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    Burlington Brands

    5.0 (1 review)

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    Ross Dress for Less

    Ross Dress for Less

    2.8(8 reviews)
    0.5 mi

    I usually don't leave reviews, but after the experience I had at Ross with an employee named…read moreDeandria, I feel compelled to speak up. I came in recently just to browse and potentially pick up a few things, and what started as a normal shopping trip quickly turned into one of the worst customer service experiences I've ever had. While looking through the clearance section, I found an item without a clear price and wanted to ask if any additional discounts applied. I politely approached the nearest employee, who happened to be Deandria. I said, "Excuse me, do you know if this item has any further markdowns?"--a very simple and respectful question. Her immediate reaction was hostile. She gave me a look of annoyance and said, "Why do people always ask that?" in a rude tone. I was caught off guard but still tried to clarify, saying I didn't mean to be a bother. At that point, she outright cursed at me, saying something along the lines of "I don't have time for this sh*t," and walked off. This happened within earshot of other shoppers, and I was honestly humiliated. I've worked in customer service before, so I understand it can be stressful, but there is absolutely no excuse for that kind of unprofessional, aggressive behavior. I tried to bring it to the attention of another associate at the register, but they just looked uncomfortable and didn't say much. It felt like either they knew this kind of behavior from Deandria was normal--or worse, that they couldn't do anything about it. I left the store immediately and didn't make any purchases. The entire experience made me feel disrespected and completely unwelcome. Management at Ross needs to take this seriously. No customer should be treated this way for asking a question. If someone is this disrespectful on the floor, it raises serious concerns about how other customers might be treated, or how coworkers might be spoken to behind the scenes. I will also be filing a formal complaint with Ross corporate. This behavior is unacceptable and should have consequences.

    I like the Ross store because it has a little bit of everything..they have a nice crafty and pet…read moresection. I can usually find some cool garden pots and tools at a good price. I was looking for a citronella candle and no one had any but Ross had one in a pottery planter that will be useful after the candles done.. of course they have lots of clothes and a few shoes, cosmetics.. on your way out they have two rows of impulse items and yes I admit they have hooked me a few times on things I really didn't need but just had to have.. knocked off a star cause you can never seem to find any help on the floor in fact the only people I see are at the checkouts so good luck finding help if you need it..

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    Burlington Brands - deptstores - Updated May 2026

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