I was at the location at 660 Pennsylvania Avenue. Everyone was incredibly nice and knowledgeable…read more Dr. Sophie Ali is a genius.

Great service. I had an old pair of Oliver Peoples sunglasses and one of the nosepads tore. I…read morestopped into Georgetown Opticians at the wharf. Without hesitation, they said they could help. They not only replaced the broken nosepad, they replaced both, they tightened the screws on the arms, and they cleaned everything. The sunglasses looked like new. When I asked how much, they said they were happy to help. There was no charge. Highly recommended. I'll be buying my next pair of glasses from Georgetown Opticians.

I went to the location at 2460 Market Street NE Washington, DC 20018. The customer service is…read morehorrific. I had an appointment on 12/30 at 2:00 pm. I arrive at 1:55 pm. The lady said she would be right with me. I sat down for 15 mins then I asked her am I suppose to check in. She looks me up in the computer and sees I have a 2:00 pm appointment. She says the doctor is behind, he's with his 12:45 pm appointment. Of course things happen, but why no one had the decency to give me a call? Why she allowed me to sit for 15 mins before checking to see the Time of my appointment while knowing he is behind schedule? All in all, do not go to this location. They are ghetto, disgustingly unprofessional, does not respect their customer's time and has poor time management. I'm only giving them 1 star because yelp will not allow me to give a 0.

Amazing Staff that offers world class customer service from the minute you enter until you depart…read more The Optometrist is very professional and. knowledgeable in his field.

Not sure when exactly this location opened, but it's a welcome addition to the neighborhood. I…read morewasn't able to catch everyone's name, but literally every single person that I encountered here was so friendly. Dr. Jeremy Dunn is great - super engaging and conversational. He really made me feel both welcome and comfortable. It was so easy to sign up for an appointment online, and they were able to check my benefits and let me know whatever out of pocket costs I may have. I never felt as though they were trying to obnxiously upsell me on any products or services, which made my experience that much better. I can't recommend this place enough, and it's infinitely better than any other MyEyeDr locations I've visited in this area.

Had a wonderful experience working with Bianca, Manny, and Kevin (the manager) at this location…read more They each provided great input and suggestions while I debated on what frames to get. While my original frames didn't land up working out, Kevin was quick to assist me in exchanging it for a frame that was better suited for my face and high prescription. Every time my husband and I have come in, the staff has always been very welcoming and personable. Glad to have such a great staff so close by!

After realizing I left only my glasses case out of state, I searched all stores in IAD to realize…read morethey only sell Rx frames and sunglasses (no eyeglass cases). I saw Warby Parker at the Amtrak station and thought asking the store associate for cases wouldn't hurt. To my surprise, the associate (who was stationed at the desk on Friday, June 27), saw me, related to the struggle of leaving something valuable behind and offered me an extra glasses case at no charge. Based on this excellent customer service, I'll highly consider returning to this store to buy frames if prescribed to buy again in the future. Thank you :)

I want to give a shout-out to Shana for her professional and courteous service this evening. I…read moremanaged to sit on my glasses and suffered a distorted vision all day at work. I dropped by the store after work. Shana expertly bent them back into shape in just a few mins and professionally cleaned them. She also took the opportunity to share a helpful informercial on Warby's advantages. I will definitely be returning there when I need a new pair of glasses.

I needed to see a eye dr and everywhere I called was booked until October that was to long for me…read more... I made my appointment and the next day thet saw me... now that was amazing

Dr. Thu Tran is extremely helpful! DC store is busy and has a great turnover rate. I had the…read morepleasure of getting my eyes checked by her this time and it was a pleasure experience as compared to previous doctors! The front staff members are also very helpful and friendly. Parking can be challenging but expected given the location.

This retinal screening is a scam! Typically speaking, an employee will perform the basic eye exam,…read morebut when it comes down to performing the retinal screening the real optometrist will then administer this portion of the visit. This exam is NOT explained and/or expected when the time comes for checking out. This is the second time that we had to pay for this fee. My daughter walked out without knowing how she ended up with a bill. We paid 39 dollars but a word of caution that this part of visit is not covered. We didn't learn anything new from it.

Writing this review before even coming for my eye exam because customer service has been that bad…read more Made two appointments at this location several weeks ago for my husband and I. Four days before our appointments, I received a call from the office that my appointment needed to be rescheduled. When I called, Teyanna (not sure about the spelling), informed me that they booked multiple people in my appointment slot and asked if I could switch from an afternoon appointment to 8:40 in the morning. I said no as I had booked my husband and I two appointments around the same time so we could be there to pick out lenses together. She then rudely hung up on me. The next day I received an email from My Eye Dr that my appointment had been rescheduled to another time at a different location. Confused, I called back and believe was connected to Teyanna again. She told me that they did not reschedule me and I now had an appointment at both places. When I asked to speak with a manager, she just repeated herself. And when I asked again - clarifying that I just wanted to speak with someone who had more knowledge on it then her - she abruptly put me on hold. The manager was nice enough but the experience has been soiled by one person.

Tried again and much better this time around! Emily was my in-person tech and Digna my virtual tech…read moreand Dr. Z - all great! Just wish this place had a bathroom! Updating my review.

I've come into this location several times for adjustments and each experience was a delight…read more The team does a great job with acknowledging customers as they come in. On both occasions, I stopped by on the weekend and was able to get my glasses adjusted in less than 20 minutes. And each technician was very kind. On this particular day I was assisted my Emma/Emily and she was fantastic. P.S. I've been to several Warby Parker locations and each time the customer service is fantastic. Shout out out to your recruitment team committed to hiring individuals with a dedication your brand

Stopped by to use my paid for warranty to fix my kids glasses. Per the employee, the store manager…read moredoes not honor the warranty if the glasses were purchased at a different location. This is National chain whose website instructs customers to "Bring your broken frames or glasses into any MyEyeDr. location for an evaluation." I was told to go the original store of purchase to have the warranty honored. Won't be going here again.

Just finished an examination and consultation and it was an amazing experience. All of the staff…read moreand our doctor were extremely knowledgeable, courtesy, understanding, patient, and professional! The weather outside maybe heated and harassing, but they were cool as cucumbers...sorry, I had to :)