This store is complete trash! How does security announce a 1 hour wait upon entering this unorganized sham of a store! Horrible wait times, unkept store, and overall bad shopping experience. read more

Burlington - Long wait times. An hour or better - Department Stores Near Me - Mesquite, Texas

It's 5:30 on a Saturday in late January and the line is completely backed up past the section for the line and they have 2 cashiers. I haven't been here in a couple of years and I won't be back until the figure out how to not inconvenience their paying customers by making them wait 45 minutes to check out. And security is a bit too much on arrival. read more

This was the cleanest Burlington I've ever been to - I found what I wanted for a good price. The people there were super helpful!

I have been a huge fan of this store for since my kids were toddlers. They're in college now. Yesterday's experience was terrible. 1. I shopped and purchased a lot. My bag was overfill and it was more than I could carry. The door greeter suggested I pull my car up while he watches my bags. I did and finally got my bags to my car. I began to leave the parking lot to my next errand for the day but looked over my receipt. I was overcharged for 1 item and charged twice for another. 2. I go back, park, wait in line again, get to same check out counter and explain. She said okay I will remove the extra charge and take off the other you were over charged since it is ringing up that price. I said fine I don't want it at that price. I left to pick up prescriptions and went home to finally get out of the storms and open my bags this morning to put away the much needed winter wear and the item I paid for twice and was trying to a refund for was now removed from my bag so here I am again with being charged for something I still don't have. Do I seriously have to go to Mesquite a 3td time! Criminal! read more

Burlington - Receipt and partial incorrect refund - Department Stores Near Me - Mesquite, Texas

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supposedly closes at 12am, but refused to let customers in, when at 11:30pm. terrible fr. read more

Burlington - Department Stores Near Me - Mesquite, Texas

This location has 16-sixteen registers and only 3- three open. The lines are long and mgmt isn't concerned with wait time and inconvenience. There is no return line so you're forced to stand in the long lines!! read more

Burlington - 3 registers open out of 16! - Department Stores Near Me - Mesquite, Texas

Worst customer service! Worst employees! Just awful ! Lines are always long af , and they once told me i could put my cart on hold while i go pick up my kids from school bc the line was long and i would be late to pick them up , so i left my spot in line to put my cart on hold like they said i could , and then i was told that i couldn't do that and to get back in line or lose my cart. Keep in mind if i went back to the back of the line i would add an extra 30 mins to my wait , luckily the person that was behind me when i was in line let me get back in my spot. I opened a credit card and was told i would have to wait for the actual catd to use it and to us my 10% off. The customer service sucks here. The employees always have an attitude and are rude. I prefer the Burlington on Garland Rd & E Northwest Hwy , much cleaner and awesome customer service, ESPECIALLY Northwest Hwy! read more

You guys need to honor your store hours. I went out needing something for my daughter and it was closed early. There was a makeshift sign on the door saying store hours are 8am-10pm, but that's not what the phone line for the Mesquite location says. Nor is it what Google states your hours are. I was here today at 10:59PM. read more

I love coming here to find good buys on clothing, and odd things for the home. I've never been disappointed with the quality of clothing, and the most important, the pricing of the clothing. You just can't beat it! If you have time to shop, give this store a shot. You may find some good deals too! :) read more

Burlington - Department Stores Near Me - Mesquite, Texas

When you are looking for some cheap but in style clothes for a low cost Burlington is the place to go. I love this store is conveniently by the mall. The service is good if you have questions it can be challenging to find someone other than the cashiers. They have a great selections of clothes. I like the fact that they keep up with the latest trends. I can come in this place and literally spend 100 dollars on about 8 outfits. This one of my places to go when I'm in the mood to shop read more

Burlington - Lots of selection - Department Stores Near Me - Mesquite, Texas

omg!!! the store was clean... staff was friendly... plenty of parking... of course i found more than i needed :) :) :)

the store is trashed a lot of clothing on the floor daily it may not be the employees fault but it's always like that i've come back in the span of 3 days and i've seen the same things on the floor, very unprofessional some employe was rude to me for no reason won't be going back to this location for sure read more

I really like Burlington's prices and selections however they NEVER have adequate amount of people working the checkout lines in Mesquite. I mean really........ it is Sunday at 11:30am and there is 1 person checking people out and a line with over 20 people ahead of me! Ugh read more

OMG the amount of people that pile into this store is HORRENDOUS. The first time I came here I was like ok maybe I just came at a busy time or during a sale, whatever. Then I came two more times after that and it was the exact same thing. One of the times was even before noon. The check out line be mad longgggggg. I dislike the fact that when im on an aisle and im looking at items random rude customers always seem to come from the opposite end to where I am and stand near me, and in my way as if they don't see me there shopping. The s*** is awkward and annoying. The prices they have online are not honored in the store even tho it is the exact same item. That is terrible. I did get the beautiful tuffted chest for the foot rest of my bed because it matched the decore perfectly. I was highly disappointed that they would not honor the priced it was set for on their website. What a shame. I actuall really like Burlington department chain, I just can't stand this location for the very reasons stated. read more

I agree with previous comments concerning not having enough personnel at check-out counters. I stopped going to Burlington's for that reason, HOWEVER, I stopped by the Mesquite store last month and was pleasantly surprised to see a remodeled store with lots of cashier lines and each was attended by an employee. I got out of line in about 7 minutes...would have been sooner if I didn't have so many bargains in my buggy. :) read more

If I could do zero stars I would!! I really wish corporate would take time to check out this awful location! Other locations are so much faster and more organized. Longest lines ever with the slowest working employees. Constantly see employees standing around instead of helping the check out line. I hate this place but it's the only one close to me so I try to suck it up but nope, after today I'll drive the 25 minutes to the Plano one. read more

Giving only 2 stars because the store is usually messy and the lines are crazy long 99% of the time when I come in, please open up more registers or have faster employees. read more

I was having a great shopping experience until my sister came and told me about a particular employee that was very impolite towards her and my niece. They were in the toy area in the middle of the sales floor looking through all the baby clothes they had picked out . While in the middle of the sorting and Employee named Kelly forced her way in between them and very blatantly forced her way through the middle of them. She proceeded to tell the " Can you do that at the register because I moving things around" while simultaneously waving her hand in front of their faces in a very rude way , not to mention invading their personal space without even so much as a "excuse me" or "please". So disrespectful . She was setting up a toy display which is understandable but it's not always so much you say but how you say it. My sister obviously upset tried to comment about how had she had just said it in a kinder way she would not be upset. Kelly then very defensively said "I'm not being rude " . My sister then left to prevent the incident from escalating. We shop here all the time and we honestly will not be coming here again. When I asked to speak to her manager she just responded " She's back there" . Excuse me ???? So I had to call the store and ask to speak to manager Kathy over the phone . I told her the situation and said she would speak to her about it. I will be calling back for a follow up and contacting corporate and their district manager. Over all the only reason I did not give this a one star is because of Bridgette and Kathy were very polite and was heard immediately. read more

I HATE COMING HERE!!! Never again!!! The cashiers look like they take their time on purpose even though their are long lines....its ridiculous!!! You can tell they do NOT like working here and because of THAT FACT...THEY PURPOSELY TAKE THEIR TIME!!!! Worst customer Svc EVERRRRRRRRRRRR!!!! read more

Burlington is my go to store for purchasing name brand items at a low cost. I always find great deals. However, the service is not the best. I feel only 2 cash resisters are open and that store is always packed. Most of my time is spent in the cashier line as opposed to shopping. The cashiers are slow and take their time checking out customers. Do not go to Burlington if you're in a time crunch. I would suggest going early when they open to shop and checkout in a timely manner. read more

I have always been a fan of Burlington coat factory but this one was in horrible shape and understaffed. The toys were piled on the floor and on tables with so many toys with stolen parts out of them. There were 2 checkers on a busy day and it took half an hour to check out with 3 toddlers! Then the checker was rude as hell. read more

Hot mess. Store was not clean and cashiers were slow. Usually like Burlington, but not this one.

I usually love Burlington. This time my husband and I went together, and the store was just a horrid mess. We each had to go to the restroom, I don't know about the men's room, but the ladies restroom was just terrible. The main part of the store had clothes all over the floor, and the toy department was totally unorganized. The checkout lanes were difficult to distinguish between open and closed lanes, and people were everywhere. read more

Stood in line for 15 minutes to get to a register only to find out they were cash only. Would have been nice for someone to let everyone in the line know. The manager was walking around like she was on an episode of Dazed and Confused. Its obvious from all of the other negative reviews this company really doesn't care. read more

Every time I've went in, its dirty. Dirty floors,entry area,glass,and the dressing rooms are GROSS. Avoid at all costs. Way better Burlington's in North Texas area! read more

Received horrible service today!! Cashier was very rude, reported to the manager and I hope she takes care of the situation, in the meantime I will look for another Burlington to shop at. read more

Clothes every where. Nothing is organized. The staff here seems not to want to help anyone. You ask them a question and they seem not interested into wanting to help you. I was a manager at a retail store before and this staff would have all been fired already. Waiting in line for 30 min and the cashier didn't seem to mind to have a long line read more

First and last time going to this Burlington store. I had a horrible experience with the lady on the dressing room. She was reminding me everytime to hurry up. I was inside room already before the announce that they where gonna close soon the dressing room so to please go if they had any iteams they needed to try out. I was inside already and this lady must of had a bad day cause she was speeding me up and already telling people that they couldn't try clothes on we had an argument cause of how rude she was and I went to speak straight to her manager who was great and understanding. But yet I don't know what happen after with this lady. Wish Burlington management would take a look at this store and change everything and look carefully who they hire, how it's manage and taken care of. Also I been to better Burlington and it seems that they have better clothes on does Burlington than this store. read more