Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was super helpful from start to finish. He came promptly, got me a quote immediately and…read morestarted the work right away. He was professional and offered great suggestions to assist my elderly parent with their shower conversion with grab bars. I am very happy with the work Ricky did and will recommend him to my family members and friends who need plumbing work done. Plus, he's just a really nice guy who was very kind and patient during a very stressful time for my family. And, his bid was very reasonable.

Mr. Rooter - We were very pleased with everything they did for us. Quick to come out and finish…read morethe job with great quality of work. They cleaned up after they were finished and it was just like they were never there working. We will use them again for sure. All the employees were super that we spoke with. Great company!!

After hours draining clean out. On time. Very expensive. They don't give you an estimate until they…read moreget there. Simple kitchen drain clean out. Better to wait until next day.

I had a clogged main drain and none of my toilets or sinks worked. I called a few companies but no…read moreone could come out till the following day, which is out of the question. Toto-rooter came out quickly( within an hour) fixed the problem, and cleaned up afterwards. The plumber who did the work was very professional and knowledgeable. I definitely appreciated the extra effort.

Quick, friendly, and made sure everything was done right! They were very easy to work with and were…read morevery reliable!

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Our AC suddenly stopped cooling. We reached out to Quality and Anthony responded quickly. He came…read moreout the day and quickly diagnosed the issue and repaired costs. By the beginning of the next week the parts were delivered and repairs were done quickly. Anthony was very professional and kept us updated. We definitely will use Quality again.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Booked an emergency service with no time appointment. After phone call received a text stating they…read morewould be there between 6-8. Called the number from text at 8:30 to find out where they were and the automated system failed to connect me with a person, but tried to send me to the business hour office phone. Called again 30-45 mins later and demanded the prompter give me someone. He answers and tells me I should have never received a text message with a window. I said well I did and you guys didn't meet that expectation. I demanded the first appointment in the morning so I did not risk missing a second day of work waiting on them. He would not guarantee that so I canceled with them. I will find someone that can live up to their promises.

Leaks in underground waterline were located and repaired in a timely manner. I would use them…read moreagain.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

They went above and beyond in providing exceptional service. They quickly identified and fixed a…read moresignificant plumbing issue. They provided a detailed description of what was needed and how it was corrected. This allowed me to be fully reimbursed by the builder who caused the problem,

I would was pleased that Pembroke Plumbing could provide their service in the time frame needed…read more The two workers were courteous and completed the work within an hour. My only disappointment was the higher than expected price.

I highly recommend Professional Plumbing Services for anyone looking for a good plumber at very…read morereasonable prices. Joe showed up right on time as scheduled took care of the faucet install in just a little over an hour, cleaned up and did a perfect job. He was very friendly and knowledgeable, and his rates were fantastic, compared to some of the larger plumbing companies like Roto-Rooter and Help. If you live in the mason or West Chester or surrounding areas, please give Joe a call. He will be very happy with the results!

I would highly recommend the use of Professional Plumbing Services based on their knowledge,…read moreHONESTY, and professionalism. I had my water heater break down, they were able to be at my home in 20 minutes, and within an hour my water heater was repaired and ready to go. The employees were courteous and a complete pleasure to have in my home. Without a doubt, if something goes wrong again I will be giving them a call.