I haven't met anyone here in person, but Sophia has exceeded anyone's definition of customer…read moreservice. She is genuinely interested in helping me find a bike that fits my age, mobility issues, and budget. (I think there's still a chance she's a bot.) But she seems to care about my needs and texted late Saturday she early Sunday. Who does that? I drove nearly an hour to get to some powersports place on the other side of the metroplex yesterday. Those people couldn't tell me anything. They knew what I wanted before I left home and still didn't have answers when I got there. (I was a tough question: "what's the out the door price on a as particular motorcycle"?) Second girl went to the office to get the information. She was still there when we gave up waiting and left. I have great confidence that Sophia would quickly find out whatever information I needed. Heck, she's provided insight to motorcycles I've looked at at other dealers. This place has unbeatable customer service before you ever get there.

This only applies to the service department. I called them on Thursday to see if the "first come…read morefirst served" deal was still on starting at 9am and a friendly female assured me that it was. I showed up at 8am with wifey's Buddy 125 with a flat for repair. Cameron came out and first asked me if I could pick it up Tuesday or Wednesday since they didn't have a tech to mount the new tire. I explained that I already called and she needed the bike that night for our monthly club ride. Cameron then explained he should have it done by 2pm and it would cost $95 (i supplied the new tire). 2 hours later Cameron called and said now the price would be $165 because they had to remove an exhaust part. I said yes because we needed the bike back for our planned ride. Mind you, Moxie Scooters in Grapevine said they could do the exact same job for $60 dollars but it was too far away to get the bike there on such short notice. I called later to speak with management and they agreed to honor the $95 price but no real plausible explanation for the sudden price increase. She said they had techs with circumstances that kept them away from work at times and I guess customers just have to bear with them. Anyway, when we picked up the bike Cameron said the work did not take as long as he thought so HE bumped the price back down to $95.... the whole thing sounded very shady. I bought BOTH our bikes there but just can't trust them anymore. Moxie Scooters in Grapvine has given us awesome service and that is where both our scooters will go from now on. The Saturday claim of "first come first served" is highly questionable... not the first time we had this sort of issue. After wanting to charge me almost 3 times what Moxie would charge me simply to mount a tire, no more. Can't take our bikes for maintenance to a place we simply don't trust. Respone to GM: 1. I doubt your tecs are almost 3 times better trained or have almost 3 times the expertise than John and his crew at Moxie based on Cameron's attempt to bilk me for $165 to mount a Buddy tire when Moxie qouted me $60 for the exact same job. 2. If you are going to promote "first come first served" on Saturday well you better have the tecs there that can do the work. Customers really don't care about the excuses just like you would not care if a vender or customer skipped payment and then just gave you excuses. Those whose bikes are their only form of transport may really be counting on that Saturday to get to work Monday morning. 3. Had it not been for your intervention I have zero doubt Cameron would have stuck my wife with a $165 bill for changing a tire.... we were stuck and at his mercy. 4. At our group ride two different newbies asked where we do service.....I completely filled them in. This debacle was a topic of discussion with a number of riders. Scooters are probably small potatoes for you guys but word does get around. It's nothing personal... you're sweet and all there are always nice. But we've spent thousands in your store on bikes and service.... you better take good care of those folks because when the leave they won't be back and they will relay their bad experiences to all who will listen.

Really a great experience with this dealership. Everyone on the staff was helpful and professional,…read morenever once acting in a traditional "salesman". I have purchased many motorcycles over the years but this was, by far, the best experience I have had. Highly recommended.

After shopping around for a while in search of my dream bike I stumbled upon this gem! Great bike…read moreselection and they had the bike I wanted. A 2025 GSA. It appears all the guys in there are GS enthusiasts so we're super knowledgeable. I met Steven as I was wondering around, he wanted to know if I needed help or had any questions. Super low pressure. So took this bike for a ride and fell in love with it. I wasn't able to purchase that day so I put alittle money to hold the bike. When I was ready to buy he sent the app and by the time I got there it was all ready to go. We were able to work out a deal and the rest is history. Here is the really cool part! I felt really welcome, he talked about riding and everything in between. These guys are not salesmen they are enthusiasts! I can't stand sales people but every single guy I met in the store is happy saddle up and ride with! Knowledgeable, friendly and real. I never once got any pressure to close a deal just to find the right bike and make sure I was over informed and fully prepared! Steven kinda ruined every motorbike sales guy for me! Finance manager Cole was awesome! His big thing was making sure we left happy, if we could get a deal fantastic but again his love of the bike and brand as well as integrity for his work and company shone through. He was efficient and did his best to work the best deal he could for me. Peter a fellow Brit and Jess in the clothing and accessories department were fantastic offering lots of options for new gear and made sure I got everything I needed and it was the right product. All in all forget your salesy Harley Indian or what ever else, go check these guys out! Cannot recommend highly enough!

Picked up the third Motir Cycle from these folks. Been doing business with them since 1997…read more Everyone here was a delight to meet and befriend. Special Thanks to Cole and Randy in helping me with my third BMW Motor Cycle. The R1200RT is a fine Motor Cycle and will be enjoyed for many years to come.

Good Service Dept. Team is knowledgable about the products. When I go through Dallas I would…read morestop by again.

It is very hard to get Vespa parts…read more Wait times at 4 to 6 months are not uncommon. This is something you have to deal with if you wanna Vespa like I do.

FRIENDLY, AVAILABLE, AND QUICK! They were also knowledgeable and proceeded to make sure my inquires…read moreabout helmets, and gear were answered. Ethan pulled the ladder and got helmets off the top shelf for me for me to try. I was so static I came back the next day and bought another helmet. I've been to a few cycle gears and this one is a stand out. Alex rang me out and helped me sign up for a RPM to save 10% on my purchase! It worked out really good. I own on coming back because I need a new tire on my bike and they mount tires here. I'm so excited to be a part of the local community here.

Cycle Gear Plano is great overall but their front desk staff tends to be overwhelmed with customers…read moreand can struggle to juggle them or respond to online pickup orders, but when you have their attention, they are very helpful and knowledgeable. I try to order online when possible and ship to home but it's fun to go in the store and look around.

Absolutely terrible experience at Maxim Honda. We walked into the dealership and were never even…read moregreeted by staff. After finally speaking with someone, we agreed on an out-the-door price for the bikes. Later that same day when we came back to finalize everything, they suddenly changed the price and tried to charge more than what was originally agreed on. To make things worse, we were told the bikes would be fully built and ready when we returned, but when we got there they still weren't even prepared. After trying to calmly talk to the salesman about the situation and asking to speak with a manager, the salesman became extremely unprofessional, started cussing at us, and told us to leave the store. Completely unacceptable customer service and very disappointing experience overall. I would not recommend doing business here if you expect honesty, professionalism, or respect.

The sales staff was helpful and reasonably knowledgeable. Since the sale, they have been helpful…read moreas I work to sort out other interests. Bonus points there and ones I do not give lightly. Finance should work on knowing their product range better and quit being so pushy things NOT what the customer asked for. Hardly unique so - no surprises there. It's so common today I don't even hold it against them. The service staff is not pro-active. Their shop missed an obvious (tho non critical) item, and I felt like they blew it off as a triviality. I won't be back for service or warranty work. I would consider buying again if the deal was right. I don't say that lightly.

You can trust your machine with this man, nobody out here does honest work like Jeff anymore. He…read moredoesnt play around and gets straight to business. Straight forward fair pricing

DO NOT USE! He had my bike forever and would not communicate! he damaged my bike and did not fix…read moreit. horrible business! would put 0 stars if I could!

Cadillac with my salesman you were so friendly brought a bike down from another dealership even…read morethough when I seen it I didn't like it I wanted to change bikes he made it happen without a problem tires was worn you put two new tires on it he made everything right the lady that did our finance and paper she was awesome also I can't remember her name I would definitely recommend them to anybody that was the best experience of buying a motorcycle I've ever had

I've been searching for a Yamaha Niken and even had paid for it from another dealer (that turns out…read morethey "lost" it) I was a bit skeptical trying another dealer but based off the great reviews I called up Dream Machines of Texas, talked to Cadillac and it was one of the simple transactions I've done. No bs, just straight up gave me the out the door price (others might try to get you to go to the shop to talk "numbers") but not this place. Very professional, I put in my deposit to hold the bike and the rest were smooth. What's nice about this place is they even have a 3rd party shipper (for extra fee of course) and get this delivered to my door. Thank you Cadillac and everyone else involved in making this happen.