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    Burns Machinery

    1.0 (1 review)
    Closed 6:30 am - 4:00 pm

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    Services - Burns Machinery

    Machine shops

    Metal fabrication

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    6 years ago

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    Coastal Aire & Sheet Metal

    Coastal Aire & Sheet Metal

    1.8
    (15 reviews)

    I purchased a new dual-fuel HVAC system with a heat pump from Coastal Aire when we bought our house…read morein June 2025. Unfortunately, despite strong recommendations from multiple friends who had great experiences our experience has been nothing but frustrating. My friends are intelligent, detail-oriented engineers who were very involved and knowledgeable during their installs. Since my house had similar needs, I trusted their recommendations and chose the same system. Looking back, I can't help but wonder if they saw an opportunity to take advantage of a woman overwhelmed with purchasing her first home while her husband was deployed overseas. It wasn't until I started gathering documentation to seek legal advice because my system has never functioned properly despite having a tech come out 10 separate times to work on it that I realized the installed equipment did not match what we paid for according to my invoice and install notes. Aside from being sold one thing and having another installed my next biggest concern and issue is that the heat pump has never functioned. Communication has been consistently poor. Calls aren't returned when promised, issues aren't addressed in a timely manner, and it feels like we're stuck in an endless cycle of technicians coming out, spending hours on the phone with tech support, and the problem continues to be unresolved. The owner/president, John, has now stepped in and assured us he is going to "take care of everything," but at this point it honestly feels like empty promises and excuses. I would strongly encourage anyone considering Coastal Aire to do thorough research and pay close attention to their reviews and customer service history. I will be happy to return with my alternative recommendations as I'm getting referrals and meeting with other companies to get another opinion.

    As others have reviewed, unfortunately this company is neither responsive nor reputable. I would…read morealso tend to add that they are incompetent. They installed 3 AC systems in my new home build in 2020, and ever since the installation one of the units has never functioned properly. I have spend entire summers for 3 years calling, texting, sending pictures, calling, texting, etc. and they have never resolved all of the issues such that the malfunctioning AC unit would work properly. Finally this year I have given up. Called twice about a month ago and again a week ago, spoke to someone on second call who said they would call back. Par for the course, they did not call back. So I've given up and decided to try to get it fixed by a company that knows what they are doing. Some of the incompetence: 2 of the outdoor units were paired with the wrong AC units on initial installation. Kinked copper tubing during installation and not repaired. After swapping outdoor units, did not check refrigerant charge (at least one unit is overcharged, waiting for full repair appointment to check 2nd unit charge). Obviously, I do not recommend for any service/installation whatsoever.

    Burns Machinery - metalfabricators - Updated June 2026

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