Butte had installed the subdivision fencing years prior and it was very poorly done, at least on my property (see pics). I contacted Butte sometime in 2017 about this and we more or less agreed to postpone any warranty work until after our home was built. After we moved into our newly built home, I contacted Butte to install fencing along the one remaining side of our property along with a few gates. Braeden (sales guy) was easy to work with and the install went well and was done on the promised date. Most of the work was well done but there were exceptions (as there can be with almost any job, again, see pics). The important thing is how they are dealt with by the company.
I had been given the warranty guy's contact info and called and sent emails to both him and Braeden that went unanswered for months, even after numerous attempts. Further, our HOA has been trying to get Butte to do warranty work on the fencing in the subdivision for quite a long time to no avail.
After I wrote a Google review giving them a poor rating for their follow thru, within 24 hours they contacted me to ask me to take down the review. I did and said I'd wait until after the warranty work was complete to post a modified review. They agreed to come out and review the work and that they would like to wait until they were out to do warranty work in the subdivision to take care of these issues to which I agreed. The original schedule for this work was November 2019. I met with their warranty guy not too long after this and pointed out the issues. He agreed at that time that they'd address ALL of them. Part of that discussion included raising the newest fencing as it was too low. During install, the guys doing the work said they placed it high enough to ensure it would be at the proper height after sod installation. After sod install however, it was too low.
About 6 weeks later, Braeden called to go over the work, which by the way had slipped to December 4. He went over the work and I explained that there were other things their warranty guy had agreed to that was not on his list. He agreed to come out and look.
Today, Braeden and his warranty guy came out. First thing.. work is now delayed past December. I agreed that the fence they had originally said they would raise was OK as it was, however the gate on that side seemed too low. I expect after about 2 years as the level of the ground rises (as it always does over time), the gate would no longer open, but I agreed to the "wait and see" approach on that too. I then pointed out that the gate was sagging (it's a wide gate) and pulling a fence post over with it. The warranty guy started to get defensive, but all agreed again to a wait and see. It was only slight at this time and not a visual or functional issue but would be if it sagged further. They reluctantly agreed that if it DID tilt the post, they would pull the post and replace it. For some reason, they didn't want to do the simple task of placing a brace on the fence to prevent the issue (a low $ and quick fix).
We then discussed a double gate on a privacy fence which was saggin and the posts were unlevel. The warranty guy got even more defensive, even combative.. I actually thought that he might become physically aggressive (he outweighs me by at least 80 lbs). I asked him to leave my property. He refused. Braeden asked him to leave as well. He again refused. Braeden remained calm but this guy was not going to leave. His body language, attitude and language clearly indicated he wanted a physical altercation.
So net recommendation is.. if you don't mind poor warranty service and changing promises on warranty work, and if you relish the possibility of a physical confrontation with the warranty manager, then this is the company for you. It's sad because they make a nice product. I have recordings of all calls and on-site discussions in the event there is any debate by Butte on the accuracy of this review read more