These guys saved my snowboarding day yesterday. I lost my binding baseplates sometime last year and couldn't use my board for the first time this year. Was almost ready to give up finding it in near by stores. Came to this one as a last resort and a guy Leo not only had them in a store, but installed it for free Thank you! read more

Burton - Outdoor Gear Near Me - Truckee, California

I walked in to this shop not knowing if my problems could be solved. Right away I was greeted by these wonderful ladies Tennyson and Anna. They immediately addressed my needs and hopped on fixing the board right away. No questions asked. Just ready to be of service. They went above and beyond my expectations and also suggested a store that could further help my needs. I was also unaware that my bindings were installed incorrectly and without furtherado, I got the help I needed from these two wonderful ladies. Their customer service was impeccable and nothing like I've had before. Thank you again Tennyson and Anna, you got me out of there in less than 15 minutes. Highly recommend going to this shop! read more

This review is for Tennyson Anderson. She works at the Northstar Burton store. She was very informative and knew the product she was selling me. She made sure I understood what I was buying and why it was the perfect fit for my application. I was very pleased with her knowledge and customer service. It is a pleasure working with knowledgeable salespeople that have a wonderful attitude. Thank you Tennyson. The Dunn Family read more

Leo helped me with my broken binding. He was professional, timely, and informative. He had excellent customer service and helped fix my board. 10/10 recommend. Can't thank you enough Leo! We appreciate you and all your help. read more

Great store for last minute needs! Really convenient location and great selection. Lori was amazing as well. She was so friendly, helpful and I appreciated her honest opinion on new gear. read more

It's quite convenient to have the demo station on the hill at Northstar. I would much rather get it directly from Burton. The nice thing is if you do A rental through the Burton shop then you can use that rental fee towards the purchase of an item. They give you the rest of the season as well. Also they can use the other Burton stores to order your item if they do not have it in stock directly. I was able to demo the Burton step on at this location and try them out for a day and feel very confident that this is the right fit in the right boot for me. The service was great as well. I recommend doing this first thing in the morning to make sure that your size is in stock. read more

This is a really well stocked shop with knowledgeable and helpful staff. The are familiar with current and historical Burton gear lines including suitability, fittment and troubleshooting. read more

Excellent customer service at the Northstar Burton location. Henry and Lori are very knowledgeable and professional. Henry helped me decide on the right snowboard and set up the bindings for me. Lori helped me pick the perfect snow bibs. I was lucky and got them on sale. I am very happy with my purchase. It's always pleasant to walk in this store. read more

Amazing customer service!! Vincent checked in on my partner and I to see if we had any questions. He offered us stickers AND he took my helmet back to the rental building. Such a nice person! Thank you so much!!!!! read more

The staff here is incredible. The airlines lost my baggage and I was only there for one day, so I was in quick need of all new gear, head to toe. I believe Joe was helping me, who was extremely knowledgeable about product, size, colors, you name it. They helped me with everything including jacket, pants, thermals, helmet, and boots, within reasonable price (did not try to oversell), and had me out of there quickly. They searched the back for items not on the floor, and recommended where I could get an item they did not carry. One month later, I needed the receipt again for the airline, and they promptly found the receipt while on the phone and had it emailed to me within minutes. I highly recommend shopping here and would go back on my next trip! Thank you! read more

Laurie and Henry were a great help. Super knowledgeable employees to help you out with your needs for the mountain! Always recommend to go with Burton read more

I was helped by Tennyson Anderson. She was able to get me a full Burton set up. She picked out the Process board, step on boots and step on bindings. I cannot be happier with her customer service. She was knowledgeable and attentive to all of my needs. She had me in and out within 35 minutes. She taught me everything I needed to know about the equipment and set it up proper for me. I can't begin to tell you how lucky I felt to have her as my guide. read more

Burton - Northstar Best in the bis. My go to shop for all needs as a snowboard instructor here at Northstar. Pro tips, pro advice and pro service. Don't waste your time at other board shops. If you want quality material and quality help finding that material, you want Burton. Best boards, best people, best attitude most of all. Love it. Thank you Burton.! read more

Wandered into Burton looking for boots for a friend. Ended up working with Blair B (I assume the B stands for Burton and she's just demure). Queen of sales, queen of customer support , queen of the Binding Room! She was informative and provided an excellent customer experience with regards to setting up demo gear for me. Looking forward to a day on the slopes tomorrow - thanks Blair B read more

I've had a problem with pain with my snowboard boots for a couple years now and haven't been able to figure out how to make it stop. I've been in a few other stores and they tried (unsuccessfully) to change the linings of my boots to fit better. I went into this store with the intention of demoing some new boots since I couldn't get my old ones to work. Rather than try to immediately sell me on some boots, Maia took the time to talk to me and understand my problem. She discussed some solutions I could try, and then brought up the fact that my form might be contributing to the problem, and talked about how I could fix it (focusing on moving my hips rather than my feet). Well, she was spot on about the form being the problem. I made a few adjustments and the pain went away. I was just about blown away that not only was she not trying to sell me something I didn't need, but that she was able to figure out the real root cause just by me describing it. She definitely earned a customer for life and I'm planning on visiting Northstar and this Burton store any time I need anything snowboard-related in the future. Thank you so much Maia read more

After a long day of riding on my really old snowboard I decided to go check out Burton. When I went in to look at the boards I was greeted immediately by will. He was so friendly and approachable. He asked me to bring in my old board so he could look at what I had. Will took a ton of time going through all the boards and binding systems to see what would work well for me. He was extremely knowledgeable about every product that Burton had and he explained what would be helpful for me and what wouldn't. I ended up buying a Burton custom with the new step in binding system. Will put it all together and told me if I had any problems at all to come back and he would fix it if he could. It was an absolute fantastic experience!!! Thank you Burton at Northstar for the rad board! read more

Burton - Outdoor Gear Near Me - Truckee, California

This store has a great selection, especially for not having a large store footprint. I was looking for a layer to put under my jacket for some of the upcoming cold snow days. I was able to find a great solution with an awesome print but it was a steeper price point than I would have preferred. That said, the price point is normal for retail goods in a location based on the mountain. If you are a Burton fan it's worth a stop into this store - even if it's only to check out the latest gear. read more

This Burton shop is the best to go to. The gear is the best and the service is really great. The manager (Solomon) was super helpful as well as the other employees. I really love the town and the shop too. Thank you to the staff and the shop! read more

The whole crew over at Burton is fantastic, they are highly knowledgeable and are very passionate about their job. If you need anything snowboard related go check them out they will get you right! read more

If you're a snowboarder in need in the village. Go here. These guys hooked me up solid. Went to a different shop and dropped my and my gf's boards for wax. Got to the top and realized one of my binding buckles was missing. Went back to the shop o dropped off said boards and the guy running the shop tried to blame me. Went to Burton. They just handled it. Thanks guys. 5 stars. read more

I just got off the lift and hustled awkwardly to get ready to strap my bindings in and *GASP* my toe cap was missing. I was shocked. I had to shred down the mountain very carefully and was bummed that it ended my day. On the way back to the car was the Burton store, I put my board down, walked in and was greeted promptly by Solomon. Solomon: How can I help you? Me: Do you guys have binding parts? Solomon: What do you need? Me: Toe cap Solomon: Bring in your board, let me see. (Disclaimer: dialogue above may or may not be verbatim) I brought in my board from outside and he quickly took it to the back and started working his magic. He seriously installed it in 2 shakes and said I had time to hit up the mountain for one last run. *Eyes light up* I paid my dues ($18 and some change) and ran back to the gondola... took 2 lifts to the top and rode all the way down to the village passing up all the slow pokes on the way. Or should I say, *IN the way? Haha. Anyway, unfortunately, I now have mismatched toecaps, but I'd like to think of it as a badge of courage. Thanks for the excellent customer service Burton (but really Solomon) and for giving me that one last run of the day... Cheers! read more

I needed a new pair of women's snowboard boots and Solomon helped me immediately. He sized my foot and provided me with great options of different boots and prices. The first pair I tried, I loved and we warmed them up so they could mold appropriately to my foot, I put them on and I went back up on the mountain! It was quick and easy, and the service was incredible. Great price too! read more

Came in to Burton to search for new bindings. And was stoked to see that they actually allow you to demo the step on Burton boot/bindings. Blair helped me out and she was extremely nice and helpful. My old boots and bindings are so old, she gave me the tutorial on this new tech. And made sure I was comfortable to ride. She helped all 3 of my friends as well. Great shop, glad I stopped in! read more

Had to make an unexpected stop in here when I realized I needed new snowboard boots. The guys here were super cool and even got me in a new pair of bibs- I didn't know what I was missing! Excellent service, made me want to return here next time i need more gear. read more

Excellent service. Spencer helped me out with some binding repairs. He was friendly, efficient and quick. He helped put a smile on my face when my morning was rudely interrupted by my equipment malfunction. He got me back on the snow ASAP. Totally recommend stopping by the shop. read more

Hi Solomon and Mike, Yesterday, I went snowboarding for the first time this season. My new snowboard is far superior to the old one. I was really surprised by the performance. Mike described very well what I could expect from this new board. Last year I purchased some Burton mittens that look like boxing gloves and I was told they would be the warmest mittens I have ever owned. This is true and I no longer need hand warmers even when I went skiing on an extremely cold day in the last couple of weeks. You guys are the best. read more

With the association of their demo center, the Stash and Shaun White signing onto the resort, it's only natural that a Burton Store would open up. At one point in my life I was a Burton posterchild as one of my snowboarding heroes was Craig Kelly (RIP). My first board ever was a CK Supermodel. Ever since then Burton has become a large company and their products and acquisitions have changed. However if you spend a bit of money, you'll get a quality product. No longer the best price-performance ratio but still solid. A friend needed a stomp pad and board bag for her new board so we dropped in. Board bags were a bit pricey but the stomp pad was a no brainer. Besides the snowboard products there a whole slew of clothing, and other accessories for your one stop shopping. Demo a board outside, perhaps get sold on the equipment while you ride, empty your wallet at the store. read more

This five-star review is for Ant, who absolutely knows what he's talking about, is absolutely a cool guy to buy stuff from, and absolutely took care of me before and after the sale. Large sales, I might add, which is important to note as Burton gear is not cheap because it's the best. It is only fitting that such a quality product is sold by such a quality individual. If you're going to spend like $800 as I have here for various things over a few trips, you damn well should feel good about it. And I do. I am definitely coming back. Thanks again Ant. read more

The burton staff were SUPER helpful in helping me buy boots. It is very busy during the holiday season, and when they were out of the insoles that's I needed, the burton worker ran to the store across the street to make sure that I could try them on. I ended up buying the boots. The employees were super helpful and accommodating! read more

Really friendly customer service. All questions answered with thorough, knowledgeable and informative responses. Highly recommended.

I am immensely grateful for this shop and its friendly and knowledgeable staff who got me sorted with a new board and out riding on opening day. Maya was above and beyond when I called last wk - super knowledgeable, friendly and up beat and got me set with a Process Flying V at a great price! Anthony was equally fantastic on the phone getting me all set for pickup - even despite the store itself not set to open until the following weekend. In these times where things can become uncertain quickly and its hard to anticipate changing conditions, Maya and Anthony really came thru and got everything set for an awesome return to the mountain! Def recommend... These guys'll sort ya out... read more

After my first review I was contacted by the store manager. It was really nice interaction to be honest. We completely cleared the situation and I was in fact impressed how he values his clients' opinion. I was fully reimbursed for the demo. Thank you. read more

I felt compelled to leave a review for this store primarily because of the service I received from all of their staff, though interacted most with Solomon. He provided such an exceptional experience for me that I couldn't be happier with my recent purchases (though not originally planned)! ...It's been hard trying to secure a pair of Burton Step On boots & binding system since they sold out last year. After getting on the indication of interest list with this store prior to their inventory arriving and then buying their last pair of size 8 Ion sight unseen and having it shipped to me, I learned not only is this the wrong size but also that the channel system on my current Burton Joystick was not compatible with the new bindings. After talking with Solomon over the phone I learned they were already sold out of the size Ion I would need but could make sure to hold their last couple possible sizes of Photons for me to come up and try on in store. Once I got there I got a crash course on how they should fit, found the perfect fit and was able to demo a number of boards to see what matched my style most, as I now needed a new board to get the bindings to work. I was not originally looking to buy a new board but based on the overall attention and care I received they made me a more educated consumer and boarder which led to me also buying a board. Now I have an entirely new set up that rides better than I've ever felt before! I could not be happier, especially considering it was the 1st day of the season & I get the rest of season to enjoy the setup! Thanks for the great experience! read more

Solomon is the man!! Great manager and customer service! I recommend this shop to all boarders in town.

This place is great the staff is very helpful and they had exactly what we were looking for. You can test out as many boards as you like and your rental fee can be put toward your purchase on that day which came in very handy. The only bad thing that happened was my BF's burton gloves got snagged within 10 minutes of being at the store...people these days! read more

After coming to this Burton store last minute for ski pants....these guys were amazing....they offered great tips to our 16 yr old son and adjusted his brand new Burton snowboard. We would definitely return and feel so confident in the money well spent on all of his Burton snow boarding equipment! read more

Arrived at Northstar to discover that one of the highback mounting screws, nut, and plastic washer on my Burton binding was missing (no idea where it went). Stopped by the Burton shop and they fixed it in 5 minutes, no charge! Highly recommended. read more

I've been a Burton rider for years, so I know their product lineup pretty well, but it's not that often you'll find a Burton salesperson with the same level of knowledge. Will spent over an hour with me talking boards, boots, and bindings and helped order the perfect setup from another Burton store as they didn't have what I needed in stock. He said he has been working for Burton since he was about 12, and he truly has an excellent technical knowledge of the entire product lineup. Thanks again Will. read more

Had broken snowboard boots for my one day trip, and these guys at burton were the best. They tried to help me fix them and spent a good amount of time on it. Finally I had to buy a new pair, but they were so nice and so helpful. Would definitely come here for all of my snow needs the next time I'm at Northstar! read more

Saloman (the manager) is the reason why I might transfer from skiing to snowboarding. Absolutely terrific guy and made our experience at Northstar a winning one. Highly recommend coming to the Burton for your snow needs! read more