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Lewisville, TX

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Burlington

3.0 (6 reviews)
Open • 9:00 am - 12:00 AM (Next day)

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Dillard's

Dillard's

2.8(40 reviews)
0.6 mi
•$$

Shopping at Dillard's Clearance Center feels like a treasure hunt.You never know what great find is…read morewaiting. The store was surprisingly organized with a huge selection of clothing, and I scored some really good deals at a great price. I also appreciated that the shoes were arranged by color and size making browsing much easier. My cashier accidentally rang up a pair of pants twice and wasn't able to figure out the issue. She called the manager for help, and the manager was friendly, stepped in right away, and got everything fixed quickly.

THE WORST CUSTOMER SERVICE EXPERIENCE IN 20 YEARS -- DISGRACEFUL BEHAVIOR BY SUPERVISOR NELSON…read moreGARCIA I have been a loyal customer of this Dillard's location for approximately 20 YEARS, and after what I experienced, I am absolutely disgusted. I went to the store simply to exchange a shirt I had accidentally purchased in the wrong size for my son's Christmas gift. I was NOT asking for a refund. I was asking a simple question about exchanging the shirt for the correct size. The female employee at the register immediately responded with an attitude, telling me that if I gave her an attitude, she would not help me. Then came the unducated Nelson Garcia, who identified himself as a supervisor. Instead of listening to my explanation, he pointed to the no-refund sign, even after I clearly explained that I was not requesting a refund. His behavior was absolutely appalling. In front of other customers, he refused to help me and told me to GET OUT OF THE STORE. WHO DOES HE THINK HE IS? Just an uneducated, rude trash. The little tittle has gone to way up to his head. Having a supervisor title does not give anyone the right to humiliate customers, act arrogantly, or treat people as though they are beneath them. His behavior was hostile, disrespectful, and completely unprofessional. A person in a leadership position should know how to communicate respectfully, even when the answer is no. I understand that a store may have a no-return or no-exchange policy. What I do NOT accept is being treated with such contempt for asking a reasonable question.

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Dillard's
Dillard's
Dillard's

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Generation Z Beauty

Generation Z Beauty

2.3(3 reviews)
18.5 mi•Downtown

Managers, please contact me. I was over charged at the Arlington store on June 14 around 12:40pm. I…read morebought two 18in bundles and one closure of Burmese hair. The new girl was totally confused with the price and said that I had a $50 credit on my account. When she rang up the total she stated that my bill was $530. 44. I gave her $600. 45. She didn't know how to count back my $70. She was siding a calculator and said "I've got to see numbers in my head." I told her that "I totally understand because I'm a teacher" of 25 years in education. It took her a minute to give me $70 back in change. When I left and went around the corner to have lunch I realized that I did not get a receipt. I called back to speak with Liz (the manager, I suppose) and she stated that I was charged correctly and they do not give refunds. I don't want a refund I just want my correct change. I was overcharged. The closure was $190 and the bundles were $149 each. The total with Texas sales tax (8.13%) plus the $50 credit should have come to $474.13 NOT $530.44. Please contact me today to give me my change and receipt. I normally do not ever have problems at that location. The hair has always been beautiful and I purchase hair there at least twice a year. Please make it right. I have also emailed you since I could not leave a message through voicemail.

Generation Z has had me on a chokehold ever since my first wig! I will only purchase and wear…read moreGeneration Z bundles or wigs because they are full, doesn't shed, and last forever depending on how you maintain it!! Hands down the best hair!!!

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Generation Z Beauty
Generation Z Beauty
Generation Z Beauty

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Burlington - deptstores - Updated October 2026

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