Extremely rude nurses aide being disrespectful and disc courteous. Demanded to know my medical…read morehistory, while it was right in front of her on screen. when I asked her where the bathroom was, she told me to wait. This was my first experience with Atrius Health in Burlington and I'm really disappointed.

Pediatrician office is great. We rarely see the same Dr/NP twice with how often we've had to come…read morein, but everyone is knowledgeable, patient, and down to earth so it works out. Was over a 40 min wait for an 8:50am allergy appointment, but fortunately the offices communicate with each other and they were able to move up our daughter's ENT appt and shuffle us next door then back to allergy to ultimately wrap up earlier than initially expected. Specialty Drs are also great and after 4 ear infections our 9 month old's 20 min tube surgery went perfectly. Happy with Atrius health!

Yelp My kids have…read morebeen attending this practice for over 6 years now. It was a great experience at first but it has gone downhill since 2020. I have been completely understanding of the shortage in staff and have been very flexible but I have not felt like this had been reciprocated. I had an incident where I had switched insurances and didn't have my insurance card yet so I called with the information prior to the appointment. I got to the appointment and they didn't have the information even though I spent 20 minutes on the phone days before giving them the information. They told me they didn't have any record of my phone call with the office and I felt very gaslighted. They proceeded to make phone calls or look on different date bases to see if they could find the insurance information while I called the insurance to get the new number. I over heard a front desk person ask another front desk person to look under mass health. I then said I knew it wasn't mass health because it was insurance through my place of work. They looked at each other and disregarded what I had said and one of the women said "look under mass health anyways". I am a Latina woman so you can understand how that made me feel disrespected. Not only because I wasn't heard but also because I was stereotyped and even if I was on mass health the interaction would have been enough to make me feel bad about that which is never ok. I have not had an appointment on the time of the appointment for at least 2 years now. They are unorganized and have no understanding or flexibility even though this is a pediatric practice. I am now having to allot 2 hours for appointments to account for the wait time but they will make you pay a $50 fee and won't see your child if you are more than 9 minutes late. Even though I have sat in my car for 25 minutes waiting for them to call me to let me into the building for an appointment. Unrealistic and unprofessional. I will be changing our pediatrician, not because of the doctors or nurses because they have been wonderful but the front desk service is terrible and disrespectful.

we having been seeing Doctor Nick for about 3 years now. We love him and Darcy (N.P). They are so…read moreknowledgeable and helpful. Everyone is so friendly in the office. The office is also very clean.

I had the most amazing experience with Tova Health. My baby was born this winter during a brutal…read morecold snap. I was so grateful to have Dr. Z come to my apartment to care for my newborn and me. Dr. Z is knowledgeable, kind, and flexible. The model of having the first two months of my child's care from home was so comforting- it allowed me and my baby to stay in the home and rest and heal after delivery. Meg from Tova health handled all the admin stuff. She made scheduling, paperwork, and setting-up the patient portal super simple. When it was time to transition beyond the first two months of care, Dr. Z and Meg helped us find the best pediatrician and make sure they had all our records. Awesome experience! Tova Health is the best!

I experienced a traumatic birth. One of the better things to come out of it (besides my daughter)…read morewas meeting Dr. Z. I was not able to get out of bed for over a week after the birth, so our first meeting was with her sitting at the foot of my bed. Thank goodness we chose her for my daughter's pediatrician because there was no way I would have been able to take her to an office. I really needed the fourth trimester care to help me process the trauma from birth, and Dr. Z let me cry and repeat the story over and over again. I'll never forget the time she hugged me and promised me something good would come out of it. She was also provided excellent care to my daughter. I will never forget our crazy first meeting and her kindness. She listened and provided me care when my own OB/GYN's office failed to do so. It is absolutely ludicrous the postpartum care we receive. This fourth trimester care model should be mandatory everywhere.

Refuses to give me medical records or details on immunizations for my children. Unable to see…read moremedical records online.

Just a month in and I need to add more details about how amazing LexPeds are, namely Sarah…read more Each visit and attending her lactation group sessions, she helps you become a more confident mother. She offers all the excellent advice, tips, and tricks. This is just a great free service because she tracks your baby's growth right within the doctor's office. There's no need for any third party. My heart breaks for the day that I go back to work and won't be able to attend these sessions any longer. She's my saving grace. I hope she will be yours, too.

Dr Bakshi and her small team epitomize what personalized care can be. It is Dr B, her amazing nurse…read moreMichelle, and front desk mastermind Michael in the office-- that's it! When you call, you get a familiar voice that knows your family. Dr Bakshi is a lactation educator as well and was incredibly supportive and helpful on my breastfeeding journey with my first baby. If you're looking for a doctor who not only understands the challenges of nursing and pumping but will cheer you on and educate you, you found her. Their office is also in network with Children's Hospital. When my daughter had issues that required additional specialist support, we were able to see the best of the best in Boston and notes were shared seamlessly with Dr Bakshi's team. Their on call support over nights and weekends is also phenomenal. With a newborn I used the service a few times and always got immediate compassionate care. I can't recommend Dr B and her team enough. My first inclination is to gatekeep this amazing office because it is so small! But every family and child deserves great care.

Dr Bakshi took over this practice several years ago and both my kids really like her. They had…read moreasked to switch pediatricians before she came but now we are staying with the practice. The staff and nurses are kind and efficient. I get a call back when they say I will. Dr Bakshi is knowledgeable and easy for the kids to talk to.

Wonderful practice! I find it easy to make appts - and you can make sick visits online! The doctors…read moreand nurses are caring. Highly recommend!

I can almost always get a same-day appointment if my daughter isn't feeling well…read more They have a nurse line, and they are very felpful. Sometimes, I don't even have to bring daughter in to be seen - although they almost always recommend it. They have a patient portal, which I love because I can use it for appointments, questions, records, reminders, etc. My daughter's pediatrician is Dr Epstein; Nancy PNP is phenomenal; we love her! Overall, everyone has been exceptional. Except for their lactation consultant, she was rude, dismissive, and too rough on my newborn. She's the reason for 4 stars and not 5.

This review Is for the OBGYN office in Reading. Up until recently, I've had no complaints. I saw…read moreLinda Fallon once a year for my annual and last year I saw Kim Angelini who I believe was new at the time. I have nothing bad to say about either of them. Friendly, caring, listening to my concerns and made me feel comfortable. My annual for this year was scheduled at my last appointment last year, as I do every year. I always make sure to take the day off from work. The DAY BEFORE my appointment this year at 4pm I received a voicemail that was a brief recording saying my appointment has been canceled because the NP was out on leave. (totally understandable BUT TO WAIT UNTIL 4pm ON THE DAY BEFORE MY APPT... UNACCEPTABLE.) I was left completely hanging. I had already made arrangements to take the day off from work and have my kids picked up from school by a relative to make this appt. Whats even more disappointing and frankly bad business is that I NEVER received a call from the staff to reschedule my appointment either. I'm very disappointed as I did like the NP's but will probably not be returning to this office.

This office is a model for how a Doctors (Pediatricians) office should be run. Great staff,…read moreappointments run on time, staff returns after hours emergency calls promptly, weekend and evening hours for sick visits, accessible parking, etc. Wish my personal doctors office had any of these qualities. Superb practice for pediatrics.

Everything is about waiting. Two months to get first available appointment. On day of appointment,…read morelong waiting time - Waited 20 minutes just to check in. There were at least 15 people ahead of me in line when we arrived. Finally checked in and an hour after our appointment time, we are still waiting in the waiting room to be called.

Dr. Elliot, who is the Director of Ophthalmology for BCH, has now completed eye surgery on both of…read morethe eyes of my almost two year old. Each procedure turned out beautifully and I could not be happier with the outcomes. The entire staff that we dealt with (both times) were for the most part all extremely nice and accommodating. The only few who were not were the actual ladies behind the check-in desk. There is a "no food or drink" policy in the waiting room (which is understandable) and they have zero problem yelling at you for breaking their rule. However not even two seconds later from telling us about our (closed) bottle, they are behind the desk drinking and eating. How about practicing what they preach? Location wise, each time it's pretty much been a breeze coming in and out of the hospital. There's a little cafe right outside the waiting room for hungry parents and caregivers which is a really nice touch. I would definitely recommend Dr. Elliot to any and all parents who's child ever may need an eye surgery. She's out of Boston Children's Hospital in Waltham, but will travel to satellite locations.

office management sucks, beyond rude. never took accountability for telling me the wrong time.read more

This Pediatrician is amazing. They go the extra mile and then some. Even helping me out, allowing…read moreme some extra time to pay here and there, knowing my situation. They really do care about their patients. Highly recommend. Thank you for everything you gave dont for my family. Your company are saints