I'll tell you the entire story. I purchased a car, it was an awesome deal for the price and the…read moremileage it had for that particular model. It had a damaged bumper and missing shift knob so I could not drive it home the same day. I was also promised accessories. Dealer: It will take a week and half or two weeks max to finish, I have already ordered the bumper, just need to paint it and attach it. (After a week and half) Dealer: The bumper hasn't arrived yet so more time is needed. (After a week) Dealer: Some medical emergency surgery came, shop closed. (Another week) Dealer: The bumper has arrived but company sent unpainted so I need to paint it.(this was the deal all along) (After a week and taking a bus all the way to his place) Dealer: The car is in body shop, the body shop is taking long.(came here for nothing, he didn't say this over text) (After a few days and again going to his place) Dealer: The car is ready but I haven't gone to licensing place to get the papers ready. (Another week) Dealer: The car is here but let the paint dry over night.(one more day) (Next Day, got the car) Me: why didn't you attach the front number plate to bumper and where is the shift knob and accessories ? Dealer: the paint is new so it will crack if I put the plate. I'll order the shift knob, it will come next week. I will give you accessories with it.(temporary shift knob with tape and metal ball) (After a week) Dealer: The delivery hasn't arrived yet, it will come in a few days. (After a few days and driving to his place) Dealer: The delivery has arrived at fedx place but I need to go pick it up. Me(frustrated): okay, i'll wait here, you go pick up the knob. Dealer: It's actually in Ajax not local fedx.(what kind of delivery is that ?) Me: At least give me the other accessories... Dealer: I'll give you those with the knob together. (After each week of asking, He stopped replying to my texts) (After a month, today I went there) Dealer: the knob and accessories are in my Toronto shop which is closed due to Coronavirus (COVID-19). It will open after everything settles down. (How convenient!!! Giving up hope! Also I was told the price for licensing will be 80-200 dollars, charged me 250 dollars. He said he won't charge me for Gas like other dealers but in the end didn't fill me tank ) Product for Price Value : 5 stars Dealer Excuse Creativity: 5 stars Go Get your own car and a cool story like this one.

From the owner: S.M. Auto Sales is one of Ontario's highest quality Pre-Owned automobile dealerships, currently…read moreoperating in the heart of Barrie, ON, comprised of 45+ Vehicles and new stock WEEKLY. S.M. Auto Sales currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet,Pontiac, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, BMW, Mercedes-Benz, Mercedes-Benz AMG, Honda, Toyota, Ford, Acura, Kia, Bentley, Porsche, and MINI branded vehicles.

I brought my car in for an oil change during the busy season of changing the tires. Not only were…read morethe staff able to accommodate by squeezing in the extra service, they did so in such a quick manner (by end of the day) - Everyone that I met was so polite and professional. I highly recommend their service department

To whom it may concern: I recently (Dec.2018) leased a…read morevehicle through Klean Auto Leasing. My first point of Contact was Donna, Al Saige's assistant. Not only did she find what I was looking for, her attention to detail and bubbly personality were outstanding. Al then made the deal come together so seamless it was a great experience from start to finish. No sure what I was more impressed with the vehicle or the experience of the Lease! Both have exceeded my expectations. Not only will I continue to have a lasting relationship here but I will certainly recommend them to others! Sincerely Ron Haughton

From the owner: Klean Auto Leasing specializes in Leasing A L L M A K E S…read more- A L L M O D E L S - A L L T H E T I M E NEW & Pre-Owned Heavy Duty Equipment to Light truck , Compact Car to Mini Bus ... Good Credit - NO Credit - Bankrupt - Proposal. No Credit App refused

Disappointing Experience at Barrie VW - Would Not Recommend…read more I've had multiple disappointing experiences with Barrie Volkswagen, and after giving them several chances, it's clear that poor communication and a lack of accountability are recurring issues here. Most recently, I dropped my car off for a scheduled service appointment at 7:40 AM and placed the keys in the drop box, as their Google listing shows they open at 8:00 AM. What isn't made clear is that the service department actually opens at 7:30 AM -- a detail you only find by navigating through their website and clicking into the service section. By 1:00 PM, I still hadn't received any updates, so I called to ask about the status of my car. I was told that the keys were still in the drop box and that my vehicle hadn't even been looked at because they had already collected keys at 7:30. Since mine was dropped at 7:40, it was simply missed. When I asked why no one contacted me to let me know I'd missed the appointment, I was told, "We don't make missed appointment calls." Their only solution at that point was to look at the car immediately -- over five hours late -- with no accountability for the communication breakdown. Frustrated, I called the service manager to explain the situation and shared that my husband and I have had multiple experiences where the customer service has been terrible. Her response? "That's not a fair statement." There was no apology, no ownership, and no effort to understand my perspective. Instead of addressing the pattern of poor service, she dismissed my concerns outright. It was clear that customer feedback is not valued, and that service recovery is non-existent. In a previous visit, I brought my car in due to abnormal noises. I was offered a service, but it was not clearly explained, so I declined it. A few days later, I received a request for feedback, and I replied honestly -- stating that I had lost trust in their recommendations. I pointed out that the technician's own inspection video showed my brake pads were at 8mm and 9mm, which clearly did not require replacement. Only after I shared this feedback did someone respond with a long, detailed message clarifying that the service was not a brake replacement -- information that should have been communicated during the appointment, not after the fact in response to criticism. It's also worth noting that my vehicle is just over one year old with only 15,000 km, and I've already had to bring it in multiple times. That includes a recall, a reverse camera that stopped working after unrelated service, and most recently, the need to replace two wheel bearings. If this is any indication of how much maintenance this car is going to need, I'm thankful it's a lease -- and I'll be glad to hand it back at the end of the term. In short: Communication is inconsistent and unclear Customer feedback is not taken seriously Accountability is lacking And concerns are dismissed rather than addressed After several attempts to give Barrie VW the benefit of the doubt, I've lost trust in their ability to provide reliable, transparent, and respectful service. If you value professionalism and customer care, I strongly recommend looking elsewhere.

I want to give a huge thanks to Jackson and Shannon as they were amazing to deal with as I was…read morepurchasing my new car. Everyone there is great to talk to and very helpful

My daughter bought her first car here and is sorry she did. We bought it certified, but have had…read moreseveral problems in the 2 months she's owned it. First, a power window dropped into the door two days after we picked up the car. Nick fixed that for us, no charge, and we were happy with that. Then when we took the car for an oil change at our friend's garage, our friend said the car should never have passed certification because both lower ball joints were severely worn and the car was not safe. This time, Nick insisted on the phone that the car never made any knocking sounds during our test drive, and my daughter must have hit something to cause the damage. When asked how much the repairs would cost, Nick said he'd ask his mechanic, then never called us back. Now we are trying to have the a/c recharged, and the garage can't touch it because the Freon is 95% contaminated with an incorrect product, and must be removed and disposed of according to the county's hazardous waste laws. Edited to add: Now the check engine light and the throttle warning light have come on, AND the heat is not working in the car. It is a total piece of unreliable junk. Never again will we buy from Byron Graham Motors!

Literally just terrible. Total scammers. Don't waste your time or money here. Bought a car here,…read more"certified"... and ended up spending even more to fix what they told me was fine. They ruined my A/C with a foreign refrigerant, heat didn't work, Ball joints needed replacing. All around terrible and their customer service was even worse. Only responded to one issue and then never contacted me back after another issue came about that proved they lied about certification. Awful.

Dealt with David from the loan arranger Oshawa location he was very helpful getting me into a car a…read morefew years ago and if able to looking to use David as my car dealer again if possible

Picked up my new Toyota Matrix today, the service was phenomenal, Travis went above and beyond to…read morehelp me find and get into a vehicle and back on the road as quick as possible. Thank you Travis and Frank at the Loan Arranger. I will definitely see you guys again and refer family and friends!