Shawn was very responsive when I requested a quote through Yelp. They ended up being able to come…read moreout the very next day to take a look. The inspection and pest identification were free and the technician that came (Eric) was super helpful in explaining where our pests came from and what types of household pest control were useful. Ultimately, we did decide to purchase a one-time spray. I expected this to take place on another day, but Eric went to his vehicle and immediately sprayed! 24 hrs later, we have seen a significant reduction in pests. I am impressed with the communication and speed at which this company resolves issues. Additionally, I was told that there was a 30-day "guarantee" that if the infestation was not resolved, Key Pest would return to spray again. This is a great benefit if you have a persistent pest issue!

I had to call Key Pest Control for a yellow jacket nest on the porch. I called on a weekend,…read moreexpecting to leave a message and them to call me back the next business day. Instead, they called me back within minutes and scheduled an appointment to visit on Monday. What incredible customer service!! They easily handled the yellow jackets and didn't even charge us for it. Wow! These folks go above and BEYOND in terms of customer service :)

Art and Todd are amazing! Super polite and 100% professional. They're extremely knowledgeable as…read morewell as efficient in reaching their goals!! Plus they have a payment setup that has been so convenient for my family the past few years. No buzzing, stinging insects near our home which is so great because we like to cook out exactly where they try to create their nests. I can't say enough great things about them! I'll never try a different pest control company again. I've never witnessed faster response time (on anything I ask for).

I've used Arterix Pest Control a few times over the years, and they've been consistently easy to…read morework with. Our household includes someone with a wasp allergy, so while I try to live peacefully with all of nature, we sometimes need professional help. This year we found a yellow jacket nest in our exterior wall right next to our door. Arterix was incredibly fast and responsive, and scheduling was easy: just a few text messages and everything was set. Our technician, Chance, was friendly, efficient, and polite, and the whole visit took only a few minutes. He showed up within the scheduled time window and let us know when he was 15 minutes away. That's been my experience every time. Whenever we've had a pest issue, they respond and schedule within minutes. We've also appreciated their guarantee, which we used last year with a European hornet nest. When needed, they came out again without issue. Highly recommend, especially if you have a safety concern like a stinging insect allergy and need quick, reliable service.

The stinging spawns of satan have been eliminated! What's not to like. Without hesitation the tech…read morecrawled under my deck to locate the nest and added treatment. Literally took a day and they were gone. As added benefit we also had an ant problem. They are gone as well. The tech was fast, professional and results are the results!

We're very pleased with Potomac Pest and Termite Control. We had squirrels push through a soffit…read moreand call it home. (I videoed at least six adolescents going in there.) Potomac Pest Control were quick to respond and John came out and accessed the area and explained exactly what would happen next, including pricing. The next week they came out and the squirrels had left. It was a weird situation but they were young squirrels and most likely jumped from the roof. John climbed a ladder onto the roof and determined they were in fact gone, then he sealed the soffit and charged us accordingly. I would highly recommend this company. Grateful for this issue to be s

Orkin is very responsive, which I greatly appreciate. The best part about Orkin is Dawn Landagora…read more She is an amazing tech!

I strongly recommend staying away from Orkin…read more The Customer Service Specialist I dealt with was dishonest and cannot be trusted. Information was misrepresented, promises were made and not honored, and when questioned, the story changed. That alone is enough reason to look elsewhere. The exterminators were just as problematic. They were pushy, intrusive, and did not respect boundaries once on the property. Their approach felt aggressive rather than professional, and I was made uncomfortable by how forceful they were about access and services. This company does not respect customers, does not communicate honestly, and creates more frustration than solutions. There are far better pest control options in Carroll County that operate with integrity and basic respect.

Mark gives awesome service. He is reliable and honest. I have a bad experience with a local pest…read morecompany not being honest about treating my home and I am very happy with Twin Arch Pest Solutions and would recommend them to anyone.

I tried out Twin Arch pest solutions when I had a wasp problem several months ago, since I wanted…read moreto support local businesses. Mark came out looked into the problem and sprayed everywhere and I haven't had a problem since. He was very friendly and seemed like he knew what he was doing. So I am contacting him for a new problem with ants:)

AMAZING AMAZING AMAZING My grandmother had a yellow jacket…read moreinfestation within her siding Mr. Ryan came and ripped those suckers a new one he was very professional and knowledgeable he sprayed them down and the very next day you could tell a huge difference this is the man you want for knowledgeable and honest help for your pest and wildlife couldn't of asked for more THANK YOU AGAIN!

Had momma squirrel with babies up in the soffit over my porch. They caught to momma and the babies…read moreto relocate them. Made me very happy!

Orrin is the absolute worst company. I discontinued my service in August when I scheduled service…read moreappointment and no one showed up. I spoke to my technician's supervisor and learned that Karen had not been doing her job at all. She was supposed to be spraying indoors and outdoors each time she came. She only sprayed once in a year. I discontinued my service immediately as it was worthless. Today, five months later, Karen calls to tell me my credit card has been declined!!! How dare they think I should pay them when I clearly discontinued service in July!! I tried to call back to speak to a supervisor, but of course, no answer or answering machine. This company is a fraud, stay away from them.

Waste of money! Been trying to cancel for months and they keep charging me. DO NOT trust this…read morecompany!!!

BioTech has been servicing our unit and our building for years. They've always provided a fantastic…read moreservice, I couldn't be happier with them. My favorite experience involved a pesky mouse problem we had in our kitchen...a lesser exterminator probably would have just kept putting down more traps and more poison. BioTech explained that you can and should seal off your kitchen so there are no holes large enough for a mouse to enter. They did this, but we kept seeing the mouse. They kept coming back (probably 5-6 times) at no extra charge, each time searching and finding an additional entry point. Eventually, they got them all, and we've never had a mouse since! Thanks, BioTech!

Have used BioTech for just over a year, and told them today not to come back. The main problem is…read moretheir complete disorganization. I think they may have canceled or rescheduled more appointments than they actually showed up for. Today was typical: a few months ago they told me they would come today between 10 and 12. I got an email yesterday confirming my appointment for today -- between 2 and 4. In the end it didn't matter because no one showed up. I texted them around 4:30 and about 20 minutes later they called and said that their technician would be late (yes: obviously, since he was already late). So now I went on ChatGPT and it looked at their invoice and explained exactly what DIY stuff I would need every 3-4 months to easily do exactly what I was paying BioTech to do, at one-tenth the price.

Mike gives me the best customer service He is always on…read moretime, pleasant and always solves my problem "He a rock star"

My husband saw a mouse one night while watching the game. I am TERRIFIED of rodents. He set traps…read moreand we cleaned everything but I couldn't relax so I called. They sent someone out next day. Hunter was incredibly thorough (pulled out appliances and sealed a hole he found), respectful (everything went back into where he found it and he put on shoe covers before coming in), and nice. He was very knowledgeable and explained what he was doing and information about mice in general. He just left from our two week follow up and the mouse was caught. He once again looked for activity in all the areas he had set traps, took all the appliances out and put them back again and explained what he thought had occurred. Overall excellent service and incredibly well done! If we need them again they're our top choice!