Busaba exercises a common British deceptive, unethical business practice towards their customers in their content of their menus and their training of their servers; waiters and waitresses.
As usual from what I have noticed, many, many, many restaurants in England try to purposely fool the customer by writing or verbally saying that an extra item is "included" or "comes with" a dish. Items such as a salad or chips or whatever.
But these are infact side dishes at an extra cost, therefore they are not "included" or "comes with" the dish yet it is written as such on the menu or described as such by their server.
And then the extra side dish is added on the bill at the end when you didn't expect it but by that time the restaurant is betting on you not complaining because you are English and most Brits don't complain about inaccuracies on the bill nor if the meal was bad.
But people from other countries do not stand for this type of arrogant swindling and so a restaurant gets offended when you confront them on this deceptive practice and tell them that they said "included" or "comes with" ALWAYS means it is a free side dish that comes with the meal.
So when I asked them why I was being charged for an extra side dish of pork fried rice that clearly said on their menu that it came with the meal they thought I was the one whom was crazy. Well I'm not your typical foolish British push-over which always gets taken advantage of from these typical London restaurants.
The décor is nice but it's set up like a cafeteria with park benches on the inside, (the place has no terrace) and the portions are too small for the price they are charging. Thus after forcing them to take it off the bill and leaving with a sour experience, I do not recommend this place to anyone.
With such a huge number of places to eat in this city of 10 million people, a restaurant gets ONLY 1 chance to impress a patron and deserves a repeat visit and a good review. So Cooks or so-called "Chefs" management and staff...get it right the 1st time!
Bon Appétit
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