Bought a dress the day before and decided it wasn't the right dress for the occasion. Went to…read morereturn the dress the next day and said they weren't allowed to do a return due to "dirt" on the dress. There was no dirt on the dress lol not to mention that I bet half of the stuff there is covered in dirt due to it being knocked onto the floor and put back up to sell. Prices are great home decor is great customer service and friendliness of the staff is terrible and not worth it. Only 1 cashier who was clearly in training and a full line of people a older lady said she would be there to help in a second and never showed up beside to say I couldn't have a refund staff/manager is clearly money hungry

Dishonest business practices. I checked out with my own bag. The cashier asked me if I wanted a…read morebag. I clearly said no, as I hate paying for bags. Its a stupid law crammed down peoples throats by politicians. The cashier silently added the bag fee anyway. I paid and just as I saw the receipt I saw the bag fee. I said I didn't want a bag, refund the fee. The manager said they can't do that. They will charge you a bag fee whether you want it or not, and they will not refund it. They claim there's no way to do it. But that's not the way retail works. Anything put in can be taken out. Manager said patronizingly "well sir its not a big deal, its just 8 cents.". Nice of her to trivialize my finances. Terrible customer service. Will not shop the chain again. Manager was entirely unwilling to fix her cashiers mistake, at customers' expense. Terrible store.

So I want to point out that Emily who works here is FABULOUS! I actually don't shop in stores very…read moreoften but holy cow if there was an "Emily" in every store I guarantee I'd go more often! What a great employee, she's cheerful, complimentary and makes your shopping experience so much more enjoyable! Keep up the good work! She deserves a raise!

I'm writing about the integrity of the associates. I injured myself at work which led to a black…read moreeye. I came in today to shop for a bathing suit with my boyfriend, and one of the employees slipped a note to me stating they noticed my bruise and wanted to make sure I was okay. As embarrassing as it was, I truly appreciate their observant and caring nature to ensure one of their customers well-being was not at risk. These young ladies deserve a raise! Thank you for upholding my faith in humanity!

***** 5 star alert *****…read more I walk in the bright and unassuming little shop to get bombarded with smiles, love, true happiness, clothes and accessories! My first trip in Tanya (Tonya?!) was incredibly helpful and accommodating which was greatly appreciated. Also, she didn't give me some BS line about the pants doing my waist any justice. I appreciate honesty! I knew the pants were bad and she agreed:-) I walked out with a couple new shirts and some decent info into the store and its roots! As I walked out Tanya jokingly said, 'if you find any sweet pants come back and show me!' So off I went only to return in about an hour to show her my sweet finds! It was during my return when I was given honor of meeting Jessica, the owner. Jessica and I exchanged some light banter as I started her new store a Yelp page. I was in Spokane valley yesterday and couldn't pass up the opportunity to see what was new. I walk in and both Tanya and Jessica are standing there beaming before starting to fuss over what would be best for me to try on. I bought an awesome blue shirt and left with a huge smile, grateful they recognized me and make it a point to go out of their way to make me comfortable! In a world where positivity and kindness seem to go by the wayside Stïl stands above the rest! Time to stop reading this first review and get down there to see for yourself!

What luck to find an outlet for Eddie Bauer. I love this store (whether it's the outlet or not). My…read morehubby feels the opposite, but if I promise him coffee after my trip in, it ends up being a win-win. It's all about timing of the seasons when you are looking for a bargain, but the quality of Eddie Bauer merchandise has always been very good. I'm usually tired of the item long before it wears out. Plus, their clothes are very outdoorsy, comfortable styles. This store is located at the end of the strip mall with plenty of free parking.

Horrible customer service, no wonder they are going out of business. Anything I asked was I don't…read moreknow, with a little sigh. Do you have any matching ? Oh we might have it in inventory. Ok great, are you able to check? Ugh no but we might through the boxes later....... Ok can I sign up for your rewards , yes. Then rings me up without getting my information....... And then tells me it's too late. What lazy a&& people. Final left

The products here fucking suck. I bought a vape pen there a week ago and the fucking thing burnt…read moreout on me already don't fucking buy shit here. The people are shitty there and all they're gonna do is rip you off.

I love this place! The people who work there are friendly, and very helpful, and the owner is an…read moreawesome person who remembers the regular customers and always says hello.

Great little place to find unique and one of a kind items. Some really good finds here that have…read morepaid off for me. Have a look for yourself. Very friendly staff, awesome collection of action figures, massive record collection as well as some rare coins.

Great entertaining spot to shop. Everything you can imagine under one roof. Easy parking and over…read more100 vendors in one business.

I was met with an unfriendly cashier (#3564887). She insinuated I was dishonest about a price match…read morea manager told me was ok. She said "he didn't tell me?" Not sure how that was my fault but throughout the transaction she continued to say things to question my validity. After I paid, she didn't put my things in a bag- I did, with my antsy two year old by my side. Someone stealing from the place would have gotten less of a fight than I did. Happy Mother's Day, JJ- if that's your real name...

I never come in to WA unless I have to and my Mother in law wanted some last minute cheap clothing…read moregifts for kids and typically Old Navy has sales. Frustrating to stand outside to wait to go in (we aren't in warm sunny CA for heavens sake!) and not enough shopping carts. I finally walked back to wait for one as carrying my 10mo-old and a pile of clothing just didn't work. Lady at front was nice, just took time to wipe it down. I probably will stop going to ON now that I've seen a recent commercial with kids and a drag queen. Not something I want my kids brainwashed with or to support.

Love this place!! Great clothing , shoes and undies!! Found a cute garden gnome too!!…read moreThey are a little on the pricey side but they have great sales often.

Great selection for tall men. Very helpful employees. Their clothes are made very sturdy &…read morecomfortable. My husband has bought clothes for all seasons there & they hold up to wear & tear. Highly recommended. They are a little pricey but they have good sales and are so well made it's worth the extra expense.

This mall is surprisingly large... And surprisingly... Alive?…read more Stepping into this mall is a little bit like stepping into a time warp. I haven't been to a mall that was this full in a number of years. Not only were there a lot of people, but there weren't very many empty storefronts. Which I feel is a rarity in recent years. Like I said the small is absolutely huge. The parking lot is huge. It takes quite a bit to walk around the whole mall and see all of the shops. They have all the standard shops that you would expect: Pandora, Macy's, Hot topic, Spencer's gifts, there's even a great board game store. So why four stars instead of five? There are two main reasons for this. The first reason is that while there are a lot of stores, and there are the majority of the stores that you would expect, the mall is missing a few key stores that are needed. Specifically a toy store. There are several stores in the mall that have a small toy selection, but there isn't a store in the mall that just sells toys, and just sells like Legos. A LEGO store would be a great addition to any mall, I don't know if the Spokane Valley Mall is large enough to warrant the Lego store, but this mall needs a toy store. There is a Toys R Us section in the Macy's, but it's one of the smallest Toys R Us sections I've seen in any Macy's I've been in. Oh! And there's a great indoor playground at the end of the mall that you have to pay for. But there's also a great free play place down by the indoor playground. Both are good options for small kids. The second thing that brings this mall from four stars to five stars is the food court. I get that food courts are a weird proposition in 2025, but the pickings here are pretty slim. And other than Sbarro there's none of the staples that you would expect from a food court, although there is a cinnabon located elsewhere in the mall. There's also a large movie theater right by the mall, which is nice, it's also surrounded by a bunch of other stores that you're probably looking to shop at like Old Navy, Barnes & Noble, Dick's sporting goods. It's also surrounded by a bunch of restaurants like Red Robin, Buffalo wild wings, black house steakhouse. So if you're looking for a good mall experience definitely check this mall out. Don't forget to stop by my favorite store uncle's games.

I've been coming to this mall for several years now and I've seen a lot of stores come and go. In…read morecomparison to the NorthTown Mall which is located on Division, I feel this mall is far superior. It has two levels and you don't see a lot of vacant spots as you do with the NorthTown Mall. There is also a decent selection of stores and plenty of parking all around the mall. There isn't a parking garage but that doesn't seem to bother me. It does have a food court and also plenty of restrooms. On weekends it can get pretty busy which is actually a good thing considering malls have become less popular over the years. I still prefer to shop in person than online for most things. As far as cleanliness, they do a great job of keeping this place clean. It's not a huge mall by any means, but it does have a decent selection of stores and is a great place to come and pass the time away.