I'll tell you the entire story. I purchased a car, it was an awesome deal for the price and the…read moremileage it had for that particular model. It had a damaged bumper and missing shift knob so I could not drive it home the same day. I was also promised accessories. Dealer: It will take a week and half or two weeks max to finish, I have already ordered the bumper, just need to paint it and attach it. (After a week and half) Dealer: The bumper hasn't arrived yet so more time is needed. (After a week) Dealer: Some medical emergency surgery came, shop closed. (Another week) Dealer: The bumper has arrived but company sent unpainted so I need to paint it.(this was the deal all along) (After a week and taking a bus all the way to his place) Dealer: The car is in body shop, the body shop is taking long.(came here for nothing, he didn't say this over text) (After a few days and again going to his place) Dealer: The car is ready but I haven't gone to licensing place to get the papers ready. (Another week) Dealer: The car is here but let the paint dry over night.(one more day) (Next Day, got the car) Me: why didn't you attach the front number plate to bumper and where is the shift knob and accessories ? Dealer: the paint is new so it will crack if I put the plate. I'll order the shift knob, it will come next week. I will give you accessories with it.(temporary shift knob with tape and metal ball) (After a week) Dealer: The delivery hasn't arrived yet, it will come in a few days. (After a few days and driving to his place) Dealer: The delivery has arrived at fedx place but I need to go pick it up. Me(frustrated): okay, i'll wait here, you go pick up the knob. Dealer: It's actually in Ajax not local fedx.(what kind of delivery is that ?) Me: At least give me the other accessories... Dealer: I'll give you those with the knob together. (After each week of asking, He stopped replying to my texts) (After a month, today I went there) Dealer: the knob and accessories are in my Toronto shop which is closed due to Coronavirus (COVID-19). It will open after everything settles down. (How convenient!!! Giving up hope! Also I was told the price for licensing will be 80-200 dollars, charged me 250 dollars. He said he won't charge me for Gas like other dealers but in the end didn't fill me tank ) Product for Price Value : 5 stars Dealer Excuse Creativity: 5 stars Go Get your own car and a cool story like this one.

From the owner: S.M. Auto Sales is one of Ontario's highest quality Pre-Owned automobile dealerships, currently…read moreoperating in the heart of Barrie, ON, comprised of 45+ Vehicles and new stock WEEKLY. S.M. Auto Sales currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet,Pontiac, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, BMW, Mercedes-Benz, Mercedes-Benz AMG, Honda, Toyota, Ford, Acura, Kia, Bentley, Porsche, and MINI branded vehicles.

So we had a fun experience…read more.. 2020 Tundra purchased from Georgian GM back in June of 2024. Sooooo the only good part was the salesman, he was eager to help, his name was Jonathan. He was friendly. So I drive an hour and a half to look at this truck, in the ad damage on the rear bumper was NOT listed, the tires were also completely bald and DOT was older than 5 years. No big deal, we discussed, they knocked off $1500 from the price of the truck, and proceeded to move forward. I had tires for that extra truck at home which were in great shape to pass safety. The ONLY thing I asked of them was obviously truck needs to be certified/safetied, and for it to pass it needed an alignment REALLY badly. Hard shake and clearly driving sideways on the highway. I picked up the truck one day in the late afternoon, first things first the truck is dirty. It had stains everywhere, so they brought it back in the had to wiped down again. Then I leave the dealership. I drove for about 15 minutes before getting on the highway, I noticed the steering was a little off but I didn't overthink it. I get onto the highway, the truck at EXACTLY 100km/h would struggle to hold the lane that's how bad the alignment was. I immediately called them and explained what was going on, they said bring it to any GM dealer near me and they will reimburse. I take it to Royfoss in Thornhill, they took videos and pictures proving the work done, showing the alignment was clearly far out of spec, and not only that, there was an oil leak they didn't tell me about!! To make this all better, about one month later, I only drove maybe 400-500km in the month because I was waiting for the oil leak to be diagnosed (the oil filter housing was cracked, which Georgian GM claimed they did an oil change before I picked it up). All of a sudden I press the brakes and there's a strong vibration in the steering wheel. The dealership 'claimed' it had new brakes, it was not. The pads were almost new, and the front rotors were completely dry rotted, and rusted. I still have those rotors in my garage, with rust marks and dry rotting all over. Next, I get the front brakes done, then a shop recommends getting an inspection done because something was leaking on the back end... my rear differential was leaking, and my transfer case was also leaking... but it had stopped by that point. After all this, one thing I never tried until they brought it to the shop for the inspection, the parking brake didn't work... For the record, I never even got a reimbursement for the alignment which came out to $300, because the tie rods were seized... video proof done by Royfoss Thornhill. Didn't know a bad allignment, dry rotted brakes, an inoperative parking brake, and a leaking differential can still pass a safety inspection? All in all, horrible experience at this dealership. I understand buying a used car is you buy it the way it is, however if you sell a car safety certified, do a proper inspection.

2018 Chevy bolt…read more Car was dropped off for battery recall, car was returned with 25% charge. 2 days later car won't move . Towed to dealership where they started unauthorized repairs on unrelated system, and another new battery was ordered. 3 weeks later the second new battery was installed and the car was returned once again to me (fully charged). This time the car drove for 2 weeks before refusing to move again. Returned to dealer a third time. This time the problem was found to be a body module software update which they charged me for. I was offered compensation for fuel which I'm still waiting for as well. Discussing with GM corporate and still awaiting an explanation from the shop foreman. Oh and the $50 to clean the loaner was a further slap in the face. Stay away from this stealership.

Horrible customer service and have zero care problems you are experiencing with your vehicle…read more.. said they just too busy. I popped into a local family owned shop that is just as busy and booked 2 weeks out but they took the time to get me in so I know if it's safe to drive or not. Definitely will be taking my business elsewhere!

Prices not bad, customer service horrendous, quality of work reasonable…read more I had an Acura vehicle that was on the tail end of a Certified Pre-owner Warranty that was provided to me when I initially purchased it from another Acura dealership. I ended up calling this dealership to ask them how much they'd charge to evaluate if a noise I was hearing was covered under the warranty in-question. I was given a price that was lower than other Acura dealerships, so I decided to come in. They ended up giving me a rate that was $5 or $10 higher per hour at the dealership than what was quoted on the phone. Eventually the service advisor told me he was the one who spoke to me on the phone. They performed a service on the air conditioning system, and charged me for it. The advisor mentioned that the clutch would need to be replaced, and I asked if he was referring to the clutch related to the gears of my vehicle or the A/C clutch. He ended up going to speak to the mechanic who worked on my car and confirmed that it was the A/C clutch that was being referred to (I was surprised that the service advisor didn't have these details without following-up with the mechanic). I realized on my way home from the dealership that the noise was still there, so I came back. I also realized by looking at a picture I had taken with my phone of the pamphlet that explained what the warranty covered, that every part of the air conditioning was covered, in which case the diagnostics and repairs should've been covered under said warranty. I asked for a refund, at which point the advisor called his support and confirmed that it was indeed covered. He also had his mechanic look at my chariot again, and advised that the A/C clutch would need to be replaced, and that they'd order one for me. I had to follow-up several times over the phone for a status update, and the last time I spoke to a service advisor (it wasn't the one I initially spoke to), I was told that there was another part aside from the A/C clutch that was ordered for my vehicle. When I came back to the dealership to get the A/C clutch replaced, I ended up speaking to the initial service advisor, who told me that there was nothing but the A/C clutch to be replaced. So that was now at least the second time that there was a miscommunication. After I had this part changed, I started getting phone calls from the dealership telling me that they were interested in having me trade my vehicle in for a new(er) Acura. I advised them that I had already traded my Acura vehicle in for a Honda, and expected that they'd stop harassing me for my business. However they are continuing to mail and call me, asking me to bring my Acura vehicle for a trade-in. All-in-all, this dealership seems to have some of the worst customer service that I've ever seen, so I'd avoid it like the plague.

I've given Barrie Honda multiple chances to get it right, but they have consistently failed. I…read moresuggest if you are out of warranty definetly go anywhere else in town or if you can make the trip to the dealer in Midland, my two and only experiances resulted in major incidents: Financial Disregard: I was charged a $200 'diagnostic fee' for an intermittent engine light. They found nothing, fixed nothing, and essentially told me to come back later--despite already taking my money. When the light returned, their technician wasn't even available for days and the issue was never resolved. Gross Misdiagnosis: They previously quoted me $300 to replace a 'cracked' washer fluid reservoir, claiming it was 'collision damage' not covered by warranty. I took the car to another dealership for a second opinion; they discovered the reservoir was perfectly fine. The leak was actually a loose sensor--a simple warranty fix. Abysmal Turnaround: It took nearly three months (June to September) for them to even schedule a follow-up for minor parts, whereas another Honda dealer had parts ready in two days. Management (Mr. Lamberti) has been made aware of these failures and the documentation from other dealerships proving their errors, yet there has been no meaningful follow-up. Save your time and money--go to a dealership that actually knows how to pick up a wrench and values its customers."

I went to my scheduled oil change appointment at Barrie Honda on 21 Feb 2026. The service itself…read morewas excellent, but I'm disappointed with the lack of transparency when I bought my car. I purchased it in September, and after only about five months I was told my transmission and brake fluids were already due. Before buying the vehicle, I was assured that all necessary fluids and checks would be completed since it was second-hand. For safety, I agreed to the service, but it's frustrating to deal with this so soon after purchase. While the service staff were great, this experience has lowered my confidence in Barrie Honda, and I don't feel comfortable recommending them due to this lack of clarity.

Greg is a leader for his team. The facilities and service are the best. Even have massages.read more

We have bought two vehicles from this location and done endless service here. Many of the…read moreassociates are great but I'm disappointed to say that the staff who did my oil change failed to put the cap back on at the end. If I wasn't careful it would have caused a big mess and possibly engine damage. This level of carelessness makes it hard for me to feel confident about servicing here.

Bullying tactics by sales and lack of communication from their finance department …read more I feel like my daughter (21) was manipulated and bullied by sales, as she had a absolute model of vehicle in mind to purchase . The finance department wouldn't answer any questions regarding my (60% of the cars cost) down payment towards my daughters car.

long story short, bought a used 2018 diesel Colorado, took a month to be able to pick up with…read moreminimal communication in between (only because I reached out every time). when I picked it up finally, I drove 30 minutes and the all the lights went on and went to a diesel crawl on the highway because of a sensor issue. had to wait more time to then pick it up again, which when I called was originally replied to with "I'm sorry we're closing soon". For all that I was comped with a free oil change *thanks *. Now I have the truck, book my oil change for the 4:30 time slot because I needed to drive in hour to get there from work. as I'm leaving I notice on gps I'm going to be late 10 minutes so I call and ask if that's ok, they say that's fine no big deal. I get up there to be told I'm too late and need to rebook. once I said that was ridiculous, the lady goes one sec, I'll ask, comes back and says "oh I'm sorry we didn't know it was diesel, we don't have the filter and the store is closed". I leave VERY unhappy, call Steve Moffatt and leave a voicemail saying to please return my call as he is the guy I dealt with in the beginning. No call. I advise people not to buy here, as they're very good at selling cars, but suck at everything else.

Disappointing Experience at Barrie VW - Would Not Recommend…read more I've had multiple disappointing experiences with Barrie Volkswagen, and after giving them several chances, it's clear that poor communication and a lack of accountability are recurring issues here. Most recently, I dropped my car off for a scheduled service appointment at 7:40 AM and placed the keys in the drop box, as their Google listing shows they open at 8:00 AM. What isn't made clear is that the service department actually opens at 7:30 AM -- a detail you only find by navigating through their website and clicking into the service section. By 1:00 PM, I still hadn't received any updates, so I called to ask about the status of my car. I was told that the keys were still in the drop box and that my vehicle hadn't even been looked at because they had already collected keys at 7:30. Since mine was dropped at 7:40, it was simply missed. When I asked why no one contacted me to let me know I'd missed the appointment, I was told, "We don't make missed appointment calls." Their only solution at that point was to look at the car immediately -- over five hours late -- with no accountability for the communication breakdown. Frustrated, I called the service manager to explain the situation and shared that my husband and I have had multiple experiences where the customer service has been terrible. Her response? "That's not a fair statement." There was no apology, no ownership, and no effort to understand my perspective. Instead of addressing the pattern of poor service, she dismissed my concerns outright. It was clear that customer feedback is not valued, and that service recovery is non-existent. In a previous visit, I brought my car in due to abnormal noises. I was offered a service, but it was not clearly explained, so I declined it. A few days later, I received a request for feedback, and I replied honestly -- stating that I had lost trust in their recommendations. I pointed out that the technician's own inspection video showed my brake pads were at 8mm and 9mm, which clearly did not require replacement. Only after I shared this feedback did someone respond with a long, detailed message clarifying that the service was not a brake replacement -- information that should have been communicated during the appointment, not after the fact in response to criticism. It's also worth noting that my vehicle is just over one year old with only 15,000 km, and I've already had to bring it in multiple times. That includes a recall, a reverse camera that stopped working after unrelated service, and most recently, the need to replace two wheel bearings. If this is any indication of how much maintenance this car is going to need, I'm thankful it's a lease -- and I'll be glad to hand it back at the end of the term. In short: Communication is inconsistent and unclear Customer feedback is not taken seriously Accountability is lacking And concerns are dismissed rather than addressed After several attempts to give Barrie VW the benefit of the doubt, I've lost trust in their ability to provide reliable, transparent, and respectful service. If you value professionalism and customer care, I strongly recommend looking elsewhere.

I want to give a huge thanks to Jackson and Shannon as they were amazing to deal with as I was…read morepurchasing my new car. Everyone there is great to talk to and very helpful

Hooman and Marty are the Best there, easy , straight shooters 10/10 purchase 3 in last 7 years…read morealways treated me and my family and friends Fabulous

The service at this location was magnificent and the manager couldn't have been more helpful in a…read moredifficult situation for the rental required. The vehicle was more than adequate and did the job as required, considering it snow heavily, most of the time, I had it; so it did more than an adequate job. Overall, I couldn't have been happier with my experience! Thank You to the staff at Bristol Car and Truck Rental!

From the owner: We Provide Ontario's Best Rental Experience…read more Bristol Rentals Ltd. has been offering car and truck rentals in the Greater Toronto Area since 1992. Owned by the Kesten family, it has fostered a reputation for honesty, integrity, customer service, and vehicle reliability. Originally a truck rental business, it expanded to add car rentals at many of its 13 operating locations, along with a full line of commercial and moving truck rentals, refrigerated trucks, trailers and passenger vans. Bristol is a neighbourhood vehicle rental supplier, serving local communities throughout the GTA. Our managers are long-term employees that are experienced, capable and friendly, and pride themselves on participating in their communities and getting to know their neighbours. We look forward to you driving with us, whatever your vehicle need.