James saves the day! On a Sunday (of course), our water heater decided to spring a leak. A BAD leak, as water was gushing out of the safety drain pipe onto our driveway. We shut off the water and realized that we needed help. Quick. Especially since even after shutting off the water and releasing the pressure on a dedicated hot water line in a sink, the water still kept coming. Called James, left a message with his answering service. He called me back in about 20 minutes! Unfortunately, though, he didn't have a water heater on hand on this particular Sunday, but he promised to be at our house by 8 AM on Monday morning. At 7:50 AM on Monday, James is here. Thank goodness! Not a quick job, since he had to replace not only the water heater, but a seal on the shut-off valve was defective and a seal on the hot water line wasn't working, either. He took care of everything - and I mean everything - expertly and efficiently. Hot water back up and running! Now, here's the unbelievable part: James had quoted us a cost for replacement of this water heater back in October of last year. He told us that the quote was good for 90 days. Obviously the 90 days was long gone, but James honored that quote and charged us the exact amount that he said he would back in October - not a nickel more. Wow! Highly recommend this local business. James does superb work, and communication is excellent. And he's very reasonable on cost, too! read more

Had to call James for an upstairs bathroom issue, and as usual, he responded very quickly and took care of our issue. We have used James numerous times over the past few years and would not consider any other plumbing company for our needs. He does what he says, priced fairly and just gives you old-fashioned good service. Hard to find nowadays! read more

Fantastic service! I found them by a Google search and after reading many great reviews I decided to give a call. James was very professional and polite. He checked our sewer line, then went straight to fixing our clogged sink. From scheduling to service day it was a great experience. We will definitely use them in the future. read more

On the phone and in person this company has a great attitude and friendly. Quick response and service. easily shares knowledge and process. The only plumber I ever need to call again! read more

My water heater had to be replaced and James came out quickly and replaced it. I wouldn't use any other plumber. I trust and really like James. If you have any plumbing problem call By The Book Plumbing and you will be glad that you did. He has done all kinds of plumbing work for me and my parents. Like I said, I wouldn't use anyone else. It is so nice to have someone I trust! read more

If I could give mores stars, I would. James was not only incredible professional and kind, but came to my house in an "emergency" situation within a few hours having never worked with us before. Our sewer line had backed up into our showers, and my husband was out of town, and I was home with my mother-in-law and our three week old baby. James came to the house and spent THREE HOURS trying to figure out the cause of the problem, including probing the lines and removing a toilet, only to find the problem was on the city's end. Even after investing all that time and energy when he could have been elsewhere, he ended up not charging us a cent because he couldn't fix the problem, and we were going to have to get the city out. AMAZING service. I will never call another plumber again! We also have old galvanized piping in our home, and he referred us to repiping specialists who are replacing those at a bargain price. HIGHLY RECOMMEND! read more

Really nice guy. Fixed my sink quickly & explained clearly what was going on. Prices were reasonable & I didn't feel like I was being cheated. I'll be using them again to replace my faucet. read more

I have a home warranty plan and I filed a claim on my tank water heater. Home warranty will only replace the tank with another tank. I did not like the company that Home warranty contracted. I was considering going tankless. I was referred to By The Book Plumbing. James arrived timely and was very detailed, informative, patient, and courteous (he put shoe covers on). Switching to tankless is way more complicated than I had thought. James was the only plumber to suggest installation of tankless on the outside as an option. None of the other plumbers mentioned it. He explained the pros and cons of tankless and gave me lots of information for me to make a better decision. Whether I will switch to tankless or not, I will definitely keep this company in mind for future plumbing needs. read more

James and By the Book Plumbing have earned the perfect score they have on Google and here, they're simply the best! The service is fantastic - they were on time, knowledgeable, and efficient. Their best quality is their customer service, and they are second to none. Trust the reviews, I can't recommend them enough. Thanks again, James! read more

James has always come to my rescue! This time I had an outside leak and he was able to come within a couple of hours. He fixed the leak and was on his way to his next call. He is VERY knowledgeable and professional. I would highly recommend his services for ANY plumbing problems that may occur (including replacing a water heater!). read more

I highly recommend James as your plumber. He was great at communicating, came on-time, and was extremely knowledgeable and professional. He inspected our problem at no cost and did some troubleshooting. Unfortunately due to the space constraints and live wires we found, James recommended an electrician and a different plumber to do the work due to special tooling required. I REALLY appreciated his honesty and hard work. James provided a long detailed list of the issue, recommendations for a plumber/electrician, and a thorough explanation of the repairs needed. James is honest, hard working, and an expert at what he does. I will be calling him again in the future! read more

I called By The Book Plumbing based on recommendations from neighbors. I had called other plumbers only to be told appointments were weeks out. James (owner) was able to make an appointment within 2 days! The guys were professional and I'm happy with the work. I'm definitely using them again, good customer service is getting harder to find these days. read more