We have used Bussanmas before and they have always been professional and priced fairly. Today I called on a Sunday morning because the heater wasn't working and it was 17 degrees outside. Within an hour and a half the technician arrived, fixed the furnace and was gone. Outstanding response, excellent service and fair price. Highly recommend. read more

Don't waste your time with this company. It will take them at least 3 trips to get your AC unit fixed. My technician is here now to install the part that took a week to get...apparently they have never heard of overnight delivery? I tried to talk to my technician and could barely speak to me. Take your business to Golden Rule or Service Legends. read more

I have been fighting Bussanmas Heating and Cooling for over 4 years on the reason why my AC can't keep up on hot days. They have never been able to diagnose the problem, "maybe too many windows?" was one of the responses I got a few years back. This Summer, the owner, Brian Bussanmas finally told me that the system they installed was too small for my house and should have been twice the size. My builder selected them as their HVAC installer...and of course, it is their fault that the system isn't bigger. As professionals in their industry, you would think that they would be able to install a system appropriately sized for the house they are working on. If you or your builder are considering using Bussanmas Heating and Cooling, I would HIGHLY recommend finding another vendor...unless you like being uncomfortable in your home and ignored when you ask for help. read more

I had them out to give me a bid on a new furnace and moving it to another location in the basement for a home I just purchased. I was given a 4 hour arrival window which I felt was annoying because the other people I had out for bids gave me an exact time and then arrived at that time. The guy who came out, was polite but clearly thought I was stupid and had deep pockets. He told me that I should replace all the ductwork for the heat runs because this house because this home was really dirty and stinky and I didn't want it smelling up the whole house when I turned the heat back on. Then he told me what kind of furnace he was putting in. I asked what size it was. I never got an answer after 3 attempts. I'm not sure that he knew. He just spoke over my head using terms I didn't know. When he left, I felt pretty sure that he was quoting me a furnace larger and more expensive than I needed for the size of the home. I was told I would have a quote the following Tuesday. I am still waiting and it has been over 3 months. I gave them my email and they already had my phone. If they sent a bid, I did not receive it and no one ever followed up. That pretty much told me everything I needed to know. That one action said I was not important and I would not be taken care of if I hired them. They didn't want my business enough to follow up and make sure I got it and to see if I had any questions. I went with Bendon Indianola Mechanical. They did everything they said they would at the time they said they would and for a very fair price. read more

Very poor service. Don't trust them to repair geothermal units. We requested a service call to my parents home as the AC was not working. Tech arrived, ordered a part, returned a few days later to install and didn't fix the problem. Tech left the old part "in case the new part didn't fix the issue". Received a bill for nearly $1000. Have written letters and called to ask for discount from the bill. Was told "the bill stands" and was not able to talk to the owner. Taking advantage of senior citizens... Called another company to repair and they were able to do it easily at a fraction of the cost of Bussanmas. Confirmed the replaced part was not needed. read more

This company is horrible. They say one thing and do another. We were told we would receive a refund for unused service agrement but then tbey decided to charge us for service calls and reduced the amount dramatically. They had to come out 2 additional times because they never fixed the problem originally. We had to call another HVAC company to come and fix the problem. They said our unit was filthy even though that company had been out for an a/c check less than a month before and we had just had a repair done. If you want to get the run around every time you call, have an owner who is never around or will never call you back, be overcharged and have unprofessional service then this is the company for you. I would give negative stars if possible. read more

Worst company ever!! If you want to get screwed then use these guys. First of all there are 2 sides of the company owned by different people and the left and right hand never talk. The owner, Brian, will take your money and NEVER call you back. Then you have to call the store and you can not get past the bulldog Pam! She is so rude!! How these people are even in business is a complete mystery to me! I would have given them a lower rating if I could have. AVOID AT ALL COSTS!!!! EVEN IF YOU HAVE TO PAY MORE ELSEWHERE!! read more

Very poor customer service, always with excuses. Ready with a bill even before confirming that the job is done. Lots of attitude and not the good kind. Find somebody else if that is possible. Unfortunately, ours was a package deal with our builder but enough already read more

Absolutely wonderful service. The Tech (Brad) they sent out was very knowledgeable and helpful. We had been told by another company that we just need to replace our furnace and ac. They were able to fix the problem and run great. It is nice to be cool on these hot days. I highly recommend them. read more

I'd leave negative stars if i could. We got stuck with Bussanmas because our builder uses them as his HVAC sub-contractor. I called Bussanmas out to our home on 5/29 because our AC wasn't keeping up the temp. When the problem wasn't solved after the first visit, I had their service techs out two more times over the span of a month. I was charged trip charges for 2 of the 3 visits. The last visit the technician told me the TXV valve in our geo thermal heat pump was faulty and needed replaced. Unfortunately, this was last Friday 6/28 leading up to the hottest week of the year. We suffered through extreme heat and humidity during the weekend and watch the temp soar to 90 degrees inside our home. It was so humid shelves fell off our walls. I called Bussanmas first thing Monday morning 7/1 to get an ETA on the part and repair. The first person I spoke to told me it would be two weeks but couldn't even give me a solid ETA. At this point my patience was wearing thin. Why was the expedited shipping not requested Friday? I hadn't even received an apology for it taking 3 trips to diagnose the problem or empathy for the fact that we were without AC during 95-degree temps with extreme humidity. I let that person know my displeasure! My call was then escalated to Pam and Brian. Brian told me he would work to get the part in that day and get it installed. I said great! that's what I want to here. Later Pam called me back to tell me the part would not be in until Wednesday 7/3 and that I was responsible for a $300 expedited shipping charge. Then she got defensive because I told her I was not going to pay another trip charge because of their technicians' negligence to accurately diagnose the problem the first trip. Still unapologetic, she sternly asked what I wanted to do. I told her I'd think about it. I told her I had nothing good say, so I am saying nothing. I was in disbelief there was no reconciliation offered for our troubles and that is how they treat their customers. Shortly after, Pam called back again to tell me she heard that I told their distributor, O'Conner, I felt their technicians were incompetent and assumed I was going to use another service provider. Then she hung up on me before I could even respond. That was the straw that broke the camel's back. I was to the point I'd go without AC the rest of the summer before I gave Bussanmas another red cent of my money. On Tuesday 7/2 I had another technician out, who came highly recommended, to look at our Geo system. Ironically, the TXV is not the problem! The Bussanmas technician misdiagnosed the problem again! To make matters worse, the technician that was sent on Friday 6/28(Duane) could've added refrigerant to get us by until the part arrived. Instead he chose to let us fry in the summer heat all weekend. As soon as the new technician added refrigerant, my house instantly got back down to normal temp and the correct part is on order. Even though he didn't have to, the new technician didn't even charge me a dime for yesterday's visit or the refrigerant. He was polite and gave us a break since we had been through so much grief, even though it was not his problem. Now that is customer service! He knows he will be compensated accordingly, and that level of service will put more $ in his pockets in the long run. In the end, firing Bussanmas saved me from a bill that would've been close to $1000 after parts, shipping and labor ($300 for shipping, $385 for refrigerant, and at least 4 hours or labor) that wouldn't have even fixed the problem. In addition, I had my house cooled a day earlier than it would've been had I stuck with Bussanmas. I paid a total of $269.64 to Bussanmas for the service calls that accomplished absolutely nothing. More than anything my frustration is from the rudeness and lack empathy from Bussanmas toward our situation. read more