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    Burrows Family Practice

    4.0 (45 reviews)
    Closed Closed
    Updated 1 month ago

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    Small piece of cotton from a Qtip that was in my ear.
    Jeff S.

    I do indeed like Dr. Burrows, however his name is on the practice and you are only as good as your weakest link. I went in for some weird cracking and fluttering in my ear. One of his PA's checked my ear and said it was a film on my eardrum,not wax but a film. Gave me a really expensive antibiotic ear drop to use for it. Upon using the drops the very first time my ear completely plugged to where I couldn't hear at all out of it. I used the drops for 4 days and not 1 bit of change other than complete silence in it. I quit using it as prescribed and slowly my hearing came back 2 days later, but back to the cracking noises again. I went back in for a follow up, this time with Dr. Burrows. He checked it out and said that I should consult an ENT. So I waited a few weeks to really think about it. During that time I received another bill in the mail from Dr. Burrows for extra charges. On top of my $45 copay they want more than my insurance pays for a standard office visit with a PA. Then a re-evaluation with Dr. Burrows for him to tell me that I should go see an ENT. They put times on my visit and tried to charge for that.... because I waited in your office for you you charge me 30+ minutes to see you for 5 of those minutes. This is all on top of each $45 dollar copay that was paid before each visit. Standard visits, nothing special. So today I go to a new Primary who I'm glad I did. 2 minutes into looking and talking about my ear, he said he saw something floating in my ear. Let's do a flush and see if I can wash it out he says. 1 1/2 syringes later out it came, a small piece of cotton from a Qtip and my ear is back to normal. What a joke Dr. Burrows I liked you in Glendora when it was just your small outfit. You should be ashamed of your staff. Billing department excluded.

    This is our beautiful mom

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    5 months ago

    Very friendly staff, Dr Burrows takes his time with his patients and is very informative.

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    3 years ago

    So thankful for Dr. Oliver Burrows. He takes good care of us. Thank you Dr. Oliver Burrows & Staff!

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    Page 1 of 2

    Ask the Community - Burrows Family Practice

    Review Highlights - Burrows Family Practice

    He is by far the most compassionate, helpful care doctor I've ever had.

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    Emanate Health Medical Group - Family Practice

    Emanate Health Medical Group - Family Practice

    3.4(30 reviews)
    1.5 mi

    MD, Cynthia Stuart was very caring and so helpful in my husbands infection. He had an internal…read moreinfection so bad he could hardly walk. She saw he was in pain and uncomfortable she gave him his time off work and the antibiotic to help fight off his infection. She took his time with him and went into depth about the issue he had. I would give this review 5 stars BUT I do think the receptionist's need to work on their customer service. I walked in and one of the girls just looked at me and told me "whats up. Not even how can I help you or anything. In her defense, I think she was new. I even heard one of them talking bad about the person on the phone while she had her on hold. Kind of unprofessional. The girl who did help me was very nice but some of the other ladies need some training.

    Good care. Sometimes care is repetitive. Often the repetitive care differs from last visit. Staff…read morekeep their equipment very clean, and staff is very kind. Receptionist leaves early so make sure to pre-book your appointments either by phone or get there early enough to see her before she leaves for the day. Staff is very supportive and take care of you. They provide all types of PT care and have several machines and tools to get you to your goal. They push you when you can and need pushing but are safe and very knowledgeable. I like the staff very much.

    Photos
    Emanate Health Medical Group - Family Practice - My labwork results which Dr. Kurowski failed to share with me 4 months following up with him.

    My labwork results which Dr. Kurowski failed to share with me 4 months following up with him.

    Emanate Health Medical Group - Family Practice - Emanate's Family Practice Center in Glendora!

    Emanate's Family Practice Center in Glendora!

    Emanate Health Medical Group - Family Practice - My forehead, ears, face, neck and even hands turned red during my hot flashes. Symptoms ignored by Dr. Kurt Kurowski.

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    My forehead, ears, face, neck and even hands turned red during my hot flashes. Symptoms ignored by Dr. Kurt Kurowski.

    Alas Medical Clinic

    Alas Medical Clinic

    2.0(4 reviews)
    2.4 mi

    If I had to sum up my experience in a few honest words they would include, sweet staff, ill…read moreequipped, and unhelpful. Aside from the staff not being able to help coordinate with my insurance (not entirely their fault), they failed to mention they would not be able to get me a simple tetanus shot as they do not carry on hand before I arrived half a week after making an appointment. When the doctor asks why I came to see him apparently " because I haven't seen a physician in 4 years and I just found out I have to leave the country in two days for a few months and I want to make sure I'm not dying" wasn't a very good excuse as his questions were " do you feel sick anywhere?" ..."no?" ..."Okay thank you for coming in" To convince them to even take simple blood test or anything at all being an incredulous uphill battle In again explaining,"I just want to make sure there is something wrong that's obvious" Not to mention their understanding in how schedules worked as the doctor felt that casually strolling in at 11:25am for a 10:15am appointment was perfectly acceptable. And when they did receive simple test result the day before I left the country their policy of disclosing the information to me is only possible with me coming back to the clinic as they cannot be discussed on the phone. Using the phrase "I understand you are leaving the country sir but if you can't find it in your schedule to come on in we can't tell you". (Not how schedules work) However it was acceptable for their practice to put the phone on hold and ask the doctor standing right beside them if it's okay to tell me anything at all, to where he was Insistent it is not possible to tell me if anything is wrong enough for me to need to come back in. Again, very friendly staff. But will not recommend and will not return.

    The doctor and the staff were amazing. Doctor Alas saved me so much money since I have blue shield…read morePPO. No Co-pay either. They even do blood analysis and urine test here, so you don't have to drive somewhere else like other clinics just to get a blood analysis for your job or school. They were able to see me within 4-5 days. The doctor totally explained everything and was kind enough to go over what shots i needed and etc... I needed to get 4 shots in one day, and this nurse gave it to me like I haven't felt anything. True professionals.

    Castellanos Family Practice - The front of the office

    Castellanos Family Practice

    3.9(156 reviews)
    2.1 mi
    Established in 2003
    Available by appointment

    This place is awesome! Came 3 times the staff is always friendly. I go to Maria and any problem I…read morehad she had a solution or suggested to help. I had trouble finding a care provider who can help with my PCOS but she sent me to get lab work and ran some tests. I'm truly happy with the results and felt taken care of!

    I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

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    Castellanos Family Practice
    Castellanos Family Practice
    Castellanos Family Practice

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    Burrows Family Practice - familydr - Updated May 2026

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