we have been very pleased with the service we have received from American Water and Plumbing. We…read morehad a service call completed and they have also installed a soft water system . Very easy company to do business with.

we moved to Ohio just over 6 months ago and American Water and plumbing are the only plumbers we…read morehave used and we will continue to use them. American did the plumbing in our new construction home and we have since had them install a new water softening system. American Water and Plumbing have been very responsive to any questions or concerns. very pleased Mike O

Mr. Rooter - We were very pleased with everything they did for us. Quick to come out and finish…read morethe job with great quality of work. They cleaned up after they were finished and it was just like they were never there working. We will use them again for sure. All the employees were super that we spoke with. Great company!!

After hours draining clean out. On time. Very expensive. They don't give you an estimate until they…read moreget there. Simple kitchen drain clean out. Better to wait until next day.

Had a great experience with Mike and Ethan. Very informative throughout the entire process - you…read morecan tell they both are experienced and take pride in what they do. They believe in their product and take time to educate you on the investment that you are purchasing. I am so glad that we selected Ohio Valley Pure Water for our water softener and home filtration. We had a great experience and have noticed a huge difference in our water quality after installation. Really appreciate the friendly, professional service and look forward to doing future maintenance and possible RO service with them in the future.

This was a bad investment on my part. They over filtered my home. their prices are so OVERPRICED…read more warning

I purchased a water softener at Home Depot and it was defective. Called Royal and less than 24…read morehours later they were here to repair it. Perry the owner did the work and had it repaired quickly. Very courteous and professional. Perry is a Veteran and I support our veterans when I can. Please support a Vet. I will definitely recommend Royal to friends and family. We are customers for life.

Perry and his partner visited my home to do a sales pitch. The plugged in their demonstration…read moreequipment which promptly the outlet! They plugged it into another outlet and that one stopped working as well! We had to call an electrician to replace the outlets. Perry offered $250 off a water softener or a check to cover the cost. The electrician only cost $123, so I submitted the paid invoice to Perry for reimbursement of just $123. He now refuses to reimburse me for the damage he caused!!! Perry is a liar, has deceptive business practices, and YOU SHOULD NOT LET HIM IN YOUR HOUSE! HE WILL DAMAGE YOUR HOME AND REFUSE TO FIX IT!

Very friendly service and super helpful. The gentleman that helped me (possibly the owner?) helped…read moreme carry all the water to my car without me even asking! Chivalry isn't dead here! Are you getting that at Home Depot? I think not. They look at you like a hindrance when you ask to exchange the jugs. We'll definitely be back.

From the owner: Water Treatment…read more Products: Water Softener Bottled Water Drinking Water Systems Pool and Spa Chemicals Services: Water Softener Service Water and Salt Delivery Pool and Spa Chemical Delivery Brands: Clack Location Facts: Corner of Stone and Harrison

We have been receiving 5 gallon jugs of distilled water for a few years. I put a new jug into the…read moredistribution machine yesterday. This morning - Friday- I was getting a glass of water and found a dead fish in the jug. They won't come until Monday...and we had to fuss about getting a new distribution machine. They will not guarantee a time. The customer svc rep did not believe the fish existed.

Absolute nightmare!…read more Ive been paying for service for over a year. The device hasn't worked this whole time- I have called monthly to request service, every time they tell me it's working and it isn't. Finally they fixed it (the one person with actual training and skills) and it broke again shortly after. I have yet to actually enjoy soft water since I started paying for the program. They offered to wave my fee for the next 4 months, BUT INSTEAD they CHARGED me for 4 months EXTRA by mistake!!! All I got was a "woopsie, that person is on vacation" That was 20 DAYS AGO- still has not been refunded for the inappropriate charge. I leave voicemails every day. Every day they say they will contact me back that day and they do not. This is awful. ITS STILL NOT WORKING! I DEFINETLY DONT FEEL GOOD ABOUT THIS.

We are always pleased with our service. And Jimmy he's always friendly, fast and sufficient!!read more

INCORRECT FALSE BILLING WITH HORRIBLE CUSTOMER SERVICE AND REFUSAL TO REMEDY:…read more I'd like to start by stating that we are a small dental office and have been using Aqua Falls for years, which became assumed by Culligan. We have worked with them combined for over ten years. We utilize them for a water cooler rental, 5-gallon jugs, and distilled water for autoclaves. Service has been OK until recent when account inquiries were made over faulty/incorrect billing. I have honestly NEVER dealt with the extreme rudeness and lack of resolve as I have in dealing with Karen over two phone calls myself and one with my front desk team member. I initially inquired because we noted we had a monthly bill of $8.15 for a "3 BURNER POUROVER" per statement. My coworker called to inquire, and was advised that it was a coffee pot/service and we have been billed since 10/1/2017 (it is now 2026)! We do not have the coffee pot on hand, never did, and I assume it is a large commercial 3-pot setup. We have 8 employees max daily and do not even have a need for a coffee pot aside from our rarely-utilized Keurig in the office. Additionally, no other service, coffee, etc has ever been offered for the 3 BURNER POUROVER. It is partially my fault for not seeing the bill as we have been on autopay, but there has been no resolve with Culligan. When I spoke to Karen about the item and told her that we do not have the item and never did, she stated "well it says here you do!" in an abrasive fashion. I initially thought that it was a billing error that could easily be resolved. She did state that she would inquire about it and call back but never did follow-up after waiting approximately one week. When I called back to follow-up she again stated that "it says you have it, and you can do a buy-out for $50 if you don't want it". I again reiterated that we did not receive the item and have never had it in possession but Karen would not remedy the issue and refused to change her status on the issue. Doing the quick math we are well over $700 for a larger commercial coffee service that is fraudulent billing for an item that we do not have, and the refusal to address the matter and resolve. I may be doing a chargeback at this time since no resolve as well. Long story short, I would avoid Culligan. In speaking with other medical professionals that had their service prior, many have switched due to poor service as well. We have been a client for over ten years but have now moved to Alpine due to Karen's incompetence and lack of service. As a business owner myself I am appalled at how this was handled. I have filed a complaint with BBB, left a review on Google, and will be sure to let anyone in the market know of our experience.