignored our calls.. didn't even bother to return our calls then on Saturday my husband got a text from Jesse asking if we are still coming on Saturday. We went and upon inspection the car was cleaned, and we gave them a benefit of the doubt (which I probably shouldn't have. I should have walked away after so many bad experiences) Purchased the car and was told that the first payment was going to be taken on Oct 8th. Now it was Oct 8th, the payment didn't come out. I tried to contact the finance lady Monica to follow up and see what's going on. Again, ignored my calls.. and when I did get a hold of her she would say its going to be in a few weeks. Waited a few weeks and NOTHING. Payment still didn't come out... I called Monica and Jesse constantly to follow up as I didn't want it to negatively impact my credit as missed payments but again they were selective of when they wanted to answer my calls. The money was in my account waiting for it be withdrawn. Now it's December, I gave up on trying to contact them and contacted the lender directly, the agent on the phone was saying they were surprised that the payment hasn't come out all this time and fixed the issue for me and told me the first pym will be taken the following Friday. Just like that, the guy on the phone was more helpful to me compared to Monica or Jesse. Instead they strung me along for a couple months ignoring my calls. I actually had to go on google find a number, be transferred to several departments to find the right place to be talking to. Another thing was shortly, after I purchased the car, I noticed that every time I braked there was a cracking sound. Not even a few months, there's already any issue with the car. Again, with the finance issue, I also had this issue that I wanted to talk to them about but they weren't responding to me, so I finally called Honda and spoke to service, and they told me to bring the car in on the 20th. Now I'm questioning if they even "certified" this car as advertised when purchasing a secondhand car. It makes me feel so unsafe driving my kids around in that car, I don't even know what was done to it or if out of spite maybe they deliberately lied and didn't even service it. I know they were recently awarded as #1 Best Price for used cars, which is really surprising because their customer service is absolutely terrible. I would not recommend anybody to purchase a car from this location. I'll bring my car in on the 20th and see what they say. I'm going to be escalating this to head office as I don't feel anybody should go through what we went through. read more

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I went to Barrie Honda to complete basic maintenance, and they advised me that I need to replace my timing belt even though I have a timing chain, also replace all 6 sparkplugs. Wow! 4 cylinders usually take 4 sparkplugs, where the other two will be going? Not sure if the service advisor it's clueless or trying to get me on the hook for a big maintenance service.. Last year I did my brakes, and I was stating very clearly that rear caliper is sticking, at the end of the day I paid 1200$ they said that is nothing wrong with my calipers... Just needed good cleaning?? The problem actually didn't go away so I was driving like that thinking that's normal... 5 month's later I went back complaining that my rear left wheel keeps on locking every single time, whenever I stop. Barrie Honda technician took his time and an hour later they called me saying that my caliper will need to be replaced, plus just the basic cleaning of my brakes. NO SHIT!!! I apologize for my language but I'm very upset!!! They just butcher the first job, didn't clean and greased the calipers but took my money. 5 months later I had to pay another 1200$ for the same thing. Very disappointing experience. I was told that Honda in Orillia is providing very reputable service and they know how to maintain customer satisfaction.. I'm very very disappointed what Barrie Honda is offering.. I canceled my appointments and going to someone who cares about the customer service. I'm not sure how their service manager is running his department, but obviously he's missing something.. He needs to fire few useless mechanics and everything will go back to normal! I know few "victims" who experienced the same thing. Poor service ! Hopefully this will change in the future. Paul. K read more

I tried to buy a new 2013 Honda Fit sport from Barrie Honda. They seem to be a very successful business. They're always growing and renovating...hey, Honda makes great cars. I bought my first car here...a 1991 Honda Accord LX...wish I still had that car. I had been to 30 or more car dealerships in 1 year and this was the first time that I wasn't told the BASE PRICE of the car. Instead, they had a sign in the window of the car saying $20,966 , only $136 bi-weekly. I asked the sales rep to breakdown what that price was. He couldn't, saying that his manager came up with the price. so, I asked him what the all in price was...I still didn't get a straight answer. He just kept telling me about my low monthly payment on 3.99% over 84 months! His quote was brutal. It can't seriously be considered a quote..more like, doodles. He had #'s all over the place. A whole bunch of fee's listed THAT I DIDN'T ASK FOR!!!! I don't want the $399 Admin fee please, of the air fee please. They told me that hey have to have the admin fee listed BY LAW. Really? I'm here to buy a car NOT AN ADMIN FEE! I've got plenty of extra admin fee's at home! Sneaky! Also, I asked them to trade in my loaded 2004 Nissan Murano with 192,000 km on it. They offered me $2000. Every other dealer I spoke to offered me between $3100-$4100. This insulted me so I left. I then got three phone calls from the sales rep within a week ( I mistook their phone # as telemarketers so I didn't answer or listen to the voicemails until much later). He said that they did some calling around and they found 2 wholesalers who want my car and they could probably give me what I want for my truck...$3000. So, I come in again...for a 5th time for my 2nd vehicle appraisal. He scribbles a hand-written agreement on the back of one of the versions of his chicken scratch quotes basically saying that if they offer me $3000 for my Murano then I will buy their Honda Fit. I hadn't fully made up my mind yet...I had a refundable deposit on a chevy sonic RS AND I was strongly thinking about a 2013 Suzuki SX4 AWD. I don't like making on the spot rush pressure decisions when it comes to $20+k. I like to think, to mull things over...you know, maybe run things by my wife. I don't like getting slammed by high pressure sales reps. So, I refused to sign the chicken scratch agreement. After a 45 min inspection (again, this is the 2nd appraisal) the offered me $2200. I told the sales rep that I wasn't fully decided if I needed to/wanted to trade in the Murano but this was a test to see if they had any integrity. Which they don't. I then pointed to a sign in the store that shows pictures of the 2 sales managers and it says "Barrie Honda wants your business. If we have not done everything to deserve it, please contact us". I then told him that I couldn't work with him any longer and explained that I had never been more confused or frustrated trying to buy a car. That it's MY money and I demand to know how much I am paying for something...that I won't be tricked and have the wool pulled over my eyes. I asked to speak to one of the managers...they were both "out". So, then I was hooked up with a "Retention Manager" who told me that they only make an average of 7% profit on Honda Fits (after the used car manager told me the other day that they don't make ANY money on Honda Fits). I told him my story. He saw the quotes and agreed they were very confusing and said he'd get back to me with a really good deal offer on the Honda Fit. I told him not to call me that night as I was out of town playing at a gig and would be tied up until 2 a.m. He didn't call me back, rather, one of the aforementioned Sales Managers called me back when I was driving to my gig. I called him back around 8:00 p.m. and got his voicemail...left a message. They are open until 9. No call since then. Isn't it interesting that they have a Retention Manager? Essentially, that's the same thing as a cancellation department with mobile phone companies. Companies that overcharge and confuse/trick people tend to have these. Well, they didn't do a good job of retaining me! I'm proud to say that since then, I took my business out of town and I have purchased the SAME CAR different color for thousands less...no admin fees, no air fees, no tire fees, no environmental fees, No BS. I can't wait to have to deal with Barrie Honda on my warranty oil changes and see what sort of hidden charges and fee's they can weasel out of me. Verdict. Buy a Honda...but not from these guys! Save your money, your time, and your mind! Buyers beware of Barrie Honda! Buy elsewhere! read more

Barrie Honda - The Honda Fit Barrie Honda - Car Dealers Near Me - Barrie, Ontario

This is an updated review, following a very negative review I left about Barrie Honda. I'd been given some misleading information about extended warranties from a used car salesman there, and based my negative review on that experience. When I made them aware of the situation, the used car sales manager, Patrick O'Neill, reached out to apologize, and explain that the salesman was no longer with Barrie Honda. He coordinated with Honda Finance to make an exception to the warranty coverage, and made me a happy customer again. Would recommend Barrie Honda, and buy from them again in the future - we LOVE our Honda Fit! read more

I bought a used Honda Civic from Barrie Honda in 2006. Because I was buying from a reputable dealer, I assumed that I would be treated honestly and with respect. I asked whether or not the vehicle had been in any previous accidents and was told that it was in a "minor" fender bender on the passenger side, but that all damaged pieces had been replaced and it was as good as new.... which, unfortunately wasn't true because roughly 12 months after purchasing it, one of the driver-side panels split wide open due to poor body work. When I first went back to the dealer to show them this, I was completely ignored and no one called me back. Upon getting an estimate for the body damage, the body shop sent photos and damage info to Barrie Honda on my behalf. After that, I was quickly contacted and Barrie Honda took my car for 2 weeks while they paid to have the damage fixed and gave me a loner car. They were very professional and apologetic and even gave me the Vehicle History from their file (which was printed 3 months BEFORE I bought the vehicle) showing roughly $9200 in previous driver-side damage. The car had basically almost been a write off, which really angered me considering I had specifically asked the sales person about the cars' history. The sales person deliberately withheld this information in order to make the sale. Within a year after that, the car started to wobble, pull from side to side and it was making a lot of road noise. It was also going through wheel bearings quickly and the tires were wearing unevenly. When I took it to the Barrie Honda service department, the mechanics informed me that because the car had lowered springs and no camber kit (another little tid bit of information that was NOT disclosed to me), it was putting extra strain on the entire knuckle assembly and I should expect to go through shocks, struts, wheel bearings and tires much more frequently. On top of all this, I found out that having a 'lowered car' voided my insurance. Maintenance and insurance fees were things that I had factored when choosing to buy this car and the sales person should have been upfront about any modifications that affect these costs (you couldn't tell by looking at the car that it had lowered springs). Upon writing an angry 7 page letter of complaint to Barrie Honda, they again gave me a loner while they paid to have factory springs installed and replaced the shocks, struts, wheel bearings(again) and tires. And then, roughly 6 months after that... the drivers side panel split open.... AGAIN. And Barrie Honda gave me a loner... AGAIN while they had it fixed. All in all, they were very professional in dealing with the problems AFTER they happened, but unfortunately those problems should not have happened in the first place. I was flat out lied to in order for someone to make a sale (and this sales person still works at Barrie Honda, so obviously the owners are probably OK with these kind of sales pitches). Their Service department are superb, and you're probably OK buying a new vehicle from them but DO NOT buy a used vehicle from Barrie Honda or you might live to regret it, like I did :( read more

Very poor warentee on parts A battery dies after 2 years Warentee for 5 years They want me to pay for toeing my car to test instead of checking the battery I had n wanting the car for 2 days Totally unacceptable Easy way out for not honouring warentee a They like to sell but not back products Will be my last Honda read more

Worst place to deal with. If you own a Honda dirtbike this is by far the worst place to deal with for parts. Order online and save your self a lot of headaches. The only nice thing is normally when you order things it's in the next day but THEY LITERALLY STOCK NOTHING. I've been riding bikes and snowmobiles for 20 years and have delt with a bunch of different places over the years but the power house takes the cake. I have now ordered from them 5 times. It's insanely expensive but I understand what sport I'm in, 4/5 times I've ordered it's been the wrong part, on one occasion I was charged a restocking fee for something the guy behind the counter ordered wrong (which I didn't know about till way later and was extremely pissed about) and on 2 occasions I've went to pick up the parts I pre paid for and have been told that I didn't pay for them. The last time, I ordered the part a month and a half ago (it was back ordered) and because I didn't have my bill he wouldn't give me my parts and wanted to charge me a restocking fee if I couldn't produce my bill (good luck getting that out of me). Pretty much every encounter I've had with them has been a total nightmare and with telling these story's to a handful of people 3 of them had similar experiences read more

I came here only for an emissions test, but I really liked the fact that I could drop in and get service immediately in the day. The service folks were nice, and I was out in under 1 hour. Hard to beat, especially since I don't even drive a Honda. read more

Sales team is awesome but then, you get to meet the back-end support and the service department. Customer support is abysmal as they don't exactly care about their customers. You can do as many online surveys as you want, nothing gets resolved. I've had to call Honda Canada to get issues fixed (I went to a different dealership, a place who actually care about their clients, they fixed all the pending issues in one visit, for free). There will probably be a response from the Barrie Honda team which will prove my point: they're quite good at doing a song and dance, but in the end you'll want action, not just words. Do yourself a favor and avoid this dealership. read more